Jobs at Invent Alliance Limited

About the Role

• As a Customer Experience Officer, you’ll be the link between our bakery and our customers,making sure they get the best service, feel heard, and keep coming back.
• You’ll manage relationships, resolve issues, follow up on accounts, and contribute to growing the business by providing excellent support and feedback.

Key Responsibilities

• Engage with retail customers, wholesalers, distributors, and corporate buyers to ensure excellent service and satisfaction
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Follow up on account receivables, track payments, and reconcile customer accounts
• Maintain accurate records of customer interactions, orders, and account status
• Support field marketing and promotional activities that help improve brand visibility and attract new customers
• Provide regular updates, reports, and insights from customer interactions to management
• Keep an eye on competitor activities and customer preferences to suggest improvements
• Use Microsoft Word and Excel to prepare documentation, reports, and account updates

Requirements

• Interested candidates should possess a Bachelor's Degree (or OND/HND with relevant experience)
• Minimum of 1 year experience in sales, marketing, or customer service roles (experience in the food or FMCG industry is an added advantage).
• Strong communication, negotiation, and interpersonal skills.
• Confidence in handling customer concerns and resolving issues with professionalism.
• Basic knowledge of receivables tracking, account reconciliation, and record-keeping.
• Proficiency in Microsoft Word and Excel.
• Self-motivated, target-driven, and willing to work actively in the field.
• Ability to multitask and adapt in a fast-paced environment.
• Must reside within Ajah, Sangotedo, or nearby areas

Preferred Qualities:

• Experience in bakery, food, or FMCG sales.
• Coachable and eager to grow into a large business development role.
• Ability to work both independently and as part of a team.

Why Join Us?

• At Invent Alliance Limited, we are committed to delivering quality and value across all touchpoints.
• As a Customer Experience Officer, you’ll be at the frontline of growth, innovation, and market expansion. We offer a vibrant work environment, the freedom to explore new ideas, and the opportunity to directly influence business performance.

Compensation & Benefits

• Competitive salary (commensurate with experience).
• Performance-based incentives.
• Opportunities for growth and professional development.

Application Closing Date
Not Specified

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Job Description

• We are seeking a dedicated and observant Quality Assurance Officer to uphold product excellence across our bakery operations.
• From raw materials to finished goods, and even the team behind the process, you will play a vital role in ensuring everything meets our quality and hygiene benchmarks.

Responsibilities

• Product Quality Control: Inspect and evaluate bread and pastries for consistency, taste, appearance, and packaging quality.
• Process Monitoring: Ensure baking processes strictly follow set procedures, recipes, temperature controls, and timing standards.
• Raw Material Inspection: Check incoming ingredients for freshness, quality, and compliance with standards.
• Personnel Hygiene Oversight: Monitor the health, hygiene, and attitude of bakers, slicers, and the production team to ensure peak performance and product safety.
• Facility Sanitation: Verify cleanliness of work areas, equipment, and storage to maintain a food-safe environment.
• Compliance & Reporting: Document quality checks, flag non-conformance, and generate routine reports for management review.
• Continuous Improvement: Recommend process improvements and quality-enhancing initiatives based on findings and customer feedback.

Requirements

• OND / HND / B.Sc. in Microbiology, Food Science, Industrial Chemistry, or a related field
• Previous experience in food production or quality assurance, especially in a bakery or FMCG environment, is an added advantage
• Strong attention to detail and a commitment to food safety and quality
• Excellent observation, record-keeping, and communication skills
• Assertiveness to enforce quality standards without compromise
• Physically fit, with the stamina to oversee production processes and conduct inspections throughout the day
• Must reside within Ajah, Sangotedo, or nearby locations.

Benefits

• At Invent Alliance Limited, quality is at the heart of everything we do. As a Quality Assurance Officer, you’ll be empowered to protect and elevate our product standards while working with a supportive team in a fast-paced environment.

Application Closing Date
16th October, 2025.