Jobs at Food Concepts Plc

Requisition ID: 1600
Grade: 4

Job Purpose

• The Financial Analyst will provide analytical and financial analysis support for the various projects within the Group.

Core Responsibilities and Key Result Areas
Financial Analysis:

• Assemble and summarize data to structure sophisticated reports on financial status and risks
• Develop financial models, conduct benchmarking, and process analysis
• Critically analyze past results, perform variance analysis, identify trends, and make recommendations for improvements to HOD
• Consolidate and analyze financial data, considering company’s goals and financial standing
• Provide creative alternatives and recommendations to reduce costs and improve financial performance
• Conduct investment appraisals on capital projects using world class assessment tools such as NPV, IRR and ROI

Business Analysis:

• Perform market and competitive research, data mining, business intelligence and valuations
• Provide support in planning, budgeting, and forecasting

Key Performance Indicators

• Timely provision of the financial models necessary to support business strategies
• Timely provision of the analytical and analysis reports
• Timely preparation of the investment appraisal analysis

Requirements
Educational Requirements:

• Bachelor’s Degree in Economics, Finance, Business, or related field

Professional Requirements:

• Membership of the ACCA, ACA or any other related professional qualification is required.

Experience Requirements:

• Minimum of 2-3 years’ experience as financial analyst, or similar role.
• Experience in a Consulting firm in a similar role is an asset.

Knowledge Requirements:

• Demonstrates good research, quantitative, and analytical skills
• Excellent attention to detail
• Competent in software programs such as Microsoft Office, Excel and power point
• Highest standards of accuracy and precision; highly organized
• Demonstrates commercial and economic awareness, including an awareness of global economic factors that can influence the Food & Beverage and QSR industry
• Ability to think creatively, highly driven and self-motivated
• Knowledge of written and verbal communication skills

Decision Expectations

• Acts on defined procedures and decisions
• Enforces agreed decisions
• Conduct cost/benefit and other types of analyses
• Explain and defend recommendations to management and stakeholders

Working Conditions:

• The Job holder typically work 40 hours per week, Monday to Friday, although some roles may involve weekend or evening work.
• This role is largely office-based, as it involves a lot of research work and analysis.

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Requisition ID: 1947
Grade: 3

Job Purpose

• To ensure co-ordination and execution of store administrative tasks including but not limited to accounting i.e. P n l report, daily stock management report, GP report, reports from FP and A, Inventory, support office and other clerical roles in restaurant operation.

Core Responsibilities and Key Result Areas
Key Duties and Responsibilities:
 Store Financial:

• Managing store documentations and transmitting same to Head Office.
• Posting of invoices and all other inter- stores transfers to the system (ERP)
• Confirm that Banking and DSA (Daily Sales Analysis) is carried out by Store Manager
• Managing weekly petty cash and float.
• Assist in the computation of monthly GP report.
• Collaborate with Finance Department and initiate timely preparation of Management report (such as P n L report).
• Supervise stock movement from receipts to its utilization and ensure accuracy and completeness.
• Participate in the monthly stock take exercise.
• Follow up with external vendors and government agencies on matters affecting the stores.

Operations Reporting:

• Ensure daily Stock receiving, Stock control and update of all stock record
• Daily Stock Variance Report and weekly stock report – documentation and update
• Weekly ordering and stock requisition
• Update all entry on the Company ERP system. Ensure correctness and accuracy of data entry into the system

General Store Administration:

• Collating Recruitment documentation, leave request etc and send to HR for verification
• Maintaining Store Notice Board I.e. important contact details such as store hospital, staff meal roaster, Police contact, Deloitte Tip-Off are on the board
• Waste collection bills submitted in the stores
• Hand over of the cheques to vendors as cheques are sometimes left in the store undelivered to Vendors
• Routinely check the register of the Security guards and their appearances
• Follow ups with Restaurant Manager/Store Manager on all regulatory and non-compliance issues  (internal and external) to ensure resolutions based on action plan
• Any other related Admin and/or clerical duties that may be assigned from time to time

Key Performance Indicators

• Achieve daily stock movement, P n L report as planned
• Turnaround time to posting Transactions on SAP
• Weekly ordering and stock forecasting
• Achieve timeline for administrative functions
• Timeliness and Accuracy of periodic report

Requirements
Educational Requirements:

• A minimum of a Bachelor’s degree in Accounting, Finance or its equivalent.
• Experience in Food and beverage service is an added advantage

Professional Requirements:

• Membership of the Hospitality Professional Certification – HORECAB, or any other relevant hospitality certification will be an added advantage

Experience Requirements:

• Minimum of 2 years’ experience in similar role

Knowledge Requirements:

• Strong knowledge of Inventory Management in Food and beverage service company
• Knowledge of business and management principles involved in s resource allocation.
• Strong proficiency in MS i.e. use of Excel, Power Point and Word etc
• Timeliness in updating stock records and other documentation in store
• Timeliness in accuracy of invoice entry, GP and P n L Report
• Responsiveness of internal and external clients request

Decision Expectations

• Ensure best customer services – effectively coordinating the activities between the back and front house in delivering superior quality or customer service
• Manage inventory, ERP and documentations such as invoices in stores
• Manage operational periodic reporting such as GP, daily stock movement, P n L reports etc.
• Manage budget and keep cost under control

Working Conditions:

• You are to work as full – time employee. Official hours of work will be determined by the dynamics of the business.

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Requisition ID: 1948

Job Purpose

• The Job Holder manages all social media customer interactions to ensure prompt, accurate, and professional responses to enquiries, requests, and complaints.
• This includes working closely with social media agencies to guarantee resolution within agreed SLAs, coordinating with internal stakeholders to follow up on unresolved cases, and maintaining a consistent brand voice across all digital platforms.

Core Responsibilities and Key Result Areas
Social Media Operations:

• Monitor and ensure timely response to customer enquiries, requests, and complaints across the company’s social media channels.
• Ensure all queries are acknowledged and resolved within the defined SLA.
• Maintain a case-tracking system to monitor query progress and resolution.
• Escalate issues to relevant departments and follow up until resolution is confirmed.
• Serve as the main liaison between the organization and social media agencies, ensuring seamless communication and task execution.
• Track and review social media agency performance against SLAs.
• Maintain and update response guideline to ensure brand tone and messaging consistency.
• Provide daily, weekly, and monthly reports on social media interactions, resolution rates, and sentiment analysis.
• Monitor brand mentions, trends, and customer sentiment across digital platforms and escalate potential crises.

 Regulatory & Compliance:

• Ensure compliance with company policies, confidentiality guidelines, and data privacy regulations in all customer interactions.
• Ensure all public communications align with brand guidelines and regulatory requirements.

Key Performance Indicators

• Average response time to customer enquiries
• Resolution rate within SLA
• Customer satisfaction score for social media interactions
• Net Promoters Score for social media interactions
• Agency SLA compliance rate
• Sentiment improvement over time
• Number of escalated cases resolved within target timelines

Requirements
Educational Requirements:

• A minimum of a university degree in Communication, Marketing, Public Relations, or a related field.

Professional Requirements:

• Possession of relevant certifications in Digital Marketing, Social Media Management, or Customer Experience is an advantage.

Experience Requirements:

• Minimum of 3 years’ experience in social media community management, customer service, or a related role.

Knowledge Requirements:

• Strong understanding of social media platforms, tools, and customer interaction best practices.
• Experience managing agencies, setting performance expectations, and enforcing SLAs.
• Ability to track and analyze customer interaction metrics for continuous improvement.
• Knowledge of social media monitoring tools, escalation processes, and crisis management.

Decision Expectations

• Decide on escalation and resolution strategies for complex customer issues.
• Approve tone, style, and content of responses to ensure alignment with brand standards.
• Prioritize customer queries for timely and efficient resolution.

Working Conditions:

• Typically works 40 hours per week, Monday to Friday, with flexibility to monitor and respond to social media activity outside business hours, including weekends and holidays, as needed.