Fresh Jobs at Konga Online Shopping Limited

Job Objectives 

• Corporate Sales Executives are the face of the company. Responsible for interacting with customers and potential clients, presenting their company’s products or services, onboarding and retaining corporate clients and closing deals.

Responsibilities

• Present, promote and sell products/services using solid arguments to existing and prospective Corporate Organizations.
• Perform cost-benefit and needs analysis of existing/potential corporate clients to meet their needs.
• Establish, develop and maintain positive business and customer relationships
• Create new corporate accounts.
• Reach out to corporate organizations through cold calling.
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• Follow up with debt recovery/trade receivables.
• “Go the extra mile” to drive sales
• Near zero incidence of customer complaint/negative.
• Near zero incidence of untimely response to escalation.
• Customer acquisition (Target vs Achieved).
• Revenue delivered (Target vs Achieved)
• Receivables reduction (% Reduction on overdue per week)
• Learning & Development (Number of skill/ Udemy certificate acquired per month).

Knowledge and Experience

• Proven work experience as a Corporate Sales Representative
• Excellent knowledge of MS Office.
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, communication, persuasion and negotiation skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback

QUALIFICATIONS:

Essential

• University degree. (BS/BA degree, or any related discipline).
• Excellent Sales and Negotiation Skills
• Good Interpersonal skill.
• Experience in resolving issues, managing and retaining customers.
• Excellent analytical skills.

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ROLE OVERVIEW

• The Travel Consultant is responsible for professionally managing client travel requests from enquiry to ticket issuance, providing expert travel advice, and ensuring successful sales closure. The role requires a strong balance of technical ticketing competence, client-facing communication, and consultative sales skills - guiding clients to the best travel solutions while ensuring timely ticket issuance, revenue generation, and high customer satisfaction.
• This role goes beyond basic travel agency functions and requires the ability to act as a trusted travel advisor, proactively offering value-driven options, managing airline rules, and closing sales efficiently.

KEY DUTIES

Flight Reservations & Ticket Issuance

• Handle domestic and international flight reservations using GDS and airline portals.
• Issue, reissue, cancel, and refund tickets in compliance with airline fare rules and policies.
• Accurately interpret fare rules, penalties, and ticket conditions before issuance.
• Ensure all issued tickets are error-free and aligned with client instructions.
• Manage special service requests (SSR), seat selection, meals, baggage, and airline preferences.

Client Consultation & Advisory

• Engage clients professionally to understand travel needs, preferences, and constraints.
• Advise clients on optimal routing, fare types, airline options, and travel dates.
• Proactively recommend better alternatives that offer value, flexibility, or cost savings.
• Educate clients on ticket conditions, change penalties, refundability, and baggage rules.
• Act as a reliable point of contact throughout the booking and travel process.

Sales Closure & Revenue Generation

• Actively convert flight enquiries into confirmed ticket sales.
• Apply consultative selling techniques to overcome objections and close bookings.
• Follow up on pending quotes and abandoned enquiries until closure.
• Upsell and cross-sell where appropriate (seat upgrades, baggage, insurance, add-ons).
• Ensure maximum conversion of assigned leads and repeat clients.

Relationship Management

• Build and maintain strong relationships with individual and corporate clients.
• Deliver prompt responses and maintain high service turnaround times.
• Handle client complaints, issues, and escalations professionally and efficiently.
• Retain clients through excellent service delivery and proactive engagement.

Reporting & Documentation

• Maintain accurate records of bookings, ticket issuance, and client transactions.
• Submit daily, weekly, and monthly performance and activity reports.
• Track issued tickets, pending bookings, cancellations, and refunds.
• Support finance and management teams with transaction details when required.

Compliance & Professional Standards

• Adhere strictly to airline, BSP, and company ticketing policies.
• Maintain confidentiality of client and company data.
• Stay updated on airline policies, route changes, fare rules, and industry trends.
• Represent the company professionally in all client interactions.

KNOWLEDGE/REQUIREMENTS

Technical Skills

• Strong knowledge of flight reservations and ticketing procedures.
• Proficiency in at least one GDS (Amadeus, Sabre, or Galileo preferred).
• Good understanding of airline fare rules, ticket classes, refunds, and reissues.
• Ability to work efficiently under time pressure and high enquiry volumes.

Sales & Client Skills

• Strong closing and negotiation skills.
• Consultative selling mindset (advisor, not order-taker).
• Excellent verbal and written communication skills.
• Ability to manage objections and convert enquiries to sales.
• Customer-centric attitude with attention to detail.

Behavioral Competencies

• Professionalism and integrity.
• Strong follow-through and accountability.
• Problem-solving mindset.
• Ability to multitask and prioritize effectively.
• Team-oriented with a strong sense of ownership.

QUALIFICATIONS

• Minimum of OND / HND / Bachelor’s Degree in any discipline.
• IATA Foundation or Consultant-level certification (e.g. IATA Travel & Tourism, Airline Ticketing & Reservations) is recommended
• Minimum of 2 years’ hands-on experience as a Travel Consultant in a travel management company (TMC), travel agency or Airline.

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Job Summary

• We are looking for a highly organized and data-driven Ingestion Officer to manage the high-volume entry and reconciliation of operational data. The successful candidate will be responsible for ensuring that all records—from vendor logs to merchant transactions—are accurately captured, investigated for variances, and reported within our systems. This role is critical for maintaining the integrity of our operational data and ensuring seamless reporting for management.

Key Responsibilities

• Data Ingestion: Collect, analyze, and upload large sets of operational data into company systems with 100% accuracy.
• Variance Analysis: Investigate data discrepancies and variances; summarize trends and provide insights to the Regional Manager.
• Operational Reporting: Prepare daily ingestion reports and monthly statements by assembling and interpreting operational data.
• System Reconciliation: Reconcile daily and monthly transaction logs to ensure system data matches physical/external records.
• Dispute Resolution: Resolve all data-related disputes or flags identified during the ingestion process.
• Compliance: Ensure all financial and operational records are kept in accordance with company policy and internal audit standards.

Key Deliverables

• Accurate Daily Ingestion Reports.
• Weekly Data Integrity/Reconciliation Reports.
• Monthly Operational Trend Analysis.

Requirements & Specifications

• Education: SSCE/OND
• Experience: 6months - 1 year experience in a data-heavy administrative or operational role.
• Technical Skills: * Advanced Microsoft Excel Proficiency (Must be comfortable with VLOOKUP, Pivot Tables, and Data Cleaning).
• Strong analytical and numerical skills.
• Age Bracket: 25 – 30 years.

Key Competencies

• Functional: High attention to detail; ability to spot errors in large datasets; strong understanding of data reporting principles.
• Managerial: Strong planning and organizational skills; ability to prioritize tasks to meet strict daily deadlines.
• Behavioral: High stress tolerance for high-volume periods; self-driven and able to work independently with minimal supervision.