Jobs at DET Consulting Limited

Job Summary

• We are seeking a customer-focused and proactive Customer Service Representative to manage customer interactions within a telecommunications environment.
• The ideal candidate will be responsible for handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction while maintaining professionalism at all times.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person channels.
• Handle customer complaints, troubleshoot issues, and provide timely resolutions.
• Provide accurate information about products, services, pricing, and promotions.
• Assist customers with service activation, subscriptions, and account-related issues.
• Escalate complex or unresolved issues to the appropriate departments.
• Maintain proper records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Support customer retention by delivering excellent service and building positive relationships.
• Stay updated on company products, policies, and telecom industry trends.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in any relevant field.
• 2 - 4 years' experience in customer service, preferably in the telecommunications industry.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict resolution abilities.
• Ability to work under pressure and manage multiple customer requests.
• Basic computer skills and familiarity with CRM systems is an added advantage.

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Job Summary

• We are seeking a highly organized and proactive HRM & Admin professional to oversee all human resource and administrative functions within the organization.
• The ideal candidate will be responsible for managing recruitment, employee relations, performance management, and general office administration while supporting the company’s operational efficiency and growth.

Key Responsibilities

• Manage end-to-end recruitment processes including sourcing, screening, interviewing, and onboarding.
• Develop, implement, and maintain HR policies and procedures in line with best practices.
• Handle employee relations, disciplinary matters, and conflict resolution.
• Maintain accurate employee records, documentation, and HR databases.
• Oversee performance management processes including appraisals and staff development.
• Coordinate payroll processes, leave management, and employee benefits administration.
• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Supervise administrative operations including office management, facilities, and logistics.
• Manage office supplies, vendors, and general administrative support services.
• Coordinate training, learning, and development initiatives for staff.
• Prepare HR and administrative reports for management decision-making.
• Support the Managing Director in executing strategic HR and operational initiatives.

Requirements

• Bachelor’s Degree in Human Resource Management, Business Administration, or a related field.
• 4–6 years of experience in HR and administrative roles.
• Strong knowledge of HR practices, labor laws, and administrative procedures.
• Excellent communication, leadership, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Proficiency in Microsoft Office tools and HR systems is an added advantage.