Retail Supervisor at Owens and Xley

Location: Victoria Island, Lagos.

Job Summary

• The Retail Supervisor will be responsible for managing staff, sales, and all facets of the business.

Key Tasks and Responsibilities

• Oversee daily retail store operations
• Creates and implements relevant checklists
• Hire and train staff, as needed
• Supervise staff to ensure that staff actively carry out their roles
• Ensure strict compliance and monitoring of organizational rules, policies and standards
• Prepare daily sales reports
• Ensure the business environment is properly cleaned at all times
• Arrange for regular maintenance services for all equipment
• Handle and resolve all customers' complaints
• Reconcile payments received with sales officer
• Plan the distribution of inventory to retail stores
• Work with the digital channel manager to effectively fulfill all online orders
• Monitor logistics and distribution activities
• Prepare delivery documentation and other related paperwork
• Oversee space management and allocation

Qualification

• Candidate should possess HND / B.Sc degree
• 2+ years' experience in a similar role
• Experience in a luxury home store is a plus

Person Specification:

• Compulsory skills required (E.g. must be proficient in Excel)
• Proven integrity
• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Must have knowledge of business process and functions (finance, HR, procurement, operations etc.)
• Proficient user of MS Office (MS Excel in particular)
• Must be able to prepare management reports and correspondence
• Good initiative, time and stress management skills
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Keen eye for detail
• Preferably lives within Island axis

Remuneration
N180, 000 / Month