Job Vacancies at IO Furniture Limited

Task Complexities

• Produce production / technical / workshop drawings following specifications and calculations
• Prepare cutting list and accessories list for production and installation
• Interpretation of AutoCAD drawings
• Prepare rough sketches and detailed work with the use of AutoCAD.
• Perform calculations for materials and furniture accessories.
• Liaise with architects and technical officers
• Prepare, review and redraft alongside the technical and interior design team.
• Ensure final designs are compliant with clients’ specifications and requirements
• Identify and communicate potential design problems to team members.

Education & Experience

• OND / HND in Building Technology or Architecture.
• 2 - 5 years previous work experience as a draftsman.
• Previous work experience in a furniture manufacturing company is an added advantage.

Key Job Attributes:
Generic:

• Clear written and oral communication skills.
• Strong analytic skills.
• Problem solving and innovative skills.
• Excellent interpersonal skills.
• Proactive and Result - Oriented.
• Attention to details.
• Ability to work with minimal supervision.
• Ability to multitask.

Technical:

• Excellent with production of technical drawings and interpreting same.
• Proficiency in the use of AutoCAD.
• Proficiency in the use of Microsoft Excel.

Core Working Relationships:

• Customer Service / Sales Team.
• Interior Design Team.
• Technical Team.
• Logistics/Procurement Team.
• Production Team.
• Installers, Upholsterers & Sprayers.

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Key Summary of the Job
The Human Resource Generalist shall be responsible for the execution of the following key human resource administrative and strategic functions:

• Compensation and Benefits management.
• Recruitment
• HR Reporting/Records Management
• Leave Administration
• Disciplinary & Consequence Management
• Performance Management
• Training & Development
• HR Communications
• Employee Engagement/ Staff Welfare

Core Working Relationships / Interfaces:

• Customer Service Team
• Design & Technical Team
• Production Team
• Logistics/Procurement Team
• Accounts/Finance Team
• Management Team
• Government Officials
• Private & Public Institutions
• External Consultants
• Utilities and Service Providers
• Training and Development Outfits

Task Complexities:
Compensation and Benefits Management:

• Computation of staff salaries, overtime, loans, salary advance, arrears/bonus, penalties and other deductions.
• Prompt posting of final payroll inputs on the payroll software and final communication to Accounts department.
• Follow up on all employee benefits, i.e, pension contribution, group life insurance, health, etc.
• Processing all staff allowances promptly upon approval by Head, HR/Admin

Recruitment:

• Posting of job ads on recruitment portals, shortlisting, conducting assessment tests and Interviews for candidates.
• Prepare and communicate offer letters to successful candidates.
• Ensure IT accesses/email creation and procurement of work tools/Identity cards for new intakes through the IT/Admin unit.
• Co-ordinate staff on-boarding.
• Contacting applicants’ references and conducting background checks on new staff.
• Confirmation of new intakes upon successful completion of probation>

HR Reporting / Records Management:

• Attendance/Absenteeism Administration-Daily monitoring of staff attendance in the office, factory and on sites.
• Maintenance of personnel files, records and database on the ERP software and maintain an efficient documentation and filing system.
• Attrition Management.
• Prepare and file HR reports, letters, contracts, memorandum of understanding, etc.
• Updating and managing all HR trackers/databases with information such as new hires, terminations, sick leave, warnings, vacation and days off, daily attendance, annual leave, etc.
• Prepare, manage and execute HR policies, procedure, strategy and processes

Leave Administration:

• Administration of staff leave requests.
• Communication of approval or disapproval of leave requests.
• Tracking and monitoring of leave days

Disciplinary & Consequence Management:

• Conduct necessary investigations where disciplinary issues have been flagged against an erring staff.
• Attend disciplinary panels and take reports/minutes of such meetings.
• Draft and issue queries, warning letters, job abandonment, suspension letters and termination letters, in applicable cases

Performance Management:

• Conduct periodic performance evaluation/appraisals.
• Prepare and communicate performance improvement plans.
• Prepare performance evaluation reports

Training & Development:

• Develop an annual training calendar/programme for staff.
• Identify training needs of staff as indicated the performance evaluation forms.
• Organize periodic in-house and external trainings for staff.
• Prepare and document reports of training conducted

HR Communications:

• Organize meetings/trainings with staff and teams as required.
• Communicate general information within the company as appropriate and authorized by management on the appropriate communication channels.
• Preparation of reports.

Employee Engagement / Welfare:

• Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Conduct periodic surveys to measure employee satisfaction and employee engagement.
• Attend to staff welfare (allowances, feeding and birthdays).
• Closely monitoring medicals/health issues.
• Support the implementation of company safety and health programs

Education and Experience

• Minimum of a Bachelor's Degree in any related field.
• 4 - 5 years previous experience as a Human Resource Generalist

Required Skills:

• Excellent oral, written and listening communication skills.
• Outstanding interpersonal relationship.
• Excellent organizational skills, proactivity, creativity and attention to details.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• General knowledge of various employment laws and practices.
• Experience in the administration of benefits and compensationprograms and other Human Resources recognition and engagement programs and processes.
• Display confidentiality on sensitive and personal information.
• Customer service orientation.
• People oriented and results driven.
• Excellent computer skills (word, excel, powerpoint).

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Key Summary of the Job

• Produce detailed working/production drawings and specifications
• Prepare cutting list and accessories list for production and installation
• Analyze furniture pieces to ascertain production requirements
• Co-ordinate project planning and material breakdown
• Visit projects and clients’ sites to take accurate dimensions
• Plan, schedule and monitor installation progress

Core Working Relationships

• Customer Service/Sales Team
• Interior Design Team
• Logistics/Procurement Team
• Production Team
• Installers, Upholsterers & Sprayers

Task Complexities

• Prepare cutting list and accessories list for production and installation
• Perform the analysis of furniture pieces to ascertain production requirements
• Co-ordinate project planning and material breakdown
• Make material requisition and ensure adequacy of materials for production
• Visit projects and clients’ sites to take accurate dimensions
• Engage with other departments within the company to ensure that customer requirements are met
• Engage with the production team all through the process of manufacturing and installation of furniture and fittings.
• Evaluate and resolve issues relating to materials requisition for projects and retail orders
• Engage in material evaluation and planning with the procurement department
• Materials and tools analysis for projects execution and installation
• Plan, schedule and monitor installation progress
• Evaluate and plan rectification of all snags and errors
• Ensure work is performed as planned and to specification by adhering with the company quality assurance manual

Education & Experience

• A Degree in Architecture or Engineering.
• 4-5 years relevant work experience in a furniture manufacturing company.

Key Job Attributes
Generic:

• Clear written and oral communication skills
• Strong analytic skills
• Problem solving and innovative skills
• Excellent interpersonal skills
• Proactive and Result – Oriented
• Attention to details
• Ability to work with minimal supervision

Technical:

• Excellent Project management skills
• Proficiency in the use of AutoCAD
• Proficiency in Excel
• Ability to multitask

go to method of application »

Key summary of the job

• Ensure excellent end to end customer relationship management over all communication channels. Emails, phone calls, chats and walk in visits

Task Complexities

• Rigorously drive sales target for the customer service team by attending to all enquiries from emails, Whatsapp, social media, showroom walk-in and referrals.
• Obtain and articulate clients’ brief and assist them in identifying the solution they require for their orders.
• Preparing all required documentation for clients’ requests from quotation to order confirmation.
• Attending to customers that visit the showroom and ensure excellent customer experience on every transaction.
• Scheduling and attending site meetings to monitor progress of ongoing clients’ projects and act as point of contact for clients on all communication during execution process.
• Handling all clients’ enquiries, queries and providing support on all clients’ orders
• Collaborate with Design and Technical department to meet Clients’ requirements/expectations on all orders.
• Ensuring that the production, delivery, and installation of clients’ orders are as agreed and within stipulated timelines.
• Accurately document all communication with the client to ensure seamless service delivery and follow through.
• Ensure that clients are provided with weekly updates on their order.
• Schedule pre-installation and post-installation meetings with the installation supervisor and project managers.
• Plan and supervise product delivery and installation, including performance of work, and obtain a signed completion certificate after a walkthrough using a detailed order checklist.
• Ensure before and after photos of clients’ orders where applicable.
• Provide timely and formal written communication throughout clients’ order execution period and disseminate all critical information to clients and the internal team.
• Maintain detailed documentation of all correspondence and clients’ requests and revision.
• Preparation of reports including sales figures, priority lists, pipeline orders and other relevant reports to the department and for the business.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and ensure retention.
• Develop and maintain a database of new and prospective clients which is regularly updated.

Qualification and Experience

• Minimum of B.Sc in a Social Science field
• Minimum of 3 years experience in client facing customer service roles.

Key Job Attributes:
Generic:

• The ability to Multitask
• The ability to work with a team
• Ability to work independently
• Ability to be proactive and deliver results
• Integrity/Discipline
• Excellent interpersonal skills
• Attention to details
• Possess analytic and problem-solving skills
• Proficiency in the Microsoft package

Technical:

• Excellent communication skills and evidence of building strong relationships
• Able to develop strong value propositions consistent with Customer needs
• Sound knowledge of the company’s product and services

Job Knowledge:

• Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services.

Core working relationships:

• Design and Technical team
• Logistics/Procurement team
• Finance team.