Jobs at Khenpro Global Services

Job Summary

• The Facility Officer will be responsible for the maintenance, safety, and efficient functioning of all facilities across the QSR/Retail outlets and head office.
• The role ensures that outlets remain operational, well-maintained, and compliant with health, safety, and regulatory standards, supporting seamless restaurant/retail operations and a great customer experience.

Key Responsibilities

• Maintenance & Repairs: Monitor and coordinate repairs of equipment, utilities, and building systems (e.g., HVAC, plumbing, electrical, generators, cold storage, and kitchen equipment).
• Outlet Support: Ensure all outlets are fully functional by addressing facility-related issues promptly to minimize downtime.
• Preventive Maintenance: Develop and implement preventive maintenance schedules for equipment and facilities.
• Vendor Management: Liaise with external contractors, service providers, and technicians for timely and cost-effective service delivery.
• Health & Safety Compliance: Ensure outlets comply with safety, fire, and hygiene standards as required by regulatory authorities.
• Asset Management: Maintain accurate records of facility assets, repairs, warranties, and service history.
• Utilities Monitoring: Track utility usage (electricity, water, fuel, etc.) and implement cost-saving measures.
• New Outlets Setup: Support facility setup and fit-out for new outlets, ensuring readiness before opening.
• Reporting: Prepare regular reports on facility status, maintenance activities, and associated costs.

Key Requirements

• Bachelor’s Degree or HND in Facility Management, Engineering, Estate Management, or related fields.
• 2–4 years’ experience in facility management, preferably in QSR, retail, or hospitality.
• Strong knowledge of building systems (electrical, mechanical, plumbing) and kitchen/retail equipment.
• Familiarity with health, safety, and regulatory standards.
• Experience managing vendors and service providers.
• Good problem-solving and organizational skills.
• Ability to work under pressure and respond quickly to emergencies.

Competencies:

• Technical knowledge of facilities and equipment.
• Strong coordination and multitasking ability.
• Attention to detail and accountability.
• Excellent communication and negotiation skills.
• Proactive and solution-oriented mindset.

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Job Summary

• The Financial Auditor will be responsible for conducting regular financialaudits across outlets and the head office to ensure accuracy, compliance, and accountability.
• This role is crucial in safeguarding company assets, ensuring transparent financial reporting, and promoting efficiency in the QSR/Retail business environment.

Key Responsibilities

• Financial Audits: Conduct periodic audits of sales records, cash handling, bank reconciliations, inventory, and expense transactions across outlets.
• Compliance Monitoring: Ensure compliance with financial policies, internal controls, and regulatory requirements.
• Revenue Assurance: Verify daily POS sales reports against cash deposits, bank statements, and accounting records.
• Inventory & Cost Control: Audit stock records, usage reports, wastage, and supplier invoices to detect variances or fraud.
• Outlet Reviews: Carry out spot checks at outlets to review financial and operational practices.
• Risk Assessment: Identify financial risks, leakages, or fraud indicators and recommend corrective measures.
• Internal Controls: Evaluate and strengthen internal control systems for cash, procurement, and expense management.
• Reporting: Prepare clear audit reports highlighting findings, risks, and recommendations for management.
• Collaboration: Work with finance, operations, and supply chain teams to implement audit recommendations.
• Continuous Improvement: Suggest process enhancements to improve efficiency, cost savings, and financial transparency.

Key Requirements

• Bachelor’s Degree in Accounting, Finance, or related field.
• Professional certification (ICAN, ACCA, CPA, or equivalent) preferred.
• 5–7years’ experience in audit or financial control, preferably in QSR, retail, FMCG, or hospitality.
• Strong knowledge of accounting principles, auditing standards, and regulatory compliance.
• Familiarity with POS systems, ERP, or retail management software.
• Excellent analytical, investigative, and problem-solving skills.
• High level of integrity and attention to detail.
• Strong communication and report-writing skills.
• Willingness to travel across outlets for audit assignments.

Competencies:

• Strong financial and operational audit skills.
• Ability to detect irregularities and recommend corrective actions.
• Sound judgment and independence in audit activities.
• Ability to work under pressure and meet deadlines.
• Proactive and detail-oriented mindset.

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Job Summary

• The I.T Executive will be responsible for the smooth operation of technology systems across multiple outlets within the Quick Service Restaurant (QSR) / Retail chain.
• This includes managing POS systems, digital ordering platforms, networks, hardware, and software, while ensuring minimal downtime and maximum efficiency to support sales and customer service.
• The role also involves supporting staff with IT-related issues, monitoring data security, and helping drive digital transformation within the business.

Key Responsibilities

• POS & Outlet Support: Maintain, troubleshoot, and update Point-of-Sale (POS) systems, kitchen display units, and related retail technologies across all outlets.
• Network & Connectivity: Ensure stable internet and intranet connectivity for branches, enabling seamless ordering, payment, and reporting functions.
• Systems Administration: Manage user accounts, emails, and access rights for outlet and head office staff.
• Hardware & Software Maintenance: Install, configure, and support desktops, tablets, printers, scanners, and software applications.
• Digital Platforms: Support integration and performance of online ordering systems, delivery apps, and loyalty programs.
• Data & Reporting: Ensure timely data backup, POS sales synchronization, and accurate reporting to head office.
• Cybersecurity: Implement and monitor security measures to protect customer data, payment systems, and company assets.
• Asset Management: Maintain an up-to-date IT asset inventory for outlets and the head office.
• Vendor Coordination: Liaise with IT vendors, service providers, and third-party software partners for repairs, upgrades, and technical support.
• Technology Projects: Support rollout of new outlets, including IT setup, POS deployment, and training of staff on systems use.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–5years’ experience in IT support, preferably in QSR, retail, or FMCG environments.
• Strong knowledge of POS systems, retail software, and payment integration.
• Understanding of networking, data synchronization, and system uptime monitoring.
• Familiarity with ERP/CRM solutions for retail operations is a plus.
• Experience in supporting digital ordering platforms (mobile apps, delivery aggregators, kiosks) is an advantage.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and respond quickly to downtime or technical escalations.
• Willingness to go to outlets for on-site IT support.

Competencies:

• Strong technical troubleshooting skills with hands-on approach.
• Service-oriented mindset to support frontline retail/QSR staff.
• Ability to manage multiple outlets’ IT needs simultaneously.
• Adaptability to fast-paced retail/QSR operations.
• Attention to detail and data accuracy.