Customer Support Specialist at Whoosh Logistics Nigeria

Job Summary

• As a Customer Support Specialist, you’ll be the voice of Whoosh, supporting customers across multiple channels, resolving issues efficiently, and ensuring a seamless experience at every touchpoint.

Key Responsibilities

• Respond promptly to customer inquiries via chat, email, and phone
• Resolve deliveryissues, delivery delays, refunds, and app-related enquires
• Maintain a high level of empathy, professionalism, and accuracy
• Collaborate with operations and fullfillment team to resolve escalations
• Document interactions clearly in CRM systems
• Identify recurring issues and suggest process improvements
• Meet or exceed response time and customer satisfaction KPIs

Requirements

• Previous experience in customer support or call center roles is required.
• Ability to multitask in a fast-paced environment
• Problem-solving mindset with strong attention to detail
• Comfortable using CRM tools, chat systems, and mobile apps.

What We Offer

• Competitive salary and performance-based incentives
• Fast-growing, innovative work environment
• Training and career growth opportunities
• Supportive and collaborative team culture.