Information Technology Executive (I.T Executive) at Khenpro Global Services

Job Summary

• The I.T Executive will be responsible for the smooth operation of technology systems across multiple outlets within the Quick Service Restaurant (QSR) / Retail chain.
• This includes managing POS systems, digital ordering platforms, networks, hardware, and software, while ensuring minimal downtime and maximum efficiency to support sales and customer service.
• The role also involves supporting staff with IT-related issues, monitoring data security, and helping drive digital transformation within the business.

Key Responsibilities

• POS & Outlet Support: Maintain, troubleshoot, and update Point-of-Sale (POS) systems, kitchen display units, and related retail technologies across all outlets.
• Network & Connectivity: Ensure stable internet and intranet connectivity for branches, enabling seamless ordering, payment, and reporting functions.
• Systems Administration: Manage user accounts, emails, and access rights for outlet and head office staff.
• Hardware & Software Maintenance: Install, configure, and support desktops, tablets, printers, scanners, and software applications.
• Digital Platforms: Support integration and performance of online ordering systems, delivery apps, and loyalty programs.
• Data & Reporting: Ensure timely data backup, POS sales synchronization, and accurate reporting to head office.
• Cybersecurity: Implement and monitor security measures to protect customer data, payment systems, and company assets.
• Asset Management: Maintain an up-to-date IT asset inventory for outlets and the head office.
• Vendor Coordination: Liaise with IT vendors, service providers, and third-party software partners for repairs, upgrades, and technical support.
• Technology Projects: Support rollout of new outlets, including IT setup, POS deployment, and training of staff on systems use.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–5years’ experience in IT support, preferably in QSR, retail, or FMCG environments.
• Strong knowledge of POS systems, retail software, and payment integration.
• Understanding of networking, data synchronization, and system uptime monitoring.
• Familiarity with ERP/CRM solutions for retail operations is a plus.
• Experience in supporting digital ordering platforms (mobile apps, delivery aggregators, kiosks) is an advantage.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and respond quickly to downtime or technical escalations.
• Willingness to go to outlets for on-site IT support.

Competencies:

• Strong technical troubleshooting skills with hands-on approach.
• Service-oriented mindset to support frontline retail/QSR staff.
• Ability to manage multiple outlets’ IT needs simultaneously.
• Adaptability to fast-paced retail/QSR operations.
• Attention to detail and data accuracy.