Fresh Jobs at Ascentech Services Limited

Role Purpose: 

• Ensures plant has the right number and type of talent required to execute plant strategy and achieve desired business results;
• Ensures plant realizes required levels of employee productivity and performance excellence required to execute plant strategy and achieve desired business results;
• Ensures plant establishes and maintains a positive work environment
• Ensure staff operations within the factory is in line with the organisation’s values;
• Assists in achieving plant budgetary objectives in support of top quartile cost performance objectives while maintaining appropriate levels of HR service delivery;
• Ensures the successful implementation of HR business processes within the plant;
• Ensures plant compliance with HR-related legal and regulatory guidelines.

Scope of Position:

• Responsible for labor and employee relations of employees
• Works closely with plant staff and HR team members to develop and deploy processes and policies that are consistent across the business unit.
• Responsible for plant recognition management to support a positive work environment and continuous improvement of employee satisfaction.

Responsibilities:

• Coordinate and calibrate efforts with HR colleagues and leadership across the business unit to build processes in support of the vision.
• Manage the organisation’s recruitment, specific selection, and orientation processes.
• Develop policies, procedures, and guidelines aligned with applicable laws, regulations, and labor agreements.
• Partner with plant leadership to identify and implement a compelling employee value proposition that enables recruitment and retention of needed talent.
• Collaborate closely with Line Managers to understand and implement HR programs that drive standardization across the division while ensuring plant business needs are met
• Function as the voice of the plant customer to HR to ensure that the type and level of services provided fully support achievement of plant business objectives.
• Educate plant management in development and implementation of required programs and processes to drive a positive work environment through plant management and supervisors.
• Resolve employee relations issues in a fair and consistent manner that recognizes employee needs and protects the need to operate in an effective and efficient manner.
• Establish and maintain a presence on the plant floor to keep a read on the pulse of the organization.

Experience / Education / Skills & Competencies:

• BS Degree in Human Resources, or a related discipline. Master’s degree in related area and/or HR certifications will be an added advantage.

• At least 4 years of HR experience (generalist/specialist) or equivalent
• Successful track record of performance in plant HR role
• Labor relations experience in a manufacturing facility
• Strong functional HR knowledge
• Expert communication (verbal and written) and documentation skills
• Effective at conflict resolution, negotiation, and investigations
• Results Oriented, Organized, Efficient, Process-Driven and Team Focused.
• Self-starter capable of developing creative solutions

Desired Skills:

• Experience or training in quality/safety management
• Knowledge of employment laws and policies

Competencies:

People:

• Interpersonal Savvy
• Self-Development

Business:

• Business Acumen
• Problem Solving

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Details:

• Place and receive calls from customers
• Ensure timely resolution of customer challenges regarding products/services
• Resolve customer complaints in a calm and professional manner
• Maintain professional demeanour in the resolution of issues at all times

Requirements: Education / Experience 

• BSc/HND in any discipline
• A minimum of one year experience in call centre set-up
• Experience in receiving and making inbound & outbound calls to customers.

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Our client, a leading Health Maintenance Organisation (HMO), is currently looking to hire a Medical Officer with HMO experience, who will function in the position as Medical Officer - Claims & Quality Assurance Manager.
                                                

Duties / Responsibilities:

• Claims vetting and approval, preparation of payment claims and performing medical audit regularly
• Inspection of primary and secondary healthcare providers to guarantee they maintain set guidelines and standards as deemed acceptable.
• Inspection and register new providers, and ensuring providers adhere to respective agreements.
• Ensure best practices are adhered to in quality of care administrated to clients.
• Monitor mode and manner of medical care rendered by providers.
• Medical verification of bills to ensure adequate treatment.
• Ensure prompt and appropriate referrals; participation in medical outreach, wellness and health seminars.
• Develop and monitor quality assurance measures and preparation of regular utilization reports.
• Participate in provider forum and provision of prompt support to the Call Centre.

Essential Requirements:

Education and Experience: 

• Minimum of MBBS. Additional qualification(s) will be an added advantage.
• Minimum of 2 year experience in general medicine.  
• Minimum of 3 years’ experience in similar position in an Health Maintenance Organisation (HMO).
• Must be conversant with NHIS policy guidelines.
• Good knowledge of operational software and Microsoft office. 
• Good mentoring & motivational skills.