Fresh Jobs at FBS Reinsurance Limited (FBS Re)

Job Summary

• The Claims Manager oversees the claims process, leads the claims team, ensures compliance, addresses customer inquiries, prepares reports, improves processes, conducts training, and collaborates internally for effective claims handling.

Roles and Responsibilities

Underwriting Functions

• Claims Management: Oversee the entire claims process from initiation to resolution, ensuring timely and accurate claims handling.
• Team Leadership: Supervise and mentor claims adjusters and support staff, fostering a collaborative and high-performance environment.
• Compliance: Ensure all claims processes comply with industry regulations and company policies, maintaining high ethical standards.
• Customer Service: Address complex claims issues, serving as the primary point of contact for escalated customer inquiries and concerns.
• Reporting: Prepare and present claims reports and analyses to senior management, identifying trends and areas for improvement.
• Process Improvement: Develop and implement best practices for claims processing, aiming to streamline operations and reduce turnaround times.
• Training and Development: Conduct training sessions for staff on claims procedures, customer service, and regulatory changes.
• Collaboration: Work closely with underwriting, legal, and risk management teams to ensure comprehensive claims handling.

Candidate Profile

Education and Experience

• Bachelor’s degree in insurance, Risk Management, Business Administration, or a related field.
• Professional certification in Associate of the Chartered Insurance Institute preferred, other qualifications are additional
• Minimum of 7 years experience in claims management with proven track records.
• Strong knowledge of insurance principles, regulations, and industry standards.
• Experience in team leadership and mentoring in a claim’s environment.

Required Capabilities

• Strong leadership skills to effectively supervise and mentor claims adjusters and support staff.
• Excellent communication and interpersonal skills to address complex claims issues and interact with internal and external stakeholders.
• Analytical skills to prepare and present claims reports, identify trends, and implement process improvements.
• Ability to ensure compliance with regulations and company policies while maintaining high ethical standards.
• Strategic thinking to develop best practices for claims processing and collaborate with other departments for comprehensive claims handling.
• Training and development expertise to conduct sessions for staff on claims procedures and regulatory changes.

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Job Summary

• As Assistant Manager in Life Underwriting and Business Development, you will support FBS Re’s mission to position the company as a customer-centric partner. This role involves actively managing client portfolios, responding to client needs, promoting transparency in operations, and ensuring efficient underwriting and marketing processes.

Roles and Responsibilities

Underwriting Functions

• Review client reinsurance proposals and business offers; assess terms and pricing against actuarial standards and FBS Re guidelines.
• Prepare and review reinsurance contract terms and conditions, adhering to best practices and FBS Re’s standard wordings.
• Monitor and evaluate the profitability and performance of client portfolios, implementing corrective actions as needed.
• Record all business transactions (accepted, declined, or offered) in the Synergy 2 system.
• Maintain proactive client engagement by managing timely renewal lists and optimizing participation based on risk performance.
• Ensure top debtor balances remain within a maximum of 15% of total collectable debt.
• Prepare cover notes and treaty wordings using FBS Re’s standard documentation.
• Document new and renewed business transactions in compliance with office procedures and maintain accurate records of all offers received.

Business Development Functions

• Position FBS Re as a customer-centric partner by providing excellent customer service to build and maintain positive client relationships
• Collaborate across departments to resolve client issues promptly.
• Analyze client portfolios to assess growth potential, profitability, and market share.
• Gather and communicate market feedback on FBS Re’s performance.
• Collaborate with Finance and Credit Control teams to expedite premium collection.
• Convert leads and prospects into clients and develop client relationships; ensure comprehensive coverage and maintain accurate sales data to achieve sales targets; monitor competitor activity for market share growth.
• Provide excellent customer service to build and maintain positive client relationships
• Undertake other duties as assigned by the Supervisor or Management to support team goals.

Candidate Profile

Education and Experience

• Bachelor’s degree in insurance, Business Administration, or related field.
• Preferred Professional Qualification ACII. Other qualifications are additional.
• Minimum of 7 years experience in underwriting or marketing, with a focus on life insurance or reinsurance.

Required Capabilities

• Strong analytical skills with the ability to assess client portfolios and financial data.
• Proficiency in reinsurance pricing and underwriting software (e.g., Synergy 2).
• Excellent interpersonal and communication skills to foster client and departmental relationships.
• High attention to detail, with strong organizational skills.
• Ability to work collaboratively across teams and departments.