Jobs at Septagus Consulting

Job Overview

• We are seeking a dedicated and enthusiastic Contact Center Agent to join our team.
• The ideal candidate will be responsible for managing a high volume of inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle a large volume of inbound and outbound calls efficiently and professionally.
• Follow established communication scripts while also being able to adapt to unique customer situations.
• Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
• Maintain accurate records of all interactions in the call center database.
• Build sustainable relationships with customers by engaging them and taking extra steps to ensure their satisfaction.
• Meet personal and team qualitative and quantitative performance targets.
• Participate in ongoing training sessions to enhance product knowledge and improve service delivery.

Required Skills and Qualifications

• Candidates should possess a Bachelor's Degree or equivalent
• High school diploma or equivalent; further education is a plus.
• Previous experience in a customer support role or call center environment preferred.
• Strong verbal communication skills with an emphasis on active listening.
• Ability to multitask, prioritize effectively, and manage time efficiently.
• Familiarity with CRM systems is advantageous.

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Job Summary

• We are looking for a reliable Bank Teller who will be responsible for processing transactions accurately while providing excellent customer service.
• The ideal candidate will have strong attention to detail, the ability to handle cash responsibly, and a commitment to maintaining confidentiality.

Key Responsibilities

• Process customer transactions including deposits, withdrawals, transfers, and loan payments accurately and efficiently.
• Provide information about bank products and services to customers while identifying opportunities for cross-selling additional services.
• Maintain cash drawer accuracy by balancing cash at the beginning and end of each shift.
• Assist customers with account inquiries, resolving issues promptly while ensuring compliance with bank policies.
• Uphold security protocols by monitoring transactions for suspicious activity or fraud attempts.
• Collaborate with team members to achieve branch goals related to sales performance and customer satisfaction.

Required Skills and Qualifications

• BSc (not less than 2:2) / HND (not less than upper credit)
• Previous experience in banking or financial services is highly desirable.
• Excellent numerical skills with strong attention to detail.
• Strong interpersonal skills with the ability to communicate effectively with customers from diverse backgrounds.