Call Verification Officer at PalmPay

Job Summary

The Call Verification Officer will be responsible for conducting outbound verification calls to customers, confirming information provided during onboarding and loan application processes, and ensuring compliance with internal verification standards.

Key Responsibilities

•  Conduct outbound calls to verify customer information and documentation
•  Perform prequalification checks based on defined criteria
•  Accurately document call outcomes and customer responses
•  Escalate discrepancies, inconsistencies, or red flags identified during calls

Requirements

• Minimum of 0-1 year experience in Customer Service, Customer Relations, Call Centre Operations, Verification, or a related role.
• Excellent verbal communication and interpersonal skills.
• Basic proficiency in Microsoft Office and other computer applications.
• Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.