Fresh Jobs at PalmPay

• We are looking for a proactive Business Compliance Officer to join our team. This role involves ensuring adherence to regulatory requirements and internal policies while supporting business objectives. You'll help maintain a culture of compliance through monitoring, risk assessment, training, and policy development.

Key Responsibilities:

Regulatory Compliance:

• Stay up to date with local and international regulations (e.g., AML/CFT, data protection) and ensure company-wide compliance.

Policy & Procedures:

• Assist in drafting and implementing compliance policies and programs.

Risk Management:

• Conduct compliance risk assessments and recommend controls or mitigation actions.

Monitoring & Reporting:

• Monitor transactions and operations for unusual activity. Prepare reports for management and regulators.

Training:

• Promote compliance awareness by conducting training and offering guidance.

Cross-Functional Support:

• Collaborate with legal, business, and technical teams; support during audits and inspections.

Incident Handling:

• Investigate breaches, track resolutions, and maintain detailed records.

Requirements:

Education:

• Bachelor’s degree in Law, Business, Finance, or related field. Certifications (DCP, CAMS, ICA) are a plus.

Experience:

• 2–3+ years in compliance, risk, or regulatory roles within fintech or financial services.

Skills:

• Strong understanding of payment service regulations
• Excellent analytical and problem-solving skills
• Strong communication and collaboration abilities
• High attention to detail and confidentiality
• Familiarity with compliance tools/software

Other:
Independent, ethical, and team-oriented mindset with strong integrity.

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Role Summary:

• We are looking for a collections officer to assist with collecting outstanding overdrafts. The officer will contact clients and inform them of their overdrafts, negotiate BMFB plans, and ensure payments are made as soon as possible.
• To ensure success as a collections officer, you should have excellent communication, negotiation, and mathematical skills, as well as attention to detail. A skilled Collections Officer should be able to reduce company losses by encouraging customers to pay their overdue bills.

Responsibilities:

• Reviewing the company's debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payment.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.              

Required Skill Set 

• Must Haves
• NCE/OND and higher.
• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.

Desired   

• Previous experience working as a Collections Officer.

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• We are looking for a Senior User Operations Manager to lead user engagement initiatives across the full user lifecycle — from acquisition to retention, conversion, and reactivation. This role will be instrumental in shaping our user strategy, leveraging data insights and close cross-functional collaboration to optimize user experience and drive sustainable growth.

Key Responsibilities:

• Develop and execute data-driven user lifecycle strategies to enhance acquisition, activation, retention, and reactivation;
• Build and manage user segmentation, persona development, and tagging systems, enabling more targeted and personalized user operations;
• Design and lead impactful user engagement campaigns, including incentive programs, rewards systems, content-driven activations, etc.;
• Partner with product, data, marketing, and customer experience teams to improve end-to-end user experience and product engagement;
• Manage multi-channel user communication strategies (push notifications, in-app messages, SMS, email, communities, etc.);
• Monitor user behavior and key operational KPIs; generate insights and present regular performance reports and strategy reviews to leadership
• Stay up-to-date on industry trends and competitor strategies to continuously innovate user operations tactics.

Requirements:

• Bachelor’s degree or above, preferably in Marketing, Psychology, Statistics, Business, or a related field;
• 5+ years of hands-on experience in user operations, lifecycle marketing, or CRM management — preferably with large-scale consumer products (Fintech, E-commerce, Social, Gaming, etc.);
• Strong understanding of user segmentation, lifecycle management, and engagement strategies;
• Data-driven mindset; proficient in Excel and at least one analytics tool (e.g., SQL, Looker, Power BI, Tableau);
• Solid project management skills; ability to lead cross-functional initiatives and manage multiple priorities;
• Familiar with multi-channel user communication tools and engagement platforms;
• Creative, analytical, and user-centric — with a passion for building delightful experiences.

Preferred Qualifications

• Experience managing or mentoring junior operations staff;
• Proven track record of improving retention or conversion rates through strategic initiatives;
• Knowledge of AARRR, RFM, or other user analytics models;
• Experience in international markets or multilingual user bases is a strong plus.