Head, Digital Banking at Moneyfield Microfinance Bank Limited

JOB SUMMARY

Primarily responsible for overseeing the all the Bank’s online business activities as well as developing policies and procedures for electronic banking processes to ensure compliance with established standards and regulations. The Head of the Digital Banking Unit will also be responsible for directly supporting the Banking Operations Unit to resolve customer issues with online tools.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Formulate and execute business strategies for digital banking channels, which include internet, mobile, and social media channels for both personal and business clients.
• Explore and implement new digital banking solutions and initiatives for the Bank.
• Lead projects to enhance the digital banking channels to increase the competitiveness of the platforms.
• Lead in implementing the competitive digital solutions for the Bank.
• Monitors all the digital banking platforms and processes to ensure optimal performance and usability. Manages the upgrade/release calendar for all digital platforms.
• Collaborates with cross-functional teams to promote digital banking initiatives, support successful completion of digital banking projects, and increase customer adoption and engagement.
• Define solutions to increase the efficiency of the digital communication channels (e.g. Email, SMS, and push notification).
• Contribute input or ideas in turning digital channels to be an important service channel.
• Ensure internet activities comply and fulfill regulatory requirements and protect the best interest of all the Bank’s customers.
• Provide support in executing and monitoring the overall development of online services for different channels.
• To monitor the usage of digital banking services and monitor the market trend.
• To prepare competitors’ benchmarking and analysis.
• To assist other subsidiaries in the Group in digital channel development.

QUALIFICATIONS, EXPERIENCE, SKILLS, AND COMPETENCIES

• Minimum of an HND/B.Sc. in Business Administration, Marketing, e-Commerce, Information Technology, or its related disciplines. Master’s degree will be an added advantage.
• 10 – 15 years of relevant experience in the banking industry with proven track records in online/digital banking.
• Knowledge of regulatory requirements and compliance standards in the banking industry.
• Self-motivated with strong analytical and planning skills.
• Detail-oriented & able to work under pressure to meet tight schedule.
• Good communication skills and attention to detail.
• Knowledge in HTML, CSS and JavaScript is preferred.
• Excellent written and verbal communication skills.
• Excellent teamwork skills 
• Analytical and organizational skills 
• Excellent use of MS Office packages (Word, Excel, Outlook, etc.)
• Proven ability to meet/exceed targets and deadlines.
• Excellent relationship and people management skills.

KEY PERFORMANCE INDICATORS

• Turnaround Time 
• % of customer retention 
• % of customers onboarded on the digital platforms
• % of monthly active users