Fresh Jobs at Food Concepts Plc

Job Purpose

• To deliver operational excellence in Operations, Financial Planning and Control, Customer Service, People Development and Sales Building.

Core Responsibilities and Key Result Areas

Key Duties and Responsibilities:

Operations Health & Safety, Loss Control

• To carry out QSC (Quality, Service & Cleanliness) checks including meat cook outs.  Completion of the daily planner tool.
• To ensure regular travel paths to monitor shift control and to identify and correct service, product or quality issues.
• To ensure all food and equipment is prepared in time for the restaurant opening or ensure that all food products and equipment are stored in the correct manner prior to closing the restaurant in the evening.
• To draw up and implement staff positioning plans through a shift.
• To report all Health & Safety issues to the Restaurant Manager
• Adhere to all policies and procedures.
• Business Planning and Financial Control
• Manage safe controls and ensure all cash is accounted for within the Company Cash Policy.
• To ensure that supervisors implement the stock level control system and maintain stocks correctly.
• Complete daily, weekly and monthly preventative maintenance checks.
• Ensure compliance to portion sizes and waste target.

Customer Service

• Be a role model for great Customer Service “lead by example”
• Monitor service quality in terms of ordering procedures, and order accuracy of front counter staff.
• Resolve customer complaints promptly.
• Monitor staff to provide Gold Standard service.

People Management

• Provide on-the-job training to new staff and corrective training to all staff.
• Develop staff members’ skills and workstation proficiency toward Service Expert level.
• Listen to staff issues and bring to the attention of the Restaurant Manager/ Area Manager or encourage staff to bring up any issues at staff meetings.

Sales Building

• Ensure selling up practices are used.
• Brief staff on promotional activity.
• Provide restaurant management with ideas on staff incentives.
• Recognise and acknowledge regular customers to ensure continued return to the restaurant.

Problem Solving/Decision Making.

• Customer Focus
• Development of Others
• Problem Solving/Decision Making
• Communication
• Teamwork

Knowledge Requirements

• To manage shift within the restaurant as detailed by the Restaurant Manager/ Area Manager and Maintaining the highest possible standards of customer service, product quality and restaurant cleanliness.

Job Specifications

• BSC/HND in any discipline
• A Minimum of 0-2 years of experience in similar role.

Decision Expectations

• Ensure best customer services – effectively coordinating the activities between the back and front house in delivering superior quality or customer service.
• Manage budget and keep cost under control.

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Job Purpose

• To provide training and educational support to new and existing employees.
• Ultimately, the role involves supporting the HR team to prepare, monitor, evaluate and document training activities in the company

Core Responsibilities and Key Result Areas

Training & Development

• Align training programs to Food Concepts’ training objectives and short, medium- and long-term goals
• Align and ensure adaptation to Food Concepts’ management style, culture and core values
• Use various techniques to heighten the level of training performance
• Assess and recognize training needs for new and existing staff
• Develop and coordinate induction programs for new staff
• Co-ordinate graduate programs/OMEGA programs
• Ensure availability of trained and certified employees in assigned stores
• Support assigned store to achieve Operational excellence
• Design and apply assessment tools to measure training effectiveness
• Track and report on training outcomes
• Provide feedback to training participants and management
• Evaluate and make recommendations on training material and methodology
• Establish and maintain relationships with external training suppliers
• Manage and maintain in-house training facilities and equipment
• Ensure all Health and Safety standards are delivered and met
• Drive and encourage participation in various training programs
• Drive operational excellence in assigned stores
• Any other responsibilities that may be assigned from time to time by Line Manager

Compliance

• Responsible for modelling and acting in accordance with the companies guiding principles
• Ensure adequate compliance to all company policies, internal control processes and approved processes

Key Performance Indicators

• Achieve target of signed off Omega/ Graduate Trainees
• Achieve number of signed off Skills Trainers in assigned stores
• Achieve crown coverage target in assigned stores
• Training Audit vs % target in assigned stores
• Achieve number of training stores vs number of assigned stores

Knowledge Requirements

• Knowledge of technical trainings, online learning modules and technical course materials
• Basic knowledge of administrative task(s) i.e. monitoring costs, setting up systems and equipment
• Demonstrates good communication and research skills
• Demonstrates enthusiasm for lifelong learning
• Working knowledge of Microsoft office suite. i.e Excel, Word and PowerPoint

Job Specifications

• A good first degree in Education, Business or Finance or any relevant field
• Training related certification is essential
• Minimum of 2 years’ experience in similar role

Decision Expectations

• Develop training modules to suit or meet the organisation goals
• Develop innovative ideas to meet changing training needs
• Review training needs from a variety of vendors and choose appropriate materials
• Ensure training plans are current, relevant and effective
• Advise stakeholders about GT/Omega readiness for sign off
• Ensure all Health and Safety standards are delivered and met in assigned stores
• Refresher training is implemented as per company guidelines in assigned stores