Fraud Analyst at Avetium Outsourcing Limited

Work Mode: 24/7 Shift Operations

Remuneration: 193K net

Responsibilities

Strategy Implementation 

• Execute fraud monitoring activities in alignment with the Fraud Management and 

Risk Strategy. 

• Support the implementation of fraud prevention, detection, and response initiatives. 
• Contribute to continuous improvement of fraud monitoring processes and controls. 
• Assist in identifying opportunities to enhance fraud detection capabilities and operational effectiveness. 

Risk Management & Compliance 

• Adhere to all fraud management policies, standards, procedures, and guidelines. 
• Implement fraud risk mitigation measures as directed by management. 
• Ensure compliance with regulatory requirements and internal governance frameworks. 
• Support monitoring and reporting against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). 
• Escalate material fraud incidents and operational issues in accordance with approved escalation procedures. 

Escalations 

• Promptly escalate suspicious or confirmed fraud cases requiring immediate intervention. 
• Escalate issues that may impact fraud losses, operational performance, customer experience, or regulatory compliance. 
• Escalate system-related challenges affecting fraud monitoring effectiveness. 

Reporting 

• Prepare and submit daily fraud monitoring reports and shift handover reports. 
• Maintain accurate records of alerts reviewed, actions taken, and cases escalated. 
• Support the preparation of ad hoc reports as required by management. 

Performance Management 

• Ensure timely review and disposition of alerts within approved SLA timelines. 
• Achieve productivity and quality targets established by the Fraud Desk. 
• Support continuous improvement initiatives aimed at reducing fraud losses and improving operational efficiency. 

Operational Delivery 

• Conduct real-time monitoring of fraud alerts generated from fraud management systems and other monitoring platforms. 
• Review and investigate suspicious transactions, accounts, wallets, cards, and customer activities. 
• Identify unusual transaction patterns, anomalies, and potential fraud indicators. 
• Detect emerging fraud trends and report findings to management. 
• Monitor fraud risks across all products, services, and channels. 

Fraud Investigation 

• Conduct preliminary investigations into suspicious transactions and activities. 
• Gather, review, and analyse evidence required to support investigations. 
• Review transaction records, customer profiles, account activities, system logs, and other relevant documentation. 
• Document investigation findings and maintain detailed case records. 
• Support comprehensive investigations conducted by Fraud Management, Risk, 

Fraud Prevention and Control 

• Support implementation of fraud prevention and detection controls. 
• Recommend improvements to fraud monitoring rules and detection scenarios. 
• Assist in identifying control gaps and vulnerabilities. 
• Support testing and assessment of fraud controls and monitoring systems. 
• Recommend actions to mitigate identified fraud risks. 

Incident Management 

• Escalate fraudulent and suspicious activities in accordance with approved escalation procedures. 
• Coordinate with relevant stakeholders during fraud incident response activities. 
• Support containment and mitigation of confirmed fraud incidents. 
• Assist in post-incident reviews and root cause analysis exercises. 

Analytics and Reporting 

• Analyse fraud trends, patterns, and emerging threats. 
• Maintain accurate fraud monitoring dashboards and case records. 
• Contribute to periodic fraud reporting and management information. 
• Provide insights and recommendations to improve monitoring effectiveness. 

Awareness and Continuous Improvement 

• Support fraud awareness initiatives across the organization. 
• Share fraud intelligence and emerging fraud trends with relevant stakeholders. 
• Participate in training programs and knowledge-sharing sessions. 
• Contribute ideas for improving fraud monitoring processes, controls, and tools. 

Shift Operations 

• Participate in a 24/7 shift-based monitoring environment. 
• Ensure effective shift handovers and continuity of operations. 
• Maintain coverage during weekends and public holidays as scheduled. 
• Support business continuity and uninterrupted fraud monitoring operations. 

Requirements 

• Bachelor\'s Degree in Accounting, Banking and Finance, Economics, Business Administration, Information Systems, Cyber Security, Statistics, Computer Science, Criminology, or a related discipline. 
• Professional certifications in Fraud Management, Risk Management, Compliance, or Financial Crime will be an added advantage. 
• Minimum of 1-3 years\' experience in Fraud Monitoring, Fraud Investigation, Financial Crime, Compliance, Risk Management, Banking Operations, Fintech Operations, Telecommunications, or related fields. 
• Experience working in a transaction monitoring or fraud operations environment is preferred. 
• Experience using fraud management systems, case management tools, and monitoring platforms will be an added advantage. 
• Experience within Banking, Fintech, Mobile Money, Payment Services, or Telecommunications industries is desirable.