Jobs at Amani Advisory

Job Summary

• The Customer Success Officer will be responsible for delivering an exceptional end-to-end customer experience across all touchpoints - from inquiry and order processing to post-purchase follow-up.
• The ideal candidate will be a proactive problem-solver, passionate about luxury lifestyle, customer satisfaction, and high-end service standards.

Key Responsibilities

• Serve as the primary point of contact for customers via phone, email, live chat, and social media.
• Manage and resolve customer inquiries, issues, and complaints promptly and professionally.
• Track customer orders, coordinate with logistics, and ensure timely delivery of products.
• Provide product knowledge and recommendations to customers based on their preferences and needs.
• Maintain a strong understanding of the brand, product lines, promotions, and policies.
• Gather and analyze customer feedback to suggest improvements in service and product offerings.
• Maintain accurate customer records and interactions in the CRM system.
• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
• Collaborate with sales, marketing, and logistics teams to ensure a seamless customer journey.
• Assist in managing VIP clients, gift orders, and special requests with a white-glove approach.
• Monitor online reviews and manage customer satisfaction metrics.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2+ years of experience in customer success, customer service, or client relationship management — preferably in a luxury or lifestyle brand.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-first mindset.
• Tech-savvy with experience using CRM platforms and customer service tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of professionalism, empathy, and attention to detail.
• Passion for luxury products, home décor, and fragrance is a plus.

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Summary

• In this role, you will support our Creative Director and coordinate cross-functional activities.
• This role is crucial to ensuring smooth daily operations, creative task management, and effective communication between internal teams and external clients.
• You will also be responsible for creating high-quality content that reflects our fashion brand’s vision—especially as it relates to children’s fashion—across social media and digital platforms.

Key Responsibilities

• Manage the Creative Director’s schedule, appointments, travel, and communications.
• Serve as the first point of contact for VIP customers (especially parents), handle queries, and coordinate fittings/feedback.
• Assist in organizing production timelines, sample reviews, fittings (especially for children), and follow-up on deadlines.
• Handle phone calls, emails, and social media messages professionally and promptly.
• Maintain client records, style archives, production logs and, ensure proper filing.
• Coordinate pickups and deliveries, especially delicate or time-sensitive children’s outfits.
• Support in mood board preparation, photoshoots (especially with children), event planning, and sample tagging.
• Create a child-friendly environment during fittings, shoots, and showroom visits.
• Run errands such as material sourcing, item pickups, or vendor follow-ups.
• Create engaging content (photos, videos, reels, stories, captions) for Instagram, TikTok, and other platforms to promote new collections, behind-the-scenes processes, and special events.
• Assist with planning and coordinating photoshoots, including styling, shot lists, and post-production follow-ups.
• Generate creative ideas for campaigns in collaboration with the Creative Director and design team.
• Edit and publish content using basic tools or mobile apps to ensure brand-aligned aesthetics.
• Track social media trends and suggest relevant, timely content to boost engagement and reach.
• Maintain a consistent and vibrant digital presence for the brand, especially focusing on storytelling and showcasing the brand’s child-centric appeal.

Requirements

• OND / HND / B.Sc Degree in Business Admin, Fashion, Communications, or related fields.
• 1 - 3 years experience in a personal assistant, admin, or customer-facing role (fashion or child-centered environments preferred).
• Excellent organizational, communication, and multitasking skills.
• Proficient in Microsoft Office and basic project management tools.
• Comfortable around children and able to relate to parents respectfully and professionally.
• Flexible, reliable, and willing to adapt to a fast-paced creative work environment.
• A passion for fashion (especially children’s wear) is a strong advantage.

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About the Role

• Our client is seeking a smart, creative, and sales-minded Marketing & Social Media Executive who understands how to use social platforms to drive visibility, tell compelling stories, and close sales.
• This is not just a content creation role — it’s about creating impactful video content, running ad campaigns, and converting followers into paying clients.
• You must know how TikTok, Instagram, and X (formerly Twitter) work and be confident using them as a sales engine, not just for likes or views.

Key Responsibilities

• Create, post, and manage engaging video content (especially BTS during fittings, styling, events, etc.)
• Plan and execute a content calendar across TikTok, Instagram & X
• Use short-form video tools (CapCut, InShot, VN, Canva, etc.) to edit content professionally
• Run and optimize paid ads on TikTok and Instagram to meet reach and sales goals
• Build and manage a social media sales channel (DMs, WhatsApp links, shop features) to convert engagement into purchases
• Collaborate with the sales and production team to meet monthly sales targets
• Monitor performance using analytics and report on growth, engagement, and conversions

Requirements

• Interested candidates should possess an HND / Bachelor's Degree with 2-3 years work experience.
• Experience managing fashion or lifestyle pages on TikTok, Instagram, and/or X
• Confident with mobile video editing tools and content design apps (CapCut, Canva, VN)
• Strong understanding of social media algorithms and trends
• Ability to create viral, trend-aligned content that also sells
• Comfortable with DM-based selling, follow-ups, and online sales funnels
• Basic experience with ad creation and audience targeting on Meta/TikTok Ads
• Excellent communication and organizational skills
• Must be results-driven with a clear goal mindset.

Bonus Points If You Have:

• Sold via TikTok Shop or Instagram
• Experience in fashion content creation
• Handled influencer collaborations or giveaways
• Performance Will Be Measured By:
• Growth in engagement and followers
• Leads and purchases from social channels
• Content reach and video performance
• Monthly revenue contribution from social media.