Jobs at Compugeen

Job Responsibilities
We are in search of a dedicated Customer Care Representative who will be responsible for:

• Serving as the primary point of contact for our valued customers.
• Acting as a bridge between the company and its customers.
• Handling incoming calls and addressing customer inquiries while identifying sales opportunities that can convert into new customers.
• Assessing and understanding customers' needs to ensure their satisfaction.
• Efficiently resolving any issues or challenges that customers may encounter, providing timely solutions, and following up to ensure resolution.
• Building lasting relationships and fostering trust with customer accounts through open and interactive communication.
• Maintaining accurate records of customer interactions.
• Carrying out any other job-related tasks as assigned by the supervisor.

Educational Qualifications

• The ideal candidate should possess a minimum of an (HND) in Management Studies, Marketing, or a related field, along with a minimum of two (2) years of relevant work experience.

Competencies Expected:

To excel in this role, candidates should demonstrate the following competencies:

• A proven track record of customer support experience or experience as a client service representative.
• Strong skills in handling phone inquiries and active listening.
• Customer-centric approach and the ability to adapt and respond effectively to various customer personalities.
• Exceptional communication and presentation skills.
• Effective multitasking, prioritization, and time management abilities.
• A deep appreciation for the value of strong communication skills.
• Demonstrated problem-solving skills.
• Excellent interpersonal skills.
• Patience, empathy, and effective, empathetic communication skills are essential qualities for this role.
• If you believe you possess the required qualifications and competencies for this position, we encourage you to apply and become part of the Compugeen team.

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Job Overview

• As a Sales Representative at Compugeen will play a pivotal role in our sales team, working to drive business growth and build strong client relationships.
• Your responsibilities will include generating sales leads, conducting client visits, meeting sales targets, negotiating contracts, and more.

Key Responsibilities

• Generate and nurture sales leads.
• Visit clients to assess their needs and promote our products and services.
• Strive to meet or exceed sales goals.
• Effectively negotiate contracts with prospective clients.
• Manage financial aspects, including client deposits and balance payments.
• Prepare and submit sales contracts for order processing.
• Coordinate sales efforts with marketing programs.
• Maintain organized client records.
• Address client inquiries regarding credit terms, products, pricing, and availability.
• Compile and submit regular sales reports.
• Deliver persuasive sales presentations.
• Enhance brand awareness through various marketing channels and events.
• Establish strong partnerships and contribute to business growth objectives.

Requirements

• Bachelor's Degree (B.Sc) or Higher National Diploma (HND) in Marketing, Business Administration, or related field.
• 4-5 years of marketing experience, preferably in the food and beverage industry.
• Strong communication and negotiation skills.
• Target-driven with a passion for achieving results.
• Reside in Lagos, Nigeria.