Latest Jobs at Hyatt

About the role

• The Director of Rooms is responsible for overseeing the overall operations of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, Recreation/SPA and related areas. This leader ensures that all departments deliver exceptional guest experiences consistent with Hyatt’s brand standards, while achieving financial goals, operational efficiency, and colleague development objectives.

Key Responsibilities

Guest Service Management

• Ensure all guests receive a warm welcome and excellent service throughout their stay.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain high standards of hospitality in line with Hyatt brand expectations.

Front Office Operations

• Supervise daily front desk activities including check-in, check-out, reservations, and concierge services.
• Ensure accurate room allocation and availability management.
• Monitor and maintain cleanliness and organization of the front office area.

Staff Supervision & Training

• Recruit, train, and supervise front office staff.
• Prepare duty rosters and manage staff scheduling.
• Conduct performance evaluations and provide coaching for improvement.

Revenue & Financial Management

• Maximize room occupancy and revenue through effective pricing and upselling strategies.
• Monitor daily financial transactions, billing, and cash handling procedures.
• Prepare reports on occupancy, revenue, and forecasts.

Communication & Coordination

• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Ensure effective communication between shifts and departments.

Compliance & Standards

• Ensure adherence to hotel policies, safety standards, and legal requirements.
• Maintain guest confidentiality and data protection standards.

Qualifications

• Minimum of 5–7 years of progressive experience in Rooms Division management within a luxury or upscale hotel environment.
• Previous experience in a multinational hotel group, preferably Hyatt, is an advantage.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated expertise in guest service management and operational excellence.
• Proficiency in PMS systems (Opera), Microsoft Office, and hotel management tools.
• Financial acumen with experience in budgeting, forecasting, and P&L analysis.
• Ability to manage multiple departments and lead diverse teams in a dynamic environment.

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About the role

• The Security Manager oversee all hotel safety, security, fire-life safety and loss-prevention operations in compliance with Hyatt standards and Nigerian regulations (NSCDC, Fire Service, Labour Act). Ensure the protection of guests, staff and assets while maintaining high guest-service standards.

Main Duty

Security Operations

• Manage 24/7 security operations: patrols, CCTV monitoring, access control, key control.
• Protect hotel assets, manage investigations, maintain incident reports and evidence.

Emergency & Fire-Life Safety

• Lead emergency response, evacuation drills and crisis management.
• Ensure fire systems are maintained; coordinate inspections with Lagos State/Federal Fire Service.

Compliance (Nigeria-specific)

• Verify all contract security guards/companies are NSCDC licensed.
• Maintain fire safety logs and compliance with Fire Service Act.
• Ensure staff rostering and working hours comply with the Nigeria Labour Act.

Leadership & Training

• Recruit, train and supervise security officers and contract guards.
• Run regular security and fire-safety training for all hotel departments.

Guest Service & Events

• Provide visible, professional security presence.
• Coordinate security for VIPs, weddings, conferences and high-profile events.

6. Reporting

• Submit monthly security reports and quarterly risk assessments to hotel leadership.
• Maintain complete records: CCTV logs, key-control logs, drill logs, incident files.

Qualifications

• Minimum of 5–8 years of experience in security operations, preferably in hospitality or a similar environment.
• Previous managerial experience required.
• Strong knowledge of security systems, emergency procedures, and risk management.
• Certification in security management, fire safety, or first aid is an advantage.
• Good communication and leadership skills.
• Ability to remain calm under pressure and handle emergencies effectively
• Knowledge of local laws and regulations related to safety and security

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About the role

The Front Office Manager is responsible for overseeing all front desk operations, ensuring exceptional guest service, and maintaining efficient front office procedures in line with Hyatt Regency standards. This role ensures a seamless guest experience from arrival to departure while maximizing room revenue and occupancy.

Key Responsibilities

Guest Service Management

• Ensure all guests receive a warm welcome and excellent service throughout their stay.
• Handle guest complaints and resolve issues promptly and professionally.
• Maintain high standards of hospitality in line with Hyatt brand expectations.

Front Office Operations

• Supervise daily front desk activities including check-in, check-out, reservations, and concierge services.
• Ensure accurate room allocation and availability management.
• Monitor and maintain cleanliness and organization of the front office area.

Staff Supervision & Training

• Recruit, train, and supervise front office staff.
• Prepare duty rosters and manage staff scheduling.
• Conduct performance evaluations and provide coaching for improvement.

Revenue & Financial Management

• Maximize room occupancy and revenue through effective pricing and upselling strategies.
• Monitor daily financial transactions, billing, and cash handling procedures.
• Prepare reports on occupancy, revenue, and forecasts.

Communication & Coordination

• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Ensure effective communication between shifts and departments.

Compliance & Standards

• Ensure adherence to hotel policies, safety standards, and legal requirements.
• Maintain guest confidentiality and data protection standards.

Qualifications

• Previous experience as a Front Office Manager or similar position.
• Pre-Opening experience is an advantage.
• Minimum of 5 years of experience in front office within the hotel industry.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in hotel management software (PMS systems like Opera).
• Ability to work flexible hours, including weekends and holidays.