We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
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The Front Desk Officer will serve as the first point of contact for the organization, providing professional reception and administrative support while ensuring a welcoming and well-organized front office environment.
Key Responsibilities
- Welcome and attend to visitors, clients, and guests professionally.
- Receive, screen, and direct incoming calls and enquiries.
- Manage the reception area and maintain a professional appearance.
- Receive and distribute mails, parcels, and other correspondence.
- Maintain accurate visitor and front desk records.
- Schedule and coordinate appointments and meetings.
- Respond to basic enquiries and direct visitors to the appropriate personnel.
- Support general administrative and clerical activities.
- Monitor front office supplies and request replenishment when necessary.
- Coordinate with office assistants, security, and other support staff where required.
- Assist with meeting room preparation and general office coordination.
- Maintain confidentiality of company and visitor information.
- Perform other duties assigned by the supervisor or management.
Requirements
- Bachelor’s degree/HND in Business Administration, Management, or a related field.
- 1–3 years’ experience in front desk, reception, customer service, or administration.
- Excellent communication and interpersonal skills.
- Good telephone etiquette and customer service skills.
- Proficiency in Microsoft Office applications.
- Strong organizational and multitasking abilities.
- Professional appearance and demeanor.
- Ability to work effectively in a fast-paced office environment.
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The Business Development (BD) Officer will be responsible for identifying and onboarding merchants onto Flexi MFB’s products by engaging business owners in assigned markets and commercial areas.
The role requires building strong customer relationships, driving merchant acquisition, promoting the Bank’s products and services, and ensuring consistent achievement of daily and monthly onboarding and transaction targets through active field sales and market engagement.
Key Responsibilities
- Approach and engage business owners in markets and commercial areas
- Educate customers on the benefits of Pay With Transfer (PWT). Prior experience not required, training will be provided.
- Onboard and assist merchants in opening business accounts
- Meet daily and weekly onboarding targets
Requirements
- No prior experience required (training will be provided)
- Immediate resumption is prioritized.
- Must reside in Lagos, Calabar, Onitsha, Enugu, Ekiti or Ogun
- Good communication and interpersonal skills
- Energetic, confident, and target-driven
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The Business Development (BD) Officer will be responsible for identifying and onboarding merchants onto Flexi MFB’s products by engaging business owners in assigned markets and commercial areas.
The role requires building strong customer relationships, driving merchant acquisition, promoting the Bank’s products and services, and ensuring consistent achievement of daily and monthly onboarding and transaction targets through active field sales and market engagement.
Key Responsibilities
- Approach and engage business owners in markets and commercial areas
- Educate customers on the benefits of Pay With Transfer (PWT). Prior experience not required, training will be provided.
- Onboard and assist merchants in opening business accounts
- Meet daily and weekly onboarding targets
Requirements
- No prior experience required (training will be provided)
- Immediate resumption is prioritized.
- Must reside in Lagos, Calabar, Onitsha, Enugu, Ekiti or Ogun
- Good communication and interpersonal skills
- Energetic, confident, and target-driven
go to method of application »
The Business Development (BD) Officer will be responsible for identifying and onboarding merchants onto Flexi MFB’s products by engaging business owners in assigned markets and commercial areas.
The role requires building strong customer relationships, driving merchant acquisition, promoting the Bank’s products and services, and ensuring consistent achievement of daily and monthly onboarding and transaction targets through active field sales and market engagement.
Key Responsibilities
- Approach and engage business owners in markets and commercial areas
- Educate customers on the benefits of Pay With Transfer (PWT). Prior experience not required, training will be provided.
- Onboard and assist merchants in opening business accounts
- Meet daily and weekly onboarding targets
Requirements
- No prior experience required (training will be provided)
- Immediate resumption is prioritized.
- Must reside in Lagos, Calabar, Onitsha, Enugu, Ekiti or Ogun
- Good communication and interpersonal skills
- Energetic, confident, and target-driven
go to method of application »
The Business Development (BD) Officer will be responsible for identifying and onboarding merchants onto Flexi MFB’s products by engaging business owners in assigned markets and commercial areas.
The role requires building strong customer relationships, driving merchant acquisition, promoting the Bank’s products and services, and ensuring consistent achievement of daily and monthly onboarding and transaction targets through active field sales and market engagement.
Key Responsibilities
- Approach and engage business owners in markets and commercial areas
- Educate customers on the benefits of Pay With Transfer (PWT). Prior experience not required, training will be provided.
- Onboard and assist merchants in opening business accounts
- Meet daily and weekly onboarding targets
Requirements
- No prior experience required (training will be provided)
- Immediate resumption is prioritized.
- Must reside in Lagos, Calabar, Onitsha, Enugu, Ekiti or Ogun
- Good communication and interpersonal skills
- Energetic, confident, and target-driven
go to method of application »
The Business Development (BD) Officer will be responsible for identifying and onboarding merchants onto Flexi MFB’s products by engaging business owners in assigned markets and commercial areas.
The role requires building strong customer relationships, driving merchant acquisition, promoting the Bank’s products and services, and ensuring consistent achievement of daily and monthly onboarding and transaction targets through active field sales and market engagement.
Key Responsibilities
- Approach and engage business owners in markets and commercial areas
- Educate customers on the benefits of Pay With Transfer (PWT). Prior experience not required, training will be provided.
- Onboard and assist merchants in opening business accounts
- Meet daily and weekly onboarding targets
Requirements
- No prior experience required (training will be provided)
- Immediate resumption is prioritized.
- Must reside in Lagos, Calabar, Onitsha, Enugu, Ekiti or Ogun
- Good communication and interpersonal skills
- Energetic, confident, and target-driven
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Salary: 100,000
The Credit Reviewer is responsible for evaluating credit applications determine the creditworthiness of individuals or businesses. This role ensures that lending decisions are made in accordance with company policies and risk standards.
Key Responsibilities:
- Review and analyze credit applications.
- Assess risk and recommend approval, denial, or modification of credit terms.
- Verify accuracy of submitted documentation.
- Prepare reports summarizing credit findings.
- •Ensure compliance with internal policies and regulatory guidelines.
Qualifications:
- Minimum of NCE certificate.
- Strong analytical and decision-making skills.
- Attention to detail and ability to work independently.
- Experience with credit analysis or financial review is a plus.
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Salary: 80k basic 20Kpi
Job Summary
Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.
Key Responsibilities
- Review calls, chats, and emails using QA scorecards.
- Ensure compliance with company policies and regulations.
- Provide feedback and coaching to Collections Officers.
- Identify quality trends and recommend improvements.
- Prepare QA reports and maintain evaluation records.
Qualifications
- Bachelor's degree and 2+ years' experience in Collections, QA, Customer Service, or Contact Centre Operations.
Skills
- Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.
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The Credit Risk Analyst will be responsible for reviewing and analyzing SME loan applications to deliver accurate credit decisions in line with established credit policies and underwriting standards. The ideal candidate must possess strong analytical skills and prior experience in loan assessment and risk evaluation.
The role will involve analyzing loan applications, identifying potential credit risks, monitoring portfolio performance, and supporting the business in making sound lending decisions while maintaining a balance between business growth and portfolio quality.
Key Responsibilities
- Review and analyze loan applications and supporting documents
- Assess borrowers’ creditworthiness and repayment capacity
- Make recommendations in line with credit policy and underwriting standards
- Liaise with Field Verification Officers and Risk Team on loan-related issues
- Ensure accuracy and completeness of loan documentation
- Maintain proper records and support process improvement initiatives
Requirements
- Minimum of 2 years experience in loan underwriting, credit analysis, or related role
- Prior experience performing similar functions is required
- Experience in the banking or financial services industry is an added advantage
- Excellent communication, documentation and reporting skills
- Great knowledge of risk control and a good sense of industry research.
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The Credit Risk / Underwriting Manager will lead the credit underwriting function for SME loans, ensuring high-quality credit decisions in line with our credit policies and risk appetite.
The role involves overseeing the underwriting team, reviewing complex credit applications, managing portfolio quality, and collaborating with Risk, Verification, Collections to minimize credit losses while supporting sustainable business growth.
Key Responsibilities
- Lead and supervise the Credit Underwriting team, ensuring timely and accurate credit decisions.
- Review and approve SME loan applications in line with the our credit policy and risk framework.
- Assess complex credit proposals, financial statements, cash flow, and business performance.
- Monitor portfolio quality, identify emerging credit risks, and recommend mitigation strategies.
- Work closely with Field Verification, Collections, Sales, and Risk teams to improve loan quality and reduce default rates.
- Develop and implement underwriting standards, policies, and process improvements.
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field.
- 5-8 years experience in credit underwriting, credit risk management, or SME lending.
- Previous experience in banking, fintech, digital lending, or microfinance is mandatory.
- Sound understanding of SME credit analysis, financial statement analysis, and lending policies.
- Excellent leadership, stakeholder management, and report-writing skills.
- Professional certifications such as ACIB, ACA, ACCA, CFA, FRM, CRCMP, or related risk/credit certifications will be an added advantage.
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Job Summary
The Call Verification Officer will be responsible for conducting outbound verification calls to customers, confirming information provided during onboarding and loan application processes, and ensuring compliance with internal verification standards.
Key Responsibilities
- Conduct outbound calls to verify customer information and documentation
- Perform prequalification checks based on defined criteria
- Accurately document call outcomes and customer responses
- Escalate discrepancies, inconsistencies, or red flags identified during calls
Requirements
- Minimum of 0-1 year experience in Customer Service, Customer Relations, Call Centre Operations, Verification, or a related role.
- Excellent verbal communication and interpersonal skills.
- Basic proficiency in Microsoft Office and other computer applications.
- Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.
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We are looking for a Field Anti-Fraud Officer to support the SME business in identifying, investigating, and preventing fraud arising from field sales and merchant activities.
The role will focus primarily on investigating cases involving Business Developers/agents and merchants, including suspected collusion, merchant deception, manipulation of business information, unauthorized activities, fraudulent onboarding, and other forms of misconduct that may result in financial loss to the business or its merchants.
Key Responsibilities
- Investigate suspected fraud involving BDs/agents, merchants, and other field-facing personnel.
- Conduct field visits to verify merchant businesses, locations, transactions, and reported activities.
- Investigate allegations of BDs or agents defrauding, misleading, or taking advantage of merchants.
- Identify inconsistencies, suspicious patterns, and potential gaps in field processes that may facilitate fraud.
Requirements
- 1-2 years of experience in fraud investigation, field verification, loan operations, credit, collections, field operations, or a related role
- Experience in fintech, digital lending, banking, or financial services is mandatory.
- Must reside in either Lagos or Ogun
- Strong investigative and problem-solving skills with excellent attention to detail.
- Good communication skills and confidence conducting interviews and investigative calls with merchants and field agents.
Method of Application
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