Fresh Jobs at Prestigious Consulting Group

Job Description

• The Customer Service Officer is responsible for providing excellent customer support by handling inquiries, resolving complaints, and ensuring a positive customer experience.
• The role requires strong communication skills, patience, and a customer-focused attitude.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
• Handle customer complaints and provide effective resolutions
• Maintain accurate records of customer interactions and transactions
• Provide information about products, services, and company policies
• Follow up with customers to ensure issues are fully resolved
• Escalate complex issues to the appropriate department when necessary
• Meet or exceed customer satisfaction and performance targets.

Requirements

• Candidates should possess a Bachelor's Degree with 2–5 years experience.

Salary
N300,000 monthly.

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Job Description

• We are seeking an Online Sales / Admin Officer to manage online sales, respond to customer inquiries, process orders, and provide basic administrative support to ensure smooth daily operations.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, Instagram, and phone calls
• Process and track online orders from various platforms
• Manage and update product listings on e-commerce websites such as Jumia, Konga, Shopify, or similar platforms
• Follow up on payments and coordinate deliveries with logistics partners
• Maintain basic sales, order, and customer records
• Handle customer complaints and returns professionally
• Support general administrative duties as assigned.

Requirements

• OND/HND/BSc in any related field
• 1 - 2 previous experience using e-commerce platforms such as Jumia, Konga, Shopify, or similar.
• Experience in online sales or customer service is an advantage
• Good communication and interpersonal skills
• Basic computer skills (WhatsApp Business, Excel, email)
• Organized, reliable, and detail-oriented.

Salary
N100,000 - N130,000 monthly. 

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Job Description

• We are seeking an experienced Customer Service & Experience professional to lead and manage our Customer Service Unit.
• The ideal candidate must have prior experience working with a real estate company and will be responsible for ensuring excellent customer experience across all client interactions.

Key Responsibilities

• Lead and manage the customer service team
• Develop and implement customer service processes and standards
• Handle escalated customer complaints and ensure timely resolution
• Oversee client communication before, during, and after property transactions
• Work closely with sales, operations, and property management teams
• Monitor customer satisfaction and identify areas for improvement
• Maintain accurate customer records and service reports
• Ensure a consistent and professional customer experience.

Requirements & Qualifications

• HND/BSc in any relevant field
• Minimum of 3-5 years experience in customer service or customer experience
• Previous experience working with a real estate company is required
• Proven ability to lead and manage a customer service team
• Strong communication, problem-solving, and customer handling skills
• Good organizational and reporting skills.

Salary
N300,000 monthly.