Jobs Career Advice Post Job
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 9, 2025
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Mopheth Group. is a Nigerian organization unique in her divine foundation with a world class culture. At Mopheth, we do not believe in just providing the best of services and products, we believe in building a workforce that is highly professional and of international standard. We are an organization with a coherent corporate culture that promotes efficie...
    Read more about this company

     

    Customer Service Representative

    Job Overview

    • We are seeking an experienced and customer-focused Customer Service Representative to join our retail team.
    • The ideal candidate will have prior experience in a retail environment and will be responsible for ensuring customers have a positive shopping experience by providing prompt assistance, resolving issues, and maintaining excellent service standards.
    • The role requires strong communication skills, patience, and professionalism in handling customer inquiries both in-person and over the phone.

    Key Responsibilities

    • Greet customers warmly and ensure they feel welcome.
    • Attend to customer inquiries, complaints, and requests promptly and professionally.
    • Provide accurate information on products, prices, and promotions.
    • Handle returns, exchanges, and refunds in accordance with company policy.
    • Maintain records of customer interactions and transactions.
    • Communicate effectively with other departments (sales, cashier, store operations) to resolve issues.
    • Ensure the customer service area is tidy, organized, and presentable at all times.
    • Assist in upselling or cross-selling products when necessary.
    • Monitor customer satisfaction and provide feedback to management.
    • Support store operations as needed during peak hours.

    Qualifications and Requirements

    • Minimum of OND / HND / B.Sc Degree in any related field.
    • Minimum of 1 - 3 years’ experience in a retail or supermarket customer service role.
    • Excellent communication and interpersonal skills.
    • Strong problem-solving and conflict resolution abilities.
    • Proficiency in Microsoft Office tools and POS systems.
    • Friendly, patient, and approachable personality.
    • Must be able to multitask and work under pressure.
    • Must reside within or around Lekki / Victoria Island.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CVs to: hrmopheth@gmail.com  

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Mopheth Group Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail