Customer Service Representative (Telecommunications) at DET Consulting Limited

Job Summary

• We are seeking a customer-focused and proactive Customer Service Representative to manage customer interactions within a telecommunications environment.
• The ideal candidate will be responsible for handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction while maintaining professionalism at all times.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person channels.
• Handle customer complaints, troubleshoot issues, and provide timely resolutions.
• Provide accurate information about products, services, pricing, and promotions.
• Assist customers with service activation, subscriptions, and account-related issues.
• Escalate complex or unresolved issues to the appropriate departments.
• Maintain proper records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Support customer retention by delivering excellent service and building positive relationships.
• Stay updated on company products, policies, and telecom industry trends.

Requirements

• Minimum of OND / HND / Bachelor’s Degree in any relevant field.
• 2 - 4 years' experience in customer service, preferably in the telecommunications industry.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict resolution abilities.
• Ability to work under pressure and manage multiple customer requests.
• Basic computer skills and familiarity with CRM systems is an added advantage.