Latest Jobs at ORIKI Group

Job Brief

• We are sourcing a driven, innovative, passionate and client-oriented On-ground Customer Service Supervisor.
• The On-ground CSR Supervisor will work closely with the Head of Operations & HR to train and manage the daily operations of the CSR team to an internationally acceptable standard.
• The On-ground CSR Supervisor is responsible for setting performance goals for the team, training and coaching the team to ensure the team deliver high-quality customer service and every client have an experience. Analysis of data and customer feedback will be a key area to focus on for consistent improvement.

Requirements:

• BA or BSc in Business Administration, Marketing or a related discipline
• Relevant professional Customer Service qualification or certification is essential for this role.
• Must possess a minimum of 5 years’ work experience in customer relations and services
• Demonstrated experience and understanding of CRM tools and metrics
• Relevant experience with managing and resolving complex customer issues and escalations
• Strong networking and interpersonal skills.
• Ability to work on own initiative, prioritize work, handle pressure and take day-to-day decisions on the running of the organization
• Excellent analytical and interpretive ability
• Ability to remain calm under pressure
• Proficient in Microsoft tools, google suites & Canva
• Excellent organizational and multitasking abilities
• Experience with training customer service representative
• Ability to handle stressful situations.
• Patient and understanding.
• Detail Oriented and Efficient
• Ability to bring a strong vision of development, continuous
• improvement and growth for in control
• Tech Savvy, CRM tools and other software’s
• Strong commitment to inclusion and change client issues.
• Results oriented
• Client Experience oriented
• Ínnovative
• Proactive
• Íntegrity and highly confidential
• Commitment to and understanding of team work and collaborative working.
• Highly motivated self-starter.

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Job Brief

• We are sourcing a driven, innovative, creative and detail-oriented Content Creator & Story Writer to produce high-quality, captivating contents for the different facet of the ORÍKÌ Group.
• The Content Creator & Story Writer will work closely with the social media team to update existing material, generate exciting written ups, catchy contents and identify new ways to reach consumers.
• This position requires the ability to anticipate needs, be creative, think critically and offer solutions to problem with a very high level of professionalism and confidentiality.
• To fit this role, you must have previous remarkable track record of story writing, managing and creating engaging contents for various social media pages, have great time management skills, good understanding of the social media metrics and be able to act as a team player and without guidance.