Jobs at HRHub.ng Limited

Role Overview

• We are seeking a Customer Service Representative to serve as the primary voice and face of our company, delivering exceptional support to our global user base.
• The ideal candidate will manage incoming customer inquiries across multiple digital channels, resolving issues quickly, accurately, and empathetically.
• This role requires a patient communicator who troubleshoots calmly, adapts to changing workflows, and genuinely enjoys helping people solve problems.

Key Responsibilities

• Omnichannel Support: Resolve high-volume customer inquiries via phone, email, live chat, and corporate social media channels.
• Problem Troubleshooting: Diagnose, investigate, and resolve account billing discrepancies, product defects, and order delivery issues.
• Escalation Governance: Document and escalate complex technical issues to engineering or tier-2 support teams using internal ticketing protocols.
• Knowledge Optimization: Educate customers on product features, self-service portals, and walk them through step-by-step account setups.
• Data Logging: Maintain precise data hygiene by logging every customer interaction, sentiment, and resolution steps in the CRM.

Requirements

• Interested candidates should possess a Bachelor’s Degree
• 1–3 years of experience in a customer-facing support role, call center, or digital helpdesk environment.
• High proficiency with helpdesk ticketing platforms (e.g., Zendesk, Freshdesk, Intercom) and modern CRM tools.
• Superb active listening habits, high emotional intelligence, and flawless written and verbal communication.
• Ability to think critically on your feet, navigate ambiguous customer complaints, and source accurate answers quickly.

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Role Overview

• We are seeking a detailed Administrative Assistant to provide essential clerical and operational support and ensure daily business operations run smoothly and efficiently.
• The ideal candidate will serve as the central hub of office communication, managing information flow and organizing vital administrative tasks.

Key Responsibilities

• Calendar Management: Coordinate, schedule, and maintain complex executive calendars, appointments, and corporate meetings.
• Communication Handling: Screen, log, and route incoming phone calls, emails, and physical mail to the correct departments.
• Document Management: Draft, format, edit, and proofread official correspondence, meeting minutes, and financial reports.
• Data Organization: Develop, update, and maintain digitized filing systems to ensure quick retrieval of confidential records.
• Travel Coordination: Arrange comprehensive travel itineraries, transport bookings, hotel accommodations, and process expense reports.
• Office Logistics: Monitor office supply inventories, place replenishment orders, and oversee the maintenance of office equipment.

Requirements

• OND / HND / BSc Degree in Business Administration or a related field preferred.
• 1 - 3 years of experience working as an administrative assistant, receptionist, or in a similar clerical role.
• Advanced proficiency with MS Office Suite (Word, Excel, PowerPoint) and Google Workspace utilities.
• Exceptional time-management capabilities with a proven knack for managing multiple competing priorities.
• Polished, professional verbal and written communication skills with strong active listening.
• Meticulous accuracy in data entry, proofreading, document formatting, and calendar scheduling.
• Highly trustworthy with a proven ability to manage sensitive, confidential company and client data.

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Role Overview

• We are seeking a Human Resource Officer to manage day-to-day HR operations to build a productive, compliant, and highly engaged workforce.
• The ideal candidate will lead employee lifecycle processes, from talent acquisition and onboarding to performance management and offboarding.

Key Responsibilities

• Talent Acquisition: Manage the full recruitment cycle, including drafting job descriptions, screening resumes, interviewing, and reference checking.
• Employee Onboarding: Design and coordinate comprehensive induction programs to integrate new hires into the company culture smoothly.
• Policy Compliance: Maintain up-to-date knowledge of local labor laws to update company handbooks, contracts, and internal guidelines.
• Performance Management: Coordinate annual performance reviews, support managers with feedback frameworks, and track development plans.
• Records Management: Maintain accurate employee files, attendance trackers, leave balances, and confidential HR databases.
• Employee Relations: Serve as the first point of contact for staff inquiries, resolve workplace grievances, and organize team-building events.
• Compensation & Benefits: Assist the finance team with payroll preparation by providing updated details on new hires, exits, and bonuses.

Requirements

• Bachelor’s Degree in Human Resource Management, Business Administration, or a related field. Professional HR certification (e.g., PHR, SHRM-CP, CIPD) is a plus.
• 2–4 years of proven experience working as an HR Officer, Coordinator, or similar generalist HR role.
• Solid understanding of local labor standards, employment acts, and workplace safety regulations.
• Outstanding conflict resolution, active listening, and relationship-building capabilities across all company levels.
• Experience using Human Resource Information Systems (HRIS), applicant tracking systems (ATS), and MS Office/Google Workspace.
• Absolute integrity and the ability to handle highly confidential personal and financial data with utmost discretion.

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Role Overview

• We are seeking a talented Videographer to bring our creative visions to life.
• The ideal candidate will manage video production from concept to final edit, capture high-quality footage and assemble professional videos.

Key Responsibilities

• Plan Shoots: Create storyboards, shot lists, and production schedules.
• Set Up: Manage camera gear, lighting equipment, and audio setups.
• Film Footage: Capture high-quality video in studio and on-site.
• Edit Video: Cut and assemble raw footage into polished stories.
• Enhance Media: Apply color grading, sound design, and graphics.
• Maintain Gear: Manage, clean, and organize all production equipment.

Requirements

• Interested candidates should possess a Bachelor’s Degree
• 2+ years as a professional videographer or editor.
• A strong showreel demonstrating diverse video styles.
• Expert knowledge of Adobe Premiere Pro, After Effects, or DaVinci Resolve.
• Deep understanding of lighting, audio, and camera operations.