Jobs at Pruvia Integrated Limited

Job Summary

• We are seeking a proactive and customer-focused Customer Service / Estate Management Officer to manage client relationships and oversee the day-to-day administration of residential and commercial properties.
• The ideal candidate will ensure excellent tenant experience, efficient estate operations, and prompt resolution of issues.

Key Responsibilities

• Serve as the primary point of contact for tenants, clients, and residents
• Handle inquiries, complaints, and service requests in a timely and professional manner
• Oversee daily estate operations, ensuring cleanliness, security, and functionality
• Coordinate maintenance, repairs, and facility services
• Conduct routine inspections of properties and common areas
• Manage tenant onboarding, documentation, and move-in/move-out processes
• Ensure compliance with estate rules, policies, and safety standards
• Liaise with service providers (security, cleaners, technicians, etc.)
• Maintain accurate records of tenants, complaints, and maintenance activities
• Support rent collection follow-ups and general administrative tasks
• Drive to project sites and properties when required for inspections and operational duties.

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Key Responsibilities

• Lead, supervise, and mentor a team of real estate sales executives to achieve set targets.
• Drive sales of residential and commercial properties — land, houses, estates, and off-plan developments.
• Coordinate daily sales activities, follow-ups, and pipeline management across the team.
• Conduct property site visits, client presentations, and negotiations to close deals.
• Develop and implement sales strategies to generate leads and grow revenue.
• Collaborate with the marketing team on campaigns, property listings, and social media outreach.

Requirements

• HND / B.Sc. in Estate Management, Business Administration, Marketing, or a related field.
• Minimum of 5 years of sales experience, with at least 2 years in a team lead or supervisory role within real estate.
• Demonstrated track record of closing high-value property deals.
• Strong knowledge of the Lagos real estate market — pricing, locations, regulations, and trends.
• Excellent leadership, coaching, and people management skills.
• Exceptional communication, negotiation, and client relationship skills.

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Key Responsibilities

• Implement marketing strategies for property sales and brand positioning
• Execute digital marketing campaigns (social media, email marketing, paid ads, SEO/SEM)
• Generate and manage leads to support the sales team in achieving targets
• Oversee content creation (property listings, visuals, videos, promotional materials)
• Manage the company’s online presence across all digital platforms
• Analyze market trends, competitor activities, and customer behavior
• Collaborate with sales team to improve conversion rates and customer engagement
• Manage marketing budget and ensure cost-effective campaigns.

Requirements & Qualifications

• Minimum of HND / B.Sc. in Marketing, Business Administration, or related field
• 2–3 years experience in marketing (real estate experience is highly preferred)
• Strong knowledge of digital marketing tools and platforms
• Proven track record in lead generation and campaign management
• Experience managing social media ads (Facebook, Instagram, Google Ads, etc.)
• Excellent communication, creativity, and analytical skills
• Ability to work in a fast-paced, target-driven environment
• Proximity to Ikeja or its environs is an added advantage.