Contact Center Agent at Septagus Consulting

Job Overview

• We are seeking a dedicated and enthusiastic Contact Center Agent to join our team.
• The ideal candidate will be responsible for managing a high volume of inbound and outbound calls, providing exceptional customer service, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Handle a large volume of inbound and outbound calls efficiently and professionally.
• Follow established communication scripts while also being able to adapt to unique customer situations.
• Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
• Maintain accurate records of all interactions in the call center database.
• Build sustainable relationships with customers by engaging them and taking extra steps to ensure their satisfaction.
• Meet personal and team qualitative and quantitative performance targets.
• Participate in ongoing training sessions to enhance product knowledge and improve service delivery.

Required Skills and Qualifications

• Candidates should possess a Bachelor's Degree or equivalent
• High school diploma or equivalent; further education is a plus.
• Previous experience in a customer support role or call center environment preferred.
• Strong verbal communication skills with an emphasis on active listening.
• Ability to multitask, prioritize effectively, and manage time efficiently.
• Familiarity with CRM systems is advantageous.