Customer Service Officer at Prestigious Consulting Group

Job Description

• The Customer Service Officer is responsible for providing excellent customer support by handling inquiries, resolving complaints, and ensuring a positive customer experience.
• The role requires strong communication skills, patience, and a customer-focused attitude.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
• Handle customer complaints and provide effective resolutions
• Maintain accurate records of customer interactions and transactions
• Provide information about products, services, and company policies
• Follow up with customers to ensure issues are fully resolved
• Escalate complex issues to the appropriate department when necessary
• Meet or exceed customer satisfaction and performance targets.

Requirements

• Candidates should possess a Bachelor's Degree with 2–5 years experience.

Salary
N300,000 monthly.