Locations: Ejigbo, Lawanson, Marina - Lagos, Awka, Anambra, Agbara, Remo (Babcock) - Ogun, and Rivers States
Job Objectives
- The Sales Associate is responsible for delivering excellent customer service, driving sales, and ensuring a positive in-store experience for customers.
- The role involves product knowledge, customer engagement, merchandising, and compliance with store policies to achieve sales targets and support overall store performance.
Key Responsibilities
Sales & Revenue Generation:
- Actively engage customers to understand their needs and recommend suitable products.
- Drive daily, weekly, and monthly sales targets assigned by management.
- Upsell and cross-sell products and accessories to maximize revenue.
- Ensure accurate pricing, promotions, and product information are communicated to customers.
Customer Service & Experience:
- Provide a warm, professional, and courteous customer experience at all times.
- Handle customer inquiries, complaints, and product issues promptly and professionally.
- Build long-term customer relationships to encourage repeat business.
- Ensure adherence to customer service standards and brand values.
Product Knowledge & Merchandising:
- Maintain strong knowledge of products, features, benefits, and usage.
- Stay updated on new arrivals, promotions, and competitor offerings.
- Ensure products are well-displayed, clean, and properly merchandised according to store standards.
- Participate in stock arrangement, shelf labeling, and visual merchandising activities.
Store Operations & Compliance:
- Process sales transactions accurately using POS systems.
- Ensure proper handling of cash, POS reconciliation, and documentation.
- Adhere to company policies on loss prevention, security, and stock control.
- Participate in stock counts, inventory checks, and discrepancy reporting.
Teamwork & Communication:
- Collaborate effectively with team members to achieve store goals.
- Attend daily briefings, training sessions, and performance reviews.
- Communicate customer feedback, product issues, and operational challenges to supervisors.
Health, Safety & Professional Conduct:
- Maintain a clean, safe, and organized store environment.
- Comply with health, safety, and security procedures.
- Uphold professionalism, punctuality, grooming standards, and ethical conduct at all times.
Key Performance Indicators (KPIs)
- Individual sales target achievement.
- Conversion rate and average transaction value.
- Customer satisfaction and feedback scores.
- Product knowledge assessment results.
- Stock accuracy and loss prevention compliance.
- Attendance, punctuality, and teamwork.
Qualifications, Knowledge & Experience
- Minimum of OND, HND / Bachelor’s Degree preferred.
- 1 - 3 years experience in sales, retail, customer service, or related roles.
- Experience in phone and gadget sales is a strong advantage.
- Basic computer skills and ability to operate POS systems.
Other Requirements:
- Must be willing to work weekends and public holidays (shift-based).
- Must be able to work on-site at any assigned SLOT outlet.
- Age range typically 20–35 years.
- Ability to stand for extended periods during work hours.
Required Skills & Competencies
Technical Competencies:
- Strong communication and interpersonal skills.
- Sales, persuasion, and negotiation abilities.
- Customer-focused mindset with problem-solving skills.
- Ability to work in a fast-paced retail environment.
- Attention to detail and integrity.
- Team-oriented and adaptable.
Behavioral Attributes:
- Friendly, confident, and professional demeanor.
- High energy and enthusiasm.
- Honesty and reliability.
- Willingness to learn and grow.
Working conditions:
- Full-time role based (Monday – Saturday with 1-day off per week).
Benefits & Remuneration
- Competitive salary based on experience and qualifications
- Pension contributions
- Annual leave entitlement
- Professional development support
- Performance-based incentives
- Employee discounts across SLOT business units.
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