Jobs at Ibis

Duties and Responsibilities

Customer Relations:

• Ensures guest satisfaction in the area under his/her responsibility.
• Provides a friendly and personalized welcome for guests.
• Offers attentive service to guests, adapting to any constraints.
• Heeds any remarks made by guests and ensures follow-up.
• Ensures respect for brand commitments.
• Conveys the image of the hotel.

Professional Techniques / Production:

• Takes part in the coordination of service operations.
• Organizes and supervises the work of the commis chefs, apprentices, and interns.
• Carries out and supervises the following tasks:
  • Setting up the point of sale and preparation areas.
  • Cleaning and tidying the restaurant and preparation areas before and after closing.
  • Before every work shift, finds out about dish composition and any shortages.
  • Organizes work and adapts timing and relational behavior to suit fluctuations in numbers and types of clientele.
  • Ensures the equipment used remains in good condition.

Team Management:

• Manages his/her teams on a daily basis and generates a good working atmosphere.
• Helps train waiting staff, apprentices, and interns.
• Integrates newcomers into the restaurant teams.

Commercial / Sales:

• Offers suggestions, advice to guests, and sells the different services available.
• Increases revenue for the point of sale through additional sales techniques.
• Helps increase guest loyalty through the quality of service.

Management and Administration:

• Actively involved in meeting the department's targets:
  • By respecting the procedures and internal audits applicable in the hotel.
  • By increasing sales.
• Respects the invoicing and cash operations procedures.
• Helps manage crockery and appliances by avoiding breakages.
• May be asked to help with inventories, check deliveries, and store food items.

Hygiene / Personal Safety / Environment:

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations.
• Respects the instructions and safety guidelines for the equipment used.
• Applies the hotel's security regulations (in case of fire, etc.).
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.).

Skills / Qualifications Required

• HND / BSc in Hotel Management or in any related field
• Diploma or/and Certificate in Food and Beverage category in the related field
• 2-3 years working experience as a Restaurant Supervisor
• Proficiency in communication and math skills
• Ability to work in a team and supervise the subordinates
• Quick decision making skills
• Guest oriented, outgoing and service minded
• Proficiency in the use of micros and other application programs
• Honesty and loyalty
• Motivational and interpersonal skills

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Duties and Responsibilities

Customer Relations:

• Ensuring a good "Guest's First Contact" with the hotel and assisting in guiding them inside.

Professional Techniques / Production

• Takes charge of the guest's luggage on arrival.
• Ensures the smooth transfer of guest's luggage on arrival and departure.
• Ensures that all vehicles can circulate freely around the parking area.
• Handles ad hoc requests for taxis.
• Drives guests as requested by Reception services.

Hygiene / Personal Safety / Environment

• Respects norms concerning hygiene and cleanliness in the workplace (hotel approach, car, and lobby).
• Responsible for guests' safety when driving them.
• Keeps reception up-to-date on any particular information, observations, or problems experienced during working hours.
• Ensures the safety of guests' property (luggage, vehicles, keys, etc.).
• Applies the hotel's safety regulations (fire hazards, etc.).

Skills / Qualifications Required

• Minimum of SSCE / NECO / GCE or and its equivalents
• Minimum of 2 years working experience as a driver
• Good communication skills
• Vast knowledge of Lagos and its roads
• Keen sense of hospitality, outgoing and service minded
• Attention to detail and quality
• Good visual memory
• Good presentation
• Ability to lift, pull or carry a minimum of 3 pounds weight.