Jobs at Mopheth Group

Job Overview

• We are seeking an experienced and customer-focused Customer Service Representative to join our retail team.
• The ideal candidate will have prior experience in a retail environment and will be responsible for ensuring customers have a positive shopping experience by providing prompt assistance, resolving issues, and maintaining excellent service standards.
• The role requires strong communication skills, patience, and professionalism in handling customer inquiries both in-person and over the phone.

Key Responsibilities

• Greet customers warmly and ensure they feel welcome.
• Attend to customer inquiries, complaints, and requests promptly and professionally.
• Provide accurate information on products, prices, and promotions.
• Handle returns, exchanges, and refunds in accordance with company policy.
• Maintain records of customer interactions and transactions.
• Communicate effectively with other departments (sales, cashier, store operations) to resolve issues.
• Ensure the customer service area is tidy, organized, and presentable at all times.
• Assist in upselling or cross-selling products when necessary.
• Monitor customer satisfaction and provide feedback to management.
• Support store operations as needed during peak hours.

Qualifications and Requirements

• Minimum of OND / HND / B.Sc Degree in any related field.
• Minimum of 1 - 3 years’ experience in a retail or supermarket customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office tools and POS systems.
• Friendly, patient, and approachable personality.
• Must be able to multitask and work under pressure.
• Must reside within or around Lekki / Victoria Island.

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Job Summary

• We are seeking a skilled and dependable Pharmacy Technician to support our pharmacy operations in Lekki (Ikate). The ideal candidate will assist the pharmacist in dispensing medications, managing inventory, and providing excellent customer service to ensure the smooth and efficient running of the pharmacy.
• The role requires accuracy, professionalism, and a solid understanding of pharmaceutical processes and ethics.

Key Responsibilities

• Assist the pharmacist in dispensing prescription and over-the-counter medications.
• Accurately package, label, and record medications dispensed.
• Maintain proper stock levels and assist in inventory management.
• Receive, check, and arrange pharmaceutical supplies on shelves.
• Ensure medications are stored properly according to standard regulations.
• Maintain a clean and organized work environment within the pharmacy.
• Provide friendly and professional assistance to customers and patients.
• Assist in monitoring expiry dates and removing outdated drugs.
• Support administrative duties such as documentation and record keeping.
• Adhere to pharmacy policies, ethical standards, and safety procedures.

Qualifications and Requirements

• National Diploma (ND) in Science Laboratory Technology, Pharmacy Technician Certification, or equivalent.
• Must possess a current license from the Pharmacists Council of Nigeria (PCN) as a Pharmacy Technician.
• 1–2 years of relevant experience in a community or retail pharmacy.
• Good knowledge of pharmaceutical products and dispensing procedures.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational ability.
• Must reside within or around Lekki/Ikate axis.