Jobs at Whoosh NG

Job Summary

• As a Customer Support Specialist, you’ll be the voice of Whoosh, supporting customers across multiple channels, resolving issues efficiently, and ensuring a seamless experience at every touchpoint.

Key Responsibilities

• Respond promptly to customer inquiries via chat, email, and phone
• Resolve deliveryissues, delivery delays, refunds, and app-related enquires
• Maintain a high level of empathy, professionalism, and accuracy
• Collaborate with operations and fullfillment team to resolve escalations
• Document interactions clearly in CRM systems
• Identify recurring issues and suggest process improvements
• Meet or exceed response time and customer satisfaction KPIs

Requirements

• Previous experience in customer support or call center roles is required.
• Ability to multitask in a fast-paced environment
• Problem-solving mindset with strong attention to detail
• Comfortable using CRM tools, chat systems, and mobile apps.

What We Offer

• Competitive salary and performance-based incentives
• Fast-growing, innovative work environment
• Training and career growth opportunities
• Supportive and collaborative team culture.

go to method of application »

Job Description

• The Key Accounts Officer will be responsible for managing and growing relationships with Whoosh’s key merchant and corporate partners.
• This role focuses on account performance, retention, revenue growth, and ensuring a smooth end-to-end experience for strategic accounts.

Key Responsibilities

• Manage assigned key merchant and corporate accounts
• Build strong, long-term relationships with partners
• Serve as the primary point of contact for key accounts
• Monitor account performance, order volumes, and service quality
• Identify upselling and cross-selling opportunities
• Resolve account-related issues and escalations promptly
• Collaborate with operations, finance, and customer support teams
• Prepare regular account reports and performance reviews
• Support onboarding of new key merchants and partners.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field
• 1–3 years experience in key accounts, sales, or account management
• Strong negotiation and relationship management skills
• Excellent communication and presentation skills
• Data-driven mindset with basic reporting and analysis skills
• Ability to work in a fast-paced, target-driven environment
• Proficiency in Microsoft Office / Google Workspace
• Experience in e-commerce, logistics, or FMCG is an advantage.

What We Offer

• Career growth opportunities in a fast-growing company
• Dynamic and collaborative work environment
• Learning and development support.