Customer Service Representative at Mopheth Group

Job Overview

• We are seeking an experienced and customer-focused Customer Service Representative to join our retail team.
• The ideal candidate will have prior experience in a retail environment and will be responsible for ensuring customers have a positive shopping experience by providing prompt assistance, resolving issues, and maintaining excellent service standards.
• The role requires strong communication skills, patience, and professionalism in handling customer inquiries both in-person and over the phone.

Key Responsibilities

• Greet customers warmly and ensure they feel welcome.
• Attend to customer inquiries, complaints, and requests promptly and professionally.
• Provide accurate information on products, prices, and promotions.
• Handle returns, exchanges, and refunds in accordance with company policy.
• Maintain records of customer interactions and transactions.
• Communicate effectively with other departments (sales, cashier, store operations) to resolve issues.
• Ensure the customer service area is tidy, organized, and presentable at all times.
• Assist in upselling or cross-selling products when necessary.
• Monitor customer satisfaction and provide feedback to management.
• Support store operations as needed during peak hours.

Qualifications and Requirements

• Minimum of OND / HND / B.Sc Degree in any related field.
• Minimum of 1 - 3 years’ experience in a retail or supermarket customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in Microsoft Office tools and POS systems.
• Friendly, patient, and approachable personality.
• Must be able to multitask and work under pressure.
• Must reside within or around Lekki / Victoria Island.