Jobs at IpNX Nigeria Limited

Job Description

• Customer Resolution and Close loop is about Managing the customer’s open log of complaints/requests and “aggressively demanding” for the resolution's.
• The customer resolution and close loop team lead has the responsibility of tracking every customer complaint to closure.
• He/She does not rest unl every single complaint is resolved.
• The role holder has the responsibility of organizing the structures, processes and procedures for exceptional complaint handling. He/She will therefore require sound knowledge & experience of managing a resolution's team.
• This role is one where the resolution's team serves the critical functions of being; a point, providing insights on customers at risk of churn, repeated complaints with a defined proactive approach to process and governance in order to ensure customer satisfaction & retention

Requirements

• Bachelor’s Degree in Business Administration, Sales or related field (2.2/ Upper Credit Minimum)
• A proven team player who can work effectively with teams across the organization and can collaborate effectively with external stakeholders
• A proven team player who can navigate organizational complexes of external stakeholders and facilitate a path for effective engagement

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Job ID: 47

Purpose of the Job 

• The purpose of the Performance Management and productivity Specialist is to develop and execute programs and projects to evaluate, measure, and improve employee productivity and performance.

Expected Key Results 

• Monitor performance
• Measure performance against company’s defined competences.
• Reporting
• Software Management
• Knowledge transfer
• Workforce Development
• Productivity Measurement

Educational Qualifications & Functional Skills

• Bachelor's Degree (minimum of 2.2 / Upper Credit )in Human Resources, Social Science, Arts & Humanities orother related fields.
• Best practices relating to employee performance management
• Sound knowledge of employment laws, regulations, and statutes.
• Experience and knowledge in Data Analytics.
• Excellent presentation skills
• Profiency level in the usage of Microsoft Office Suites eg, Excel, Powerpoint & Word
• Knowledge of human resources management principles, practices, and procedures.
• Knowledge of principles and practices of workforce planning, succession planning and strategic planning.
• Effectively communicating, both orally and written.
• Knowledge of project management principles, tools, and techniques.
• Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
• Ability to develop and use of work simplification methods and statistical procedures.

Work Experience:

• 4 years’ experience in performance management.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

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Job ID: 18

Introduction of the Job 

• The ipNX internship program offers students in tertiary institutions in Nigeria the opportunity to gain work experience and providing students the opportunity to work directly with inspiring and experienced professionals.
• The insights and skills gained by the end of the programme would be invaluable for future careers to the following category of applicants:
  • Students undergoing the mandatory SIWES (Student Industrial Work Experience Scheme) program (INDUSTRIAL TRAINEE).
  • Graduates who have completed their Higher National Diploma programs for Polytechnics, Colleges of Education & Bachelor Degree for university institutions and are awaiting NYSC deployment (PRE-SERVICE).
  • Corp members currently undergoing their National Youth Service Corps (NYSC).

Purpose of the Job 

• To learn new skills and add to their knowledge base while gaining confidence in their abilities.
• To offer the opportunity to work with someone who can become a mentor for you - not only in the internship but throughout their career.
• To learn about a career field from the inside and decide if this is the right career field for them.
• To offer the opportunity to practice communication and teamwork skills.
• To gain industry knowledge first hand from the organization and professionals.
• To gain valuable experience and accomplishments to add to their resume.
• To provide evidence that they have initiative, are reliable, and have a sense of responsibility.
• To apply some of the ideas learned in school and provide a bridge between school and the professional world.   

Deliverables 

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs)

• Communications
• Dependability
• Initiative
• Job Knowledge
• Use of Technology
• Overall Job Performance

Educational Qualifications & Functional Skills

• CGPA ( 2.50 minimum) / B.Sc (2.2 minimum) / HND (Upper Credit minimum).
• WAEC (Minimum 6 B’s & C’s)    

Work Experience:

• Little or no work experience

Demonstrate (Key competencies):

• This section requires an overview of the education, experience, and skills required to do the job at a satisfactory level. It is not a list of the jobholder's qualification.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience.

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Job ID: 113

Purpose of the Job

• The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products.
• Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection.
• Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results 

• Network Service Monitoring
• Network Service Support Analysis
• Network Service Management
• Customer Service
• Perform Monitoring, Backup and Recovery Procedures
• Stakeholder Management

Educational Qualifications & Functional Skills

• Bachelor's Degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
• Keen interest in emerging technologies Cloud, SD-WAN
• Good verbal and written communication skills required for interaction with business-users.
• Strong problem-solving skills required for technical issue resolution.
• Organized and structured work habits
• Strong personal time management to coordinate several tasks simultaneously
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
•  Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Demonstrable communication, interpersonal and relationship management skills
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Excellent communication skills
• Project management skills also desirable

Work Experience:

• 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
• Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
• Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
• Experience working within a Service Provider environment on the core network architecture
• Experience working within a multi-vendor network environment – Cisco etc
• Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
• Extensive experience interacting with clients in both pre- and post-sales capacities
• Experience using data to illustrate business conclusions
• Experience working in a Service Provider environment and providing technical support to end customer solutions
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications

Other Requirements:

• Customer Focus
• Action orientation
• Drive results
• Cultivate Innovation 
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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Job ID: 67

Purpose of the Job

• Responsible for planning FTTh clusters, nodes and reliable wireless network infrastructure designs.
• Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality.
• This role ensures high levels of customer satisfaction and operational excellence during all levels of engagements with customers and stakeholders, proactively providing support and input.

Expected Key Results 

• Delivery of wireline network infrastructure plans and designs.
• Delivery of wireless network infrastructure plans and designs.
• Project Management
• Co-ordinates across despaired parties to deliver value.
• Asset Management
• Direct development of team members.

Educational Qualifications & Functional Skills

• Degree in Electrical / Electronic Engineering / Communications Engineering / Computer Engineering and other related disciplines (2.2 / Upper Credit minimum).
• A Master’s degree in Engineering/MBA would be an added advantage.
• Knowledge or experience with GPON, FTTh, radio and transmission technologies.
• Conversant with planning tools (GIS/radio planning tools/MapInfo and CAD tools etc)
• Excellent communication and presentation skills.
• Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
• A CFOT with emphasis on FTTh Technologies certification will be an added advatage. Other certifications in networking and project management would be an added advantage.

Work Experience:

• At least 10 years’ experience within the telecoms space.
• Experience in turnkey microwave radio planning design and build.
• Experience in fiber outside plant (OSP) planning and design lifecycle.
• Should be conversant with building and maintaining wireless networks.
• Competent in the use of computer productivity tools.
• Conversant with the use of GIS and CAD Tools to implement designs.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

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Job ID: 111

Purpose of the Job

• The purpose of this role is to design, implement and execute various technology risk mitigation and governance projects and activities. This would include assisting in the development and maintenance of IT policies and process maps.
• This role would assist with providing centralized IT governance, compliance and risk management expertise to the various functional areas in the department/organization.

Expected Key Results 

• Design and Implement IT governance framework
• IT Governance & Risk Compliance
• Reporting and Data Analysis

Educational Qualifications & Functional Skills

• University Degree in Computer Science, Information Technology, Management Information System, or related field
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage
• Working knowledge of COBIT
• Experience writing policies, procedures, standards and baselines
• Experience with Governance, Risk & Compliance programs.

Work Experience:

• At least 5 years of experience in an IT Governance or IT Governance Management role
• Experience growing and improving IT Governance Program(s)
• Experience managing governance in a regulated industry
• Experience managing a Governance, Risk, & Compliance system, or software toolset · Experience developing metrics &/or dashboards
• Strong interpersonal and communication skills with ability to successfully communicate in all situations with stakeholders
• Strong writing and documentation skills
• Ability to track and meet deadlines for audits and compliance deliverables
• Ability to manage simultaneous projects/work streams, set priorities, and exercise independent judgment
• Strong attention to detail with an analytical mind and outstanding problem-solving skills

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation 
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability

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Job ID: 22

Purpose of the Job

• Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc.
• To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  

Expected Key Results (Detailed KPIs)

• Incident Management (First Call Resolution)​​​
• Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/ open tickets to closure
• Timely Escalation/feedback to relevant units.
• Preparing Technical Reports

Educational Qualifications & Functional Skills

• (B.Sc/B.Eng) Computer Science / Computer Engineering / Electrical-Electronics engineEngineering
• CCNA, CCNP (Desired)
• Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written.

Work Experience:

• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Knowledge and experience with network security (IPSec Firewalls) are desirable.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning.

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Job ID : 106

Purpose of the Job

• This role exists to ensure that acquisition, migration, integration and deployment of geospatial data is consistent in meeting set data design standard and ensuring robust relational database design that is consistent and scalable and meets ongoing requirement of the subject matter area application of the Geographic Information System.

Expected Key Results 

• Evolve and deploy geospatial data architecture frameworks
• Evolve and deploy procedures for geospatial data quality assurance and control 
• Support diverse GIS business application areas

Educational Qualifications & Functional Skills

• Bachelor’s Degree or Higher in Computer Engineering or in a related field such as Computer Science, Engineering, Physics, Mathematics, Operations Research, Information Technology, Management Information Systems, Geographic Information Systems, or Geodetic Sciences.
• In-depth understanding of database structure principles
• Experience with GIS mapping software such as tools such as QGIS, Carto, and ArcGIS is required
• Proficiency with database programming languages such as SQL, R and Python
• Extensive knowledge and ability to perform a diverse array of complex GIS related work will be an added advantage
• Familiarity with any data visualization tools (e.g. Tableau, D3.js and R)
• Proficiency in MS Excel
• Outstanding quantitative and skill set, attention to detail and good problem-solving skills
• Analytical mindset, be able to multitask, think intuitively
• Excellent written and verbal communication

Work Experience:

• A cumulative proven work experience of at least 5 years as a Data Architect, Data Scientist, Data Analyst or similar role is required.
• Demonstrable experience in data modeling tools is a requirement, for instance, UML.
• Considerable knowledge and experience of geographic information system (GIS) hardware and software components, data communication and network methods and techniques
• Considerable knowledge and experience of automated mapping and information processing methods and techniques
• Considerable knowledge and experience to prepare a variety of correspondence and complex reports

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation 
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

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Job ID: 112

Purpose of the Job

• The Marketing Officer will be responsible for driving the implementation of ipNX’s marketing and communications strategy.
• This would include management of initiatives to enhance iPNX’s brand awareness and market share.
• He/she would creatively communicate the value of ipNX’s services to the customer and would be responsible for customer insight, research, media buying and development of a strong team.

Expected Key Results

• Develop & Implement a Roboust Marketing Strategy
• Lead and Execute Marketing Operations
• Stakeholder Management
• Successful Partnership with Sales for Revenue Growth and Sustainability
• Realignment of Marketing Strategies viz a viz Organisation’s Positioning and Reputation
• Media/PR Communication
• Benchmarking
• Customer Retention

Educational Qualifications & Functional Skills

• A Bachelor's Degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field. (2.2/ Upper Credit Minimum)
• Professional qualification with the Chartered Institute of Marketing or its equivalent
• Excellent interpersonal, written and oral communication skills.
• Has an expert understanding of the ad tech landscape, including the different products and companies
• Ability to be Technologically savvy which is necessary for today’s business to gain a wider consumer reach
• Proven track-record of managing a total marketing budget.
• Ability to build good working relationships across diverse business areas and functions and be a team player with a positive and flexible attitude to work
• Ability to lead a multi-cultural/multi-country team
• Ability to be part of and also lead a TEAM
• Strong business acumen and organizational awareness
• Must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts
• Must possess interpersonal skills that will encourage openness and trust both internally and externally.
• Proficiency in Microsoft Office Suites including Word, Excel, PowerPoint etc which are necessary for creating both visually and verbally engaging reports and presentations
• Good interpersonal, work flow management and communications skills

Work Experience:

• 5 years’ experience in Sales/ Marketing function or related field.
• Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis
• Experience with digital marketing forms such as social media marketing and content marketing.
• Strong experience of stakeholder management
• Experience in budgeting, forecasting and planning experience in an operational environment
• Experience in using data to illustrate business conclusions
• Proven track record of achieving targets and driving sales growth in a business
• Prior experience in product management
• Previous experience successfully managing Marketing team ideally from a similar industry
• Strong experience as a line manager and a coach leading diverse teams

Other Requirements:

• Customer Focus
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

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ID: 94

Purpose of the Job

• The purpose of this job is for the Business Analyst to find ways to improve process efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements.
• The Business Analyst would continuously deliver value to the Divisions and Departments along the lines of strategy execution, operational efficiency and Business Continuity.
• The role will gather and document business requirements, assist in streamlining processes, research various solutions and work collaboratively with business stakeholders and technical teams to document and implement the solution.

Expected Key Results 

• Business Requirements Documentation
• Process Analysis/Process Re-engineering
• Reporting and Data Analysis

Educational Qualifications 

• University Degree in Computer Science, Information Technology, Management Information System,  Business Management (2.2/ Upper Credit Minimum)

Functional Skills:

• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Professional Qualification (ECBA, CCBA, CBPP) an added advantage
• Ability to leverage technology to develop and enhance functional competencies
• Requirements elicitation and gathering, requirements analysis skills
• Business Process Analysis
• Practical knowledge of process modelling, process mapping

Work Experience:

• 2-4 years’ experience as a Business Analyst/Business Process Analyst
• Understanding of workflows, processes, and their representation using standard modelling techniques.
• Experience translating business requirements into actionable user stories for development teams
• Strong analytical skills, ability to abstract & systematic approach to problem solving
• Proactive, high sense of responsibility as well as independent and structured way of working
• Strong communication and interpersonal skills: Listen, Observation, Written, Verbal and Non Verbal.
• Considerable experience in using Microsoft Suites  like Microsoft Excel and LibreCalc, Powerpoint, MSword, etc

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning
• Ensures Accountability

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Job ID: 88

Purpose of the Job

• Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications.

Expected Key Results 

• Develop and build software and applications
• Ensure feasibility and usefulness of projects
• Reporting

Educational Qualifications 

• Bachelor's Degree (Minimum of 2.1 / Upper Credit) in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education.

Work Experience:

• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required.
• Demonstrated experience developing databasedriven web applications using PHP, Python, Ruby on Rails, or Java, a plus
• Previous experience with Telco OSS/BSS software, such as Freeside and FreeRadius, a big advantage.
• Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5, ).
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) .environment.
• Experience working with version control systems (Subversion, Git).

Functional Skills:

• Strong system integration skills.
• Good understanding of web application development using HTTP REST, software standards, software development life cycle and
• methodologies.
• Knowledge of software development process, quality control, and impact assessment.
• Demonstrated knowledge in mobile platforms, internet technologies and user interface.

Other Requirements:

• Strong team player.
• Ability to mentor less experienced engineers.
• Solid problem solver.
• Ability to quickly learn and apply new tool sets, technology and concepts
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment.
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.

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Job ID: 36

Purpose of the Job 

• The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio.
• The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

Responsibilities

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality 

Expected Key Results 

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities

Other Requirements:

• Customer Focused
• Action-oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development.

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Job ID: 110

Purpose of the Job

• This position is responsible for identifying, evaluating, and reporting on cyber security risks, developing a set of security standards and best practices for the organization, monitoring networks and systems for security breaches and intrusions, leading technical and forensic investigations, managing the Deluxe vulnerability and penetration testing programs, and providing and implementing recommendations for security enhancements to management teams as needed.

 Expected Key Results:

• Vulnerability Management
• Security Audit and reporting

Educational Qualifications & Functional Skills

• University Degree in Computer Science, Information Technology, Management Information System, or related field
• Post Graduate degree (MBA, M.Sc., etc.) an added advantage
• In-depth knowledge of Linux, Unix operating systems Kali Linux experience
• Experience writing cybersecurity policies, procedures, standards and baselines
• Excellent documentation skills.

Work Experience:

• 5+ years’ experience with the development, deployment, management and automation of security solutions in an enterprise (cloud and on premise) environments
• Professional certification: Security certification of one or more of the following: CISSP, CRISC, CCSP, CISM, CISA, CEH, CCNP security.
• High degree of professionalism, work ethic, integrity and passion for Information Technology and Security.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability.

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Job ID: 86

Purpose of the Job

• The Accounts Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island.
• Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and and identify opportunities. Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets.

Expected Key Results 

• Maintain Strategic Leadership within Key Accounts
• Accounts Maintenance
• Effective Project Management
• Business Profitability
• Thorough Understanding of Customers’ needs
• Business Development
• Relationship Management
• Budget Achievement
• Management of Assigned Accounts and Understanding of Industry

Educational Qualifications 

• A Bachelor’s Degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.2 / Upper Credit)

Work Experience:

• At least 5 years of Key Account Management experience.

Functional Skills:

• Ability to penetrate accounts and meet with stakeholders within accounts/sector
• Capability to be a structured thinker with a strong analytical approach.
• Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment
• Understanding local dynamics of the region
• Ability to bring intel that will lead to increased sales
• An expert understanding of best practice account management with the ability to implement both strategic and tactical initiatives
• Creative, upbeat and innovative and be able to effectively communicate key business messages to a diverse audience
• A proven track record in business development and client relationship management in a highly competitive, Business to Business (B 2B) environment

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development

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Job ID: 116

Purpose of the Job

• The i-shop Supervisor will manage an i-shop (company owned retail outlets) prospects and customers to maximize customer acquisition and also help with customer retention.
• The incumbent will mentor a minimum of 2 ishop executives, be a strong advocate of the brand and a representative of the company.
• Provide leadership and guidance to the i-shop personnel and ensure strict adherence by all i-shop personnel’s to company policy.

Expected Key Results

• Quality
• Accessibility
• Customer choice
• Speed of service
• Value for money.

Educational Qualifications & Functional Skills

• Graduate in a numerate, Business or Social Science related discipline.
• Assertiveness techniques
• Communication skills
• Courtesy
• Listening Skills
• Selling Skills
• Proficient with use of Ms Excel , word and other online application
• Product knowledge.

Work Experience:

• 5 -7 Years congnate sales, customer service experience.

Other Requirements:

• Team player
• Good listener
• Good interpersonal Skills
• Hard working
• Accountable
• Innovative
• Self Motivated.

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Job ID: 33

Purpose of the Job  

• The Territory Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking / hunting out new clients & businesses within the assigned territory.
• The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.
• The territory manager manages and oversee account managers working within the given territory.

Expected Key Results 

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
• Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

Educational Qualifications & Functional Skills

• B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio
• Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
• Must demonstrate interpersonal capabilities.

Other Requirements:

• Customer Focused
• Understanding of Strategic Accounts
• Action oriented
• Result Driven
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

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Job ID: 78

Purpose of the Job

• Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
• He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
• He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
• He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
• In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

Expected Key Results 

• Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
• Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
• Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
• Reporting
• Asset Management

Educational Qualifications 

• B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1 / Upper Credit Minimum).

Work Experience:

• At least 1 year experience within the telecoms space as a Network/Communications Engineer
• A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
• A good grasp of technical (wireless & wireline) installations and willingness to learn more
• Practical Experience with Network Connectivity Devices (Routers & Switches)
• Experience with LAN/WAN Network Design and Configuration
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Functional Skills:

• Understanding of Communications Networks. Cisco network certification is required.
• A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Fluent English
• Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development.

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Job ID: 114

Purpose of the Job

• To be responsible for the ongoing definition of IP/MPLS core network design, services, procedures, and policies and also for the implementation of those designs, services, procedures, and policies.

Expected Key Results 

• Network Design
• Network Support 
• Project Implementation Management
• Network Documentation
• Network Monitoring and Capacity planning
• POC Management

Educational Qualifications & Functional Skills

• Bachelor's Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/Upper Credit Minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Work Experience:

• At least 5 years in telecommunications industry

Functional Skills:

• Deep understanding of IP based technologies, protocols such as TCP/IP, Routing Protocols like OSPF, BGP, RIP, EIGRP, IS- IS , IP-MPLS, Traffic Engineering, QoS.
• Hands- on experience on Cisco based Routers, Cisco L2/ L3 Switches, and Network Security platform, etc
• Distinctive analytical skills and ability to present and communicate and work with a highly technical team.
• Excellent technical acumen and a strong sense of focus. Pay meticulous attention to detail and have proven ability to guide others to deliver outstanding results in a timely manner.
• Research and evaluate network/systems, performance capacity, and compatibility with existing o systems. Install, configure, maintain, and support network equipment and network operating systems.
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN, and DMVPN.
• Recommend and modify network configuration to improve efficiency and cost effectiveness.
• Have functional and working knowledge in disruptive technologies, especially in disaggregated solutions.
• Knowledge and experience with network security (IPSec Firewalls) is desirable.
• Good interpersonal skills with customers, vendors and members of team.
• Must be able to follow through multiple projects to completion with minimal supervision.
• Experience with leading inter-departmental negotiations, and consensus building to reach common technical solutions.
• Hardworking and Tenacious.
• Performance driven.
• Work effectively with own initiative and with minimal supervision and also as a part of a team.

Other Requirements:

• Customer Focus
• Tech-savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning