Fresh Jobs at Credit Direct Limited

Job Summary

• We are seeking a motivated Sales Associate to join our team. The ideal candidate will play a key role in supporting the sales team to achieve targets by actively participating in lead generation, customer engagement, and maintaining a smooth sales process. Reporting to the Team Lead, Sales, the Sales Associate will engage with potential customers, respond to inquiries, and assist in closing sales. This role is crucial to driving growth and delivering an exceptional customer experience within our lending services.

Job Details

Customer Engagement, Lead Generation and Follow-Up:

• Systematically review assigned territory to ensure prospects are contacted on a prescribed, periodic basis.
• Engage with potential customers to understand their personal loan needs and provide information about product offerings.
• Conduct initial needs assessments and guide customers through the loan application process.
• Maintain a high level of customer service and professionalism in all interactions.
• Generate leads through various channels, including phone calls, emails, and social media.
• Follow up on leads provided by the marketing team and convert them into sales opportunities.
• Track and manage leads using the CRM system, ensuring timely and accurate updates.

Sales Support:

• Assist the sales team in preparing sales presentations, proposals, and other customer-facing materials.
• Contact customers and follow-up on fund utilization.
• Schedule and coordinate sales meetings, calls, and follow-up activities.
• Provide administrative support to the sales team, including data entry, report generation, and documentation management. 
• Assist in the preparation of regular reports on sales activities, performance metrics, and customer feedback.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations to the Lead, Sales based on analysis.

Product Knowledge, Compliance and Documentation:

• Develop a deep understanding of personal loan products, features, and benefits.
• Assist prospect in the successful completion of loan applications and details of required documentation e.g., KYC requirements.
• Stay updated on industry trends, competitor products, and regulatory changes.
• Participate in training sessions and workshops to enhance product knowledge and sales skills.
• Ensure all sales activities comply with internal policies, procedures, and regulatory requirements.
• Accurately complete and maintain all required documentation and records.
• Assist in the audit and review of sales processes to ensure compliance and accuracy.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field
• Minimum of 1-5 years of experience in sales or customer service, preferably in the financial services industry.
• Proven experience in lead generation and customer engagement. 
• Proficiency in using CRM software and Microsoft Office Suite.

COMPETENCIES REQUIREMENTS:

Technical:

• Sales Management
• Loan management 
• Business Development
• Customer Relationship Management 
• Customer Service 
• Data Analysis
• Operational Tools Efficiency
• Financial Analysis 
• Market Research and Consumer Behaviour
• Quality Assurance

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Communication written & verbal
• Stakeholder Management
• Analytical Thinking
• Managing Risk
• Service Orientation

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

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Job Summary

• The Business Process Auditor is responsible for evaluating the efficiency and effectiveness of the organization's business processes and controls. This role involves designing and executing audit plans to assess operational risks, identify potential weaknesses, and ensure compliance with IIA standards. Through in-depth reviews of business functions, operations, and processes, the Business Process Auditor assesses the adequacy of internal controls and ensures adherence to regulatory standards, including IFRS and COSO principles.
• Key responsibilities include documenting findings in detailed audit reports, presenting insights to management, and collaborating to develop action plans to address identified risks.
• The Business Process Auditor also provides guidance on process improvements and monitors the implementation of audit recommendations, contributing to the organization’s continuous improvement efforts. This role requires strong analytical skills and a proactive approach to enhancing operational efficiency and regulatory compliance across the organization.

Job Details

Audit Planning and Execution

• Develop and execute internal audit plans and programs in accordance with IIA standards.
• Conduct risk assessments to identify areas of potential risk and vulnerability.
• Perform audits of business operations, processes, and functions to evaluate the adequacy and effectiveness of internal controls.

Compliance and Regulatory Adherence

• Ensure compliance with IFRS and COSO principles.
• Review financial statements, accounting records, and other financial documents for accuracy and regulatory compliance.

Reporting and Communication

• Document audit findings, observations, and recommendations in detailed audit reports.
• Communicate audit results to management and stakeholders.
• Collaborate with management to develop action plans to address audit findings.

Continuous Improvement

• Provide advisory services on internal control best practices and process improvements.
• Monitor the implementation of audit recommendations to ensure timely resolution.
• Participate in special projects and investigations as assigned.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Professional certification (e.g., CIA, ACA, ACCA, DipIFR) is preferred.
• Minimum of 3 years of experience in internal audit, risk management, or a related field, preferably in the financial sector.
• Prior experience working in the financial sector in Nigeria.
• Familiarity with Nigerian financial regulations and compliance requirements.

COMPETENCIES REQUIREMENTS: 

Technical:

• Strong understanding of internal control frameworks, audit methodologies, IFRS, and COSO principles.
• Excellent analytical and problem-solving skills.
• Strong communication and report-writing skills.

Behavioural:

• Ability to work independently and as part of a team.
• High level of integrity and ethical standards.

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.

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Job Summary

• We are looking to fill this role with a suitable candidate. The role holder will be responsible for supporting IT governance, quality assurance, and strategic planning activities within the organization. This role involves conducting audits, ensuring compliance with IT policies and standards, and assisting in the development and implementation of governance frameworks and quality assurance processes.

Job Details

Quality Assurance & Governance Support:

• Support the development and implementation of quality assurance policies, procedures, and standards.
• Conduct QA audits and assessments to ensure compliance with quality standards.
• Assist in the testing of IT systems and applications to identify and resolve defects.
• Assist in the development, implementation, and maintenance of IT governance frameworks.
• Ensure compliance with IT policies, standards, and regulatory requirements.
• Monitor and report on IT governance metrics and performance indicators.

Risk Management:

• Assist in identifying and assessing IT risks, and developing strategies to mitigate them.
• Support the implementation and maintenance of IT risk management frameworks and practices.
• Monitor and report on IT risk management activities and outcomes.
• Maintain accurate records of IT governance and QA activities, audits, and assessments.
• Generate regular reports on governance, QA metrics, and risk management activities.

Training Support:

• Provide training and support to IT staff on governance, quality assurance, and risk management practices.
• Promote a culture of continuous improvement and adherence to best practices within the IT department.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Relevant certifications (e.g., ITIL, CISA, ISO 9001) are an added advantage.
• Minimum of 2-5 years of experience in  IT governance, quality assurance, or a similar role.
• Experience in conducting audits, assessments, and compliance activities.
• Strong understanding of IT governance frameworks and quality assurance methodologies.

COMPETENCIES REQUIREMENTS:

Technical:

• Cloud Computing
• Cybersecurity Management 
• Data Analysis
• Database Management
• Digital Transformation
• Information Security Management​
• IT Application Support ​
• IT Governance and Compliance
• IT Infrastructure Management
• IT Service Management (ITSM)
• Mobile Device Management 
• Network Administration
• Programming and Scripting
• Project Management 
• Quality Assurance 
• Regulatory Compliance
• Software Development

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management
• Developing Others
• Analytical Thinking
• Leading Change
• Managing Risk
• Service Orientation

What to Expect in the Hiring Process:

• A preliminary phone call with the recruiter
• Technical interview 
• Assessment
• Interview with Senior members of the team
• Cultural and Behavioural Fit Interview with a member of the Executive team.