Customer Service Representative - Abuja at PalmPay

Palmpay is looking for a customer service representative to join our team in our Abuja Office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

The Contractor shall work as an Agent Support Officer to carry out the following responsibilities;

• Retrieval of POS terminals for walk-in agents.
• Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies.
• Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations.
• Maintain accurate records of coin transactions and reconcile discrepancies as needed.
• Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services.
• Provide technical assistance and guidance to agents to optimize their use of POS terminals.
• Generate reports on repair activities, coin transactions, and agent support services as required.
• Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction.
• Other assigned related duties by the Line Manager.