Latest Jobs at PalmPay

Palmpay is looking for a customer service representative to join our team in our Abuja Office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

The Contractor shall work as an Agent Support Officer to carry out the following responsibilities;

• Retrieval of POS terminals for walk-in agents.
• Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies.
• Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations.
• Maintain accurate records of coin transactions and reconcile discrepancies as needed.
• Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services.
• Provide technical assistance and guidance to agents to optimize their use of POS terminals.
• Generate reports on repair activities, coin transactions, and agent support services as required.
• Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction.
• Other assigned related duties by the Line Manager.

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The CTO will serve as a key member of the executive team, responsible for building scalable, secure, and innovative fintech platforms that support business growth, regulatory compliance, and user satisfaction across all markets where PalmPay operates. This role requires a strong blend of strategic vision, people leadership, and deep technical acumen.

Key Responsibilities

Technology Leadership & Strategy

• Define and execute PalmPay’s technology vision, aligned with business goals and regional growth strategies.
• Drive the architecture, infrastructure, and technical innovation across all products, including mobile apps, APIs, card systems, lending platforms, and agent networks.
• Identify and integrate new technologies that enhance platform scalability, speed, security, and reliability.

Engineering Leadership

• Lead, mentor, and scale a high-performing cross-functional engineering team (backend, frontend, DevOps, security, QA).
• Foster a strong culture of agility, innovation, and accountability.
• Establish engineering best practices, code quality standards, and effective documentation across teams.

Security, Compliance & Risk Management

• Oversee system security, fraud prevention mechanisms, and data privacy controls.
• Ensure platforms comply with regulatory requirements across jurisdictions (e.g., CBN, NITDA, GDPR).
• Collaborate with internal audit, compliance, and legal teams to assess and mitigate technology risks.

 Infrastructure & Systems Architecture

• Lead decisions on cloud strategy, system design, CI/CD pipelines, and disaster recovery.
• Oversee platform uptime, reliability, scalability, and performance SLAs.
• Champion the adoption of modern microservices, containerization, and scalable API strategies.

Cross-functional Collaboration

• Partner with Product, Risk, Operations, and Business Units to support product innovation and delivery.
• Communicate technology plans, roadmaps, and risks to executive leadership and external stakeholders.
• Evaluate and manage third-party technology vendors, platforms, and external integrations.

Qualifications and Requirements

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of progressive leadership experience in technology roles, with at least 5 years in a senior engineering or CTO role.
• Proven experience leading technology for a fintech, payments, or digital banking company in emerging markets.
• Strong knowledge of:
  • Cloud infrastructure (AWS, GCP)
  • Mobile and web development frameworks
  • APIs, microservices, and distributed systems
  • Card/payment switching, settlement systems, or lending platforms
• Hands-on understanding of cybersecurity, DevOps, and modern data architecture.
• Demonstrated ability to lead and scale large, diverse engineering teams across geographies.
• Excellent communication, stakeholder management, and leadership skills.

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Responsibilities:

• Manage overseas bank card operations, focusing on user engagement for cardholders within overseas payment apps.
• Drive user growth by understanding product features and researching local user needs through targeted operational strategies.
• Optimize user experience and conversion rates through data analysis, market research, and performance tracking.
• Enhance product awareness by leveraging local user insights and aligning them with product characteristics.
• Develop effective partnerships with local institutions and social media channels, exploring organic/owned media pathways for user acquisition and conversion.

Requirements:

• Experience: 3+ years in operations OR a Bachelor's degree or above required.
• Analytical Skills: Highly data-sensitive with proven ability to analyze data effectively.
• Collaboration & Drive: Excellent cross-functional and cross-cultural communication skills with strong initiative and project ownership.
• Preferred: Experience working in/with large-scale internet companies