Claims Manager at FBS Reinsurance Limited (FBS Re)

Job Summary

• The Claims Manager oversees the claims process, leads the claims team, ensures compliance, addresses customer inquiries, prepares reports, improves processes, conducts training, and collaborates internally for effective claims handling.

Roles and Responsibilities

Underwriting Functions

• Claims Management: Oversee the entire claims process from initiation to resolution, ensuring timely and accurate claims handling.
• Team Leadership: Supervise and mentor claims adjusters and support staff, fostering a collaborative and high-performance environment.
• Compliance: Ensure all claims processes comply with industry regulations and company policies, maintaining high ethical standards.
• Customer Service: Address complex claims issues, serving as the primary point of contact for escalated customer inquiries and concerns.
• Reporting: Prepare and present claims reports and analyses to senior management, identifying trends and areas for improvement.
• Process Improvement: Develop and implement best practices for claims processing, aiming to streamline operations and reduce turnaround times.
• Training and Development: Conduct training sessions for staff on claims procedures, customer service, and regulatory changes.
• Collaboration: Work closely with underwriting, legal, and risk management teams to ensure comprehensive claims handling.

Candidate Profile

Education and Experience

• Bachelor’s degree in insurance, Risk Management, Business Administration, or a related field.
• Professional certification in Associate of the Chartered Insurance Institute preferred, other qualifications are additional
• Minimum of 7 years experience in claims management with proven track records.
• Strong knowledge of insurance principles, regulations, and industry standards.
• Experience in team leadership and mentoring in a claim’s environment.

Required Capabilities

• Strong leadership skills to effectively supervise and mentor claims adjusters and support staff.
• Excellent communication and interpersonal skills to address complex claims issues and interact with internal and external stakeholders.
• Analytical skills to prepare and present claims reports, identify trends, and implement process improvements.
• Ability to ensure compliance with regulations and company policies while maintaining high ethical standards.
• Strategic thinking to develop best practices for claims processing and collaborate with other departments for comprehensive claims handling.
• Training and development expertise to conduct sessions for staff on claims procedures and regulatory changes.