Fresh Jobs at Owens & Xley Consult

Location: Victoria Island, Lagos.

Job Summary

• The Retail Supervisor will be responsible for managing staff, sales, and all facets of the business.

Key Tasks and Responsibilities

• Oversee daily retail store operations
• Creates and implements relevant checklists
• Hire and train staff, as needed
• Supervise staff to ensure that staff actively carry out their roles
• Ensure strict compliance and monitoring of organizational rules, policies and standards
• Prepare daily sales reports
• Ensure the business environment is properly cleaned at all times
• Arrange for regular maintenance services for all equipment
• Handle and resolve all customers' complaints
• Reconcile payments received with sales officer
• Plan the distribution of inventory to retail stores
• Work with the digital channel manager to effectively fulfill all online orders
• Monitor logistics and distribution activities
• Prepare delivery documentation and other related paperwork
• Oversee space management and allocation

Qualification

• Candidate should possess HND / B.Sc degree
• 2+ years' experience in a similar role
• Experience in a luxury home store is a plus

Person Specification:

• Compulsory skills required (E.g. must be proficient in Excel)
• Proven integrity
• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Must have knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Proficient user of MS Office (MS Excel in particular)
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Keen eye for detail
• Preferably lives within Island axis

Remuneration
N180, 000 / Month

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Location: Victoria Island, Lagos

Job Descriptions

• The Retail Associates are the first line of contact for walk-in customers to the brand.
• They are to make customers feel welcome and assist them to find the products that most satisfy their needs.
• She must be knowledgeable about the products and able to adequately guide the customer at all times.

Key Responsibilities

• Establish, develop and maintain positive business and customer relationships
• Work in line with company policy to achieve set sales targets and outcomes within schedule
• Arrange displays on a regular basis
• Report discrepancies and problems to the Store Manager.
• Give advice and guidance on product selection to customers.
• Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
• Working within established guidelines, particularly with product lines.
• Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
• Coordinate all issues with key clients between sales, fulfillment and customer support
• Keep a schedule of events /special promotions
• Work with management to organize and execute sales campaigns
• Perform all other duties as assigned
• Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
• Keep store tidy and clean and ensure office assistants clean constantly.
• Process all cash and card payments
• Answer first line queries and complaints from customers.
• Balance cash registers with receipts.
• Execute the store's visual merchandising concept
• Work with store manager to conduct inventory count
• Work with store manager to prepare store reports

Skills and Abilities:

• Highly analytical with a drive for numbers
• Good networking, prospecting and closing skills
• High level of professionalism
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Relationship management skills and openness to feedback
• Excellent selling, communication and negotiation skills
• Good written and verbal communication skills
• Able to work in a fast pace environment
• High proficiency in MS Office Suite
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills

Personal Attributes:

• Keen eye for detail
• Have a deep desire to work in the luxury retail industry
• Sociable and friendly
• Confident and pleasant
• Knowledgeable of current trends
• Loves a challenge
• Assertive and creative
• Stylish

Requirements

• HND or B.Sc in any related discipline
• 1 year experience in a similar role

Salary Range
N50,000 - N60,000 / Month