Fresh Jobs at IDP Education Ltd

Role purpose

• The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Enugu and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
• Strict adherence to test security and administration requirements is an essential part of the job.

Key accountabilities
Customer Service

• Ensure exemplary customer experience for all test candidates.
• Maintain cultural sensitivity among all testing staff.
• Provide clear and comprehensive advice to enquirers.
• Forward complex enquiries to the appropriate person.

Business Acumen

• Assist in budget management for IELTS testing.
• Provide regular financial and management reports.
• Assist in ensuring business plans align with IELTS objectives.
• Monitor test day availability and capacity.

Quality

• Assist in conducting audits of IELTS test centres.
• Ensure adherence to IELTS operating procedures and manuals.
• Assist in adhering to PSN policy and procedures.
• Assist in the development and implementation of IELTS policies.
• Maintain professional stakeholder relations.
• Monitor contract adherence.
• Inform of risk management/security issues.
• Process invoices promptly.

Operations Management

• Support the Test Centre Administrator in:
• Supervising IELTS testing.
• Financial and statistical reporting.
• Conducting self-audits.
• Managing the Clerical Marker monitoring program.
• Managing project delivery.
• Supervising Administrative Assistants.
• Identifying operational efficiencies.

Client Management

• Assist in stakeholder management.
• Build and maintain stakeholder relationships.

Project Service Enhancement

• Work on projects identified by IELTS Partner Working Groups.
• Assist in preparing management reports.
• Participate in reviews of IELTS manuals and promotional materials.

Required Experience

• Educated to bachelor’s degree level or equivalent
• Relevant work experience relating to administration and business support activities
• Fluent in English
• Strong administrative skills
• Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.)
• Customer focussed, with a passion for providing outstanding service
• Ability to proactively identify, analyse and solve problems effectively
• Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP
• Excellent planning and organising skills with the ability to manage multiple competing priorities
• Sound IT skills – Microsoft Office suite, CRM systems

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Role purpose

• The IELTS Test Centre Administrator is responsible for managing the IELTS examinations within the designated region. The Administrator will be responsible for compliance with the established guidelines of test operation and management as prescribed by the IELTS test partners in their manuals.

Key Accountabilities
Customer Service

• Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
• Ensure all staff involved in testing are culturally sensitive.
• Provide clear, comprehensive advice to general enquirers and ensure that more complex enquiries are forwarded to the correct person for a response.
• Develop Cooperative relationships with IELTS Test Administrators in the designated region.

Business Administration

• Plan all aspects of IELTS testing in the designated region.
• Manage budget for IELTS testing in designated region, including test revenue and all associated costs – staff, venue, storage, premises etc.
• Provide regular management and financial reports on testing as required.
• Statistical analysis of centre data to monitor and identify candidate trends including centre candidate targets.
• Continually monitor test day availability and capacity to ensure centres meet current demand.

Test Administration Quality and Integrity

• Independently perform audits on IELTS test centres as scheduled and provide documented feedback and reports.
• Ensure both test centres and offsite testing operations are managed within the IELTS operating procedures.
• Ensure adherence to all IELTS manuals.
• Ensure adherence to PSN policy and procedure of all Examiner Trainers and Examiners.
• Assist with the implementation of IELTS policies.
• Ability to work in a professional manner with stakeholders and in accordance with organisational values.
• Draft contracts for various IELTS business aspects as required.
• Monitor all current contracts to ensure terms are adhered to.
• Process all invoices in a timely manner.

Operations Management

• Oversee management of the tests conducted in the applicable test centre.
• Oversee distribution of test materials, marking of test papers, recording results and distribution of TRFs.
• Manage test centre Examiners, including recruitment, training and certification within the PSN guidelines.
• Ensure financial reporting and invoicing is conducted accurately and on time.
• Manage the regular Clerical Marker monitoring program and the production of reports as required.
• Supervise the Enquiry on Results appeals system.
• Supervise the Verification Service for stakeholders.
• Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
• Assist with the coordination of the annual Administrators’ regional meetings and the development and delivery of requisite presentations as required.
• Represent IELTS at various conferences and stakeholder events and deliver IELTS presentations as required.
• Where appropriate / relevant work effectively with IELTS Service Providers (ISPs) to drive high levels of performance and ensure that all IELTS testing activity is conducted to expected standards.
• Identify and leverage opportunities to increase cooperation, efficiency, and operational effectiveness between IDP’s student placement and IELTS operations.

Client Management

• Assist in stakeholder management to maintain stakeholder satisfaction and integrity of the test.
• Build and maintain a good working relationship with stakeholders, both internal and external, ensuring that all business outcomes are satisfactorily met.

Required Experience

• Bachelor’s degree or equivalent.
• Client management experience.
• Strong administrative and sound financial skills.
• Strong written and verbal communication skills.
• Strong analytical, research, and problem-solving skills.
• Fluent in English.
• Competent user of Microsoft Office suite.
• Ability to plan, organize, prioritize, and execute multiple tasks within set objectives in a timely and professional manner.
• Interest in / experience of international education and / or testing services.
• Previous IELTS experience highly desirable.
• Tertiary qualifications or equivalent industry experience.
• Ability to communicate effectively across various cultures and levels.