Fresh Jobs at First Excelsia Professional services

Our client is seeking a professional, and customer-focused Customer Service Representative to deliver exceptional support by responding to customer inquiries, resolving complaints, and ensuring a seamless customer experience. The ideal candidate will serve as the primary point of contact for clients, work collaboratively with internal teams to resolve issues, and maintain accurate records to support efficient service delivery and customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints efficiently while ensuring a positive customer experience.
• Process customer requests and provide accurate information about the company\'s logistics services.
• Build and maintain strong customer relationships to promote loyalty and long-term satisfaction.
• Coordinate with operations and other internal departments to resolve customer issues in a timely manner.
• Monitor customer requests and follow up to ensure complete resolution.
• Maintain accurate records of customer interactions, complaints, and service requests.
• Prepare regular customer service reports and escalate recurring issues where necessary.
• Ensure compliance with company service standards and customer service procedures.
• Identify opportunities to improve customer experience and recommend process improvements.

Person Specifications

• Bachelor\'s degree in Business Administration or related field.
• 1–2 years of customer service experience, preferably within the logistics, transportation, or service industry.
• Must be computer savvy with excellent proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer relationship management skills.
• Excellent problem-solving abilities with a proactive approach to handling customer concerns.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.

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Our client is seeking a proactive and target-driven Sales Executive to generate new business opportunities, strengthen client relationships, and drive revenue growth by promoting the company\'s logistics and transportation solutions. The ideal candidate will identify prospective clients, manage the sales process from lead generation to contract closure, and collaborate with internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Identify, prospect, and secure new business opportunities to expand the company\'s customer base.
• Promote the company\'s logistics, transportation, and supply chain solutions to prospective clients.
• Build, develop, and maintain strong relationships with new and existing customers.
• Prepare sales proposals, quotations, and presentations tailored to client requirements.
• Negotiate contracts and successfully close sales opportunities.
• Achieve assigned monthly, quarterly, and annual sales and revenue targets.
• Follow up on leads and manage the sales pipeline to maximize conversion rates.
• Monitor customer satisfaction, address client concerns, and ensure excellent after-sales service.
• Prepare and submit regular sales activity, pipeline, and performance reports.
• Collaborate with operations and customer service teams to ensure seamless service delivery.
• Monitor market trends, competitor activities, and customer needs to identify opportunities for business growth.

Person Specifications

• Bachelor\'s degree in Marketing, Business Administration, or a related field.
• 1–3 years of proven sales experience; experience within the logistics, transportation, or supply chain industry is an added advantage.
• Strong communication, presentation, negotiation, and interpersonal skills.
• Excellent relationship management and customer engagement abilities.
• Demonstrated ability to meet and exceed sales targets.

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Our client is seeking a motivated and results-oriented Sales Representative to drive business growth by identifying new sales opportunities, acquiring new clients, and strengthening relationships with existing customers. The ideal candidate will be responsible for promoting the company\'s logistics solutions, achieving sales targets, and collaborating with internal teams to deliver exceptional customer service and ensure client satisfaction.

Key Responsibilities:

• Identify, prospect, and develop new business opportunities to expand the company\'s customer base.
• Promote the company\'s logistics and supply chain services to prospective clients across target industries.
• Build, manage, and maintain strong relationships with new and existing customers.
• Prepare accurate quotations, proposals, and negotiate contracts to secure new business.
• Achieve assigned monthly, quarterly, and annual sales targets.
• Follow up on sales leads and convert prospects into long-term clients.
• Ensure high levels of customer satisfaction by providing timely support and resolving client concerns.
• Prepare regular sales activity and performance reports.
• Maintain accurate customer records, sales pipelines, and account information.
• Collaborate with operations and customer service teams to ensure seamless service delivery.
• Monitor market trends, competitor activities, and customer needs to identify new business opportunities.

Person Specifications

• Bachelor\'s degree in Marketing, Business Administration, or a related field.
• 1–3 years of proven sales experience, preferably within the logistics, transportation, or related industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong negotiation and relationship management abilities.
• Demonstrated ability to meet and exceed sales targets.
• Self-motivated with the ability to work independently and manage multiple priorities.