Moneyfield Microfinance Bank Limited, one of the leading MFBs licensed by the Central Bank of Nigeria, began business operations in February 2011 to offer risk asset, financial advisory, and investment management services. A subsidiary of Capitalfield Investment Group Limited (CIGL), Moneyfield MFB serves over 45,000 customers and strives to maintain outstan...
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JOB SUMMARY
Responsible for providing digital banking services to prospects, existing customers, and the Bank’s personnel as well as relating the features and benefits of the digital banking products and services.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Create and curate content for digital marketing products and services, including using blog posts, social media posts, emails, videos, and graphics.
- Manage and optimize digital advertising campaigns, including pay-per-click (PPC) ads, display ads, and social media ads, to achieve campaign objectives and ROI targets.
- Monitor and analyze key performance indicators (KPIs), metrics, and analytics data to measure the effectiveness of digital marketing efforts and identify opportunities for improvement.
- Conduct market research, competitive analysis, and audience segmentation to inform digital marketing strategies and tactics.
- Collaborate with internal teams, including marketing, sales, and product development, to align digital marketing activities with business goals and objectives.
- Stay updated on digital marketing trends, tools, and best practices to ensure the organization remains competitive in the digital landscape.
QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
- Minimum of an HND/B.Sc. in any discipline.
- 3 – 5 years of experience in the digital marketing, particularly in the Banking industry.
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Great Negotiation Skills.
- Ability to work with and manage large teams.
- Analytical and organizational skills
- Excellent use of MS Office packages (Word, Excel, Outlook, etc.)
- Proven ability to meet/exceed targets and deadlines.
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REPORT TO: HEAD, DIGITAL BANKING
JOB SUMMARY
Responsible for cultivating positive interactions and lasting relationships between a company and its customers, with a primary emphasis on enhancing the overall satisfaction and loyalty of the customer base.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Assess needs of customers and promote alternative products or services.
- Assist to resolve clients’ problems and issues.
- Handle enquiries from walk-ins, phones, and emails from policyholders.
- Provide prompt and excellent customer service to all clients.
- Take down clients’ complaints and escalate them to supervisor.
- Update and maintain clients’ records.
- Advise new and existing Customers on all digital products and services.
- Any other responsibilities as may be assigned by the Head, Digital Banking.
QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
- Minimum of an HND/B.Sc. in any discipline.
- 3 – 5 years of experience in customer service and client relationship management, preferably in the Banking industry.
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Ability to work with and manage large teams.
- Empathetic and able to listen to customers’ enquiries.
- Should be able to multitask.
- Excellent use of MS Office packages (Word, Excel, Outlook, etc.)
- Excellent relationship and people management skills.
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JOB SUMMARY
Responsible for providing support services for all the Bank’s digital and technological systems, programs, and networks.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Optimize and improve processes and the overall approach where necessary.
- Develop and execute quarterly plans to meet goals and performance metrics.
- If necessary, liaise with third-part support of various technology vendors.
- Create and implement roadmap for standardizing calibrated machines, gages, fixtures, probing systems.
- Relationships with staff in other work areas are fostered to meet internal and external customer needs.
- Review performance and progress on a regular basis to ensure team is achieving results.
- Engage with risk leadership to ensure technology strategy and investment is in line with business function objectives.
- Participate in tender process, i.e. design, submission, and review.
- Interact with and provide technical and event support for the Bank.
- Manage continuous improvement of the inspection technologies, gage control processes and policies.
- Lead trainings with marketing capabilities teams to help keep the Bank’s marketing on the forefront of what is new and coming.
- Build and maintain the emerging technology and media strategy.
QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
- Minimum of an HND/B.Sc. in business, computer science, engineering, or information technology, or its equivalent.
- Minimum of 3 – 5 years of experience in the financial sector, preferably in Microfinance or Commercial Banking
- Comfortable with computing and user documentation processes.
- Demonstrated attention to detail and time management capabilities.
- Able to use confidence when conducting critical thinking exercises.
- Excellent relationship and people management skills.
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Report to: Regional Head, SME Marketing
Job Summary
Primarily responsible for driving growth of risk asset with SME customers as well as maintaining client relationship.
Principal Duties and Responsibilities
- Contributing to the annual SME sales and marketing plan.
- Planning and project managing marketing events and evaluating their success.
- Evaluating the effectiveness of all marketing activities.
- Developing and implementing an internal marketing program.
- Evaluate the creditworthiness of customers by processing loan applications and documentation.
- Monitors active loans and enforces collection and recoveries.
- Ensure the achievement of all budget parameters.
- Develop referral networks and cross-sell the Bank’s products and services.
- Creating and developing new innovative ways to communicate the company message to their existing customers.
- Supporting the marketing manager in day-to-day marketing activities.
- Grow the Bank’s client base through Sales Activities to potential customers.
- Any other job that may be assigned by the Regional Head, SME Marketing/Relationship Management.
QUALIFICATION, EXPERIENCE, SKILLS & COMPETENCIES
- Degree in any discipline from a reputable institution.
- Minimum of 3 - 5 years of sales experience in a similar Institution.
- Excellent interpersonal skills, attentive to detail.
- Effective negotiation, written, and verbal communication skills.
- Ability to work in a team environment.
- Analytical and organizational skills
- Customer Service
- Time management
- Self-management
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REPORT TO: MANAGING DIRECTOR
JOB SUMMARY
Primarily responsible for overseeing the entire Treasury Marketing Unit of the Bank while working closely with Team Members to drive business revenue as well as maintaining mutually beneficial relationship with Customers.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Develop treasury marketing strategies and campaigns designed to meet Customer’s investment needs.
- Effectively monitor the selling of treasury products by organizing training programs and updating business units on treasury product developments
- Work closely with other functional Units in managing Customers’ investments, liquidation and rollover.
- Manage market storms and targeted advertising periodically to ensure wide reach to prospective clients.
- Responsible for the Bank’s entire Treasury Team (Treasury Marketers, Deposit Mobilizers, and DSAs), and ensure that they are regularly trained and brought up to speed with market trends and investment strategies.
- Periodically prepare and render Treasury Marketing reports to the Managing Director as and when due.
- Advise new and existing Customers on investment products and opportunities.
- Supervise the negotiation of suitable investment rates for both the Bank and Customers to ensure a smooth Treasury Management.
QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES
- Minimum of an HND/B.Sc. in any discipline. Master’s degree will be an added advantage
- 10 – 15 years of experience in the financial sector, preferably in Microfinance or Commercial Banking
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Great Negotiation Skills. Should be able to sell investment products to HNI clients
- Ability to work with and manage large teams.
- Analytical and organizational skills
- Excellent use of MS Office packages (Word, Excel, Outlook, etc.)
- Proven ability to meet/exceed targets and deadlines.
- Excellent relationship and people management skills.
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Job Summary
The job holder is responsible for the provision of legal advisory services and ensuring effective management of legal and contractual risks in the Bank.
Principal Duties and Responsibilities
- Taking minutes of meetings
- Drafting of legal letters, memos and corporate correspondence for the department and company
- Follow up on company’s court cases/ Facilitating Perfection of title on company’s properties
- Preparation of legal documents such as; deeds, review of contracts, Insurance claim, general agreements and MOU
- Representation of the company at CAC, NIMASA, NPA, SFU and all other designated places.
- Conduct research of all laws affecting the Bank and ensure strict compliance
- Provide timely and accurate legal advice, representation and referral to the Company
- Ensure effective communication links between the Legal Unit and other business units of the Bank.
QUALIFICATION, EXPERIENCE, SKILLS & COMPETENCIES
- LLB, BL degree from a
- At least 5 years’ legal experience ideally in a Microfinance Bank/Financial institution, with a proven track record in contract negotiation and drafting.
- Proven track record of providing accurate and effective legal counsel.
- Proven track record of adding value to an organization through the development of comprehensive contract documents that mitigate risk and penalties.
- Strong leadership and managerial skills.
- Good planning and organization skills
- Proven ability to delicately solve sensitive matters.
- In-depth knowledge of regulatory law.
- Makes effective decisions even under difficult circumstances. Takes responsibility and shows initiative.
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REPORT TO: HEAD, TREASURY MARKETING
JOB SUMMARY
Primarily responsible for sourcing and persuading high-end corporate and individual customers to deposit money into a fixed bank account as well as maintaining client relationship and deposit retention. Will also be responsible for managing accounts and deposits of the Bank’s Directors, MDs of other SBUs, and Key Stakeholders
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Source for new high-end customers and advising them to deposit money.
- Maintaining existing deposit clients.
- Periodically advising clients of the status of their deposit.
- Ensure the form for opening a fixed deposit account is adequately completed and registered.
- Work with the team to develop and implement a business development plan to improve the deposit mobilization and retention of deposit and also manage withdrawal attrition
- Contribute to the development of innovative savings products in line with customer needs.
- Create and enhance new methods for rewarding depositors with interest on ordinary and fixed deposits.
- Marketing and sale of all bank’s deposit products.
- Meet assigned targets and quota and other assigned tasks as may be assigned by the Head, Treasury Marketing.
QUALIFICATIONS, EXPERIENCE, SKILLS AND COMPETENCIES
- Minimum of an HND/B.Sc. in any discipline.
- 5 – 10 years of experience in the financial sector, preferably in Microfinance/Commercial Banking, and treasury marketing.
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Great Negotiation Skills
- Ability to work in a team environment.
- Analytical and organizational skills
- Proven ability to meet/exceed targets and deadlines.
- Customer Service
- Time management
- Self-management
- Excellent use of MS Office packages (Word, Excel, Outlook, etc.)
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JOB SUMMARY
Primarily responsible for overseeing the all the Bank’s online business activities as well as developing policies and procedures for electronic banking processes to ensure compliance with established standards and regulations. The Head of the Digital Banking Unit will also be responsible for directly supporting the Banking Operations Unit to resolve customer issues with online tools.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Formulate and execute business strategies for digital banking channels, which include internet, mobile, and social media channels for both personal and business clients.
- Explore and implement new digital banking solutions and initiatives for the Bank.
- Lead projects to enhance the digital banking channels to increase the competitiveness of the platforms.
- Lead in implementing the competitive digital solutions for the Bank.
- Monitors all the digital banking platforms and processes to ensure optimal performance and usability. Manages the upgrade/release calendar for all digital platforms.
- Collaborates with cross-functional teams to promote digital banking initiatives, support successful completion of digital banking projects, and increase customer adoption and engagement.
- Define solutions to increase the efficiency of the digital communication channels (e.g. Email, SMS, and push notification).
- Contribute input or ideas in turning digital channels to be an important service channel.
- Ensure internet activities comply and fulfill regulatory requirements and protect the best interest of all the Bank’s customers.
- Provide support in executing and monitoring the overall development of online services for different channels.
- To monitor the usage of digital banking services and monitor the market trend.
- To prepare competitors’ benchmarking and analysis.
- To assist other subsidiaries in the Group in digital channel development.
QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES
- Minimum of an HND/B.Sc. in Business Administration, Marketing, e-Commerce, Information Technology, or its related disciplines. Master’s degree will be an added advantage.
- 10 – 15 years of relevant experience in the banking industry with proven track records in online/digital banking.
- Knowledge of regulatory requirements and compliance standards in the banking industry.
- Self-motivated with strong analytical and planning skills.
- Detail-oriented & able to work under pressure to meet tight schedule.
- Good communication skills and attention to detail.
- Knowledge in HTML, CSS and JavaScript is preferred.
- Excellent written and verbal communication skills.
- Excellent teamwork skills
- Analytical and organizational skills
- Excellent use of MS Office packages (Word, Excel, Outlook, etc.)
- Proven ability to meet/exceed targets and deadlines.
- Excellent relationship and people management skills.
KEY PERFORMANCE INDICATORS
- Turnaround Time
- % of customer retention
- % of customers onboarded on the digital platforms
- % of monthly active users
Method of Application
Interested and qualified candidates should forward their CV to: recruitment@moneyfieldmfb.com using the position as subject of email.
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