Fresh Jobs at Mano Africa

Location: Ikeja, Lagos

Job Summary

• The Store Leader will be responsible for overseeing the daily operations of our Surulere store/warehouse, ensuring it runs smoothly and effectively.
• This will include managing the entire shift staff, motivating the Pickers & Riders teams, and simplifying business expectations to the warehouse teams, and assisting in training new teams.

Other Responsibilities

• Ensure your store is opened and closed on time.
• Maintain store staff by recruiting, selecting, orienting, and training new store employees.
• Ensure availability of merchandise and services by maintaining inventories and keeping accurate stock record.
• Maintain store staff job results by coaching, planning, monitoring and appraising performance.
• Ensure that the warehouse is always fully functional, equipment working- (system, fridges and freezers, computers, AC, printer, generator) and report any failure immediately to the Operations Leader.
• Maintain health and safety rules – cleanliness, hygiene, fire safety and people safety.
• Ensure that all staff are always wearing uniform.
• Check drivers and pickers hygiene and appearance daily.
• Ensure that motorcycles are always in good condition and regularly maintained.
• Control the timing of pickers.
• Control the timing of dispatch.
• Control the timing of drivers.
• Manage and control product Quality.
• Manage expiry as per company process policy.
• Do daily counts per aisle and confirm quantities are correct.
• Confirm every receipt of stock and sign each invoice immediately for stock to be inserted into system.
• Maintain store and products in clean perfect condition.
• Report and delays and problems to Operations Leader.
• Do regular training with all staff members and test speed.

Requirements

• A minimum of B.Sc / HND is required
• Must have completed NYSC
• Experience in the ecommerce or retail space is required
• Experience managing mid to large team sizes
• Inventory Management understanding
• Strong communication skills
• Strong team builder
• Ability to lead teams towards a common goal.

Benefits

• Integration in a young and dynamic team
• Professional growth opportunity
• Multicultural environment.

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Location: Ikeja, Lagos

Job Summary

• We are looking for a young, brilliant, and enthusiastic individual who would support the store leader in the daily running of our store operations.

Responsibilities

• Open and close store on time.
• Opening shift for drivers and pickers and ensure that system and telephones are working.
• Checking motorcycles conditions, documents, and maintenance on time.
• Ensure that all drivers and pickers wearing the uniform in a good condition.
• Ensure that pickers and drivers execute their work efficiently and on time.
• Ensure no delays in picking, dispatch, and delivery.
• Confirm that all products are in 100% condition.
• Confirm that expiry dates are up to date
• Ensure all payments done by customer’s are accounted for.
• Control and advise any differences.
• Assist as picker, despatcher, Admin at peak times to ensure quick delivery.
• Advise any customer queries to call center and store Operations Leader immediately.
• Ensure and customer query received by controller is resolved.
• Focus on an excellent and quick customer experience always.
• Be of service and help to our customers 100% without fail and without counting the cost.
• Keep store manager informed of any issues, problems, complaints, compliments, accidents, etc.

Requirements

• At least 1 year work experience working in a retail store
• Must be wiling to learn
• Must have good communication and leadership skills
• Should live around Surulere or environs.

Benefits

• Integration in a young and dynamic team
• Professional growth opportunity
• Multicultural environment.