Job Openings at Mercy Corps

Overview

• Mercy Corps is implementing the Community Initiatives to Promote Peace (CIPP), a five-year peacebuilding program funded by United States Agency for International Development (USAID). CIPP’s aim is to prevent violent conflict in the most at-risk communities across Katsina, Kaduna, Plateau, Kogi, Kano and Benue states in Nigeria’s Northwest and Middle Belt regions.
• CIPP works with community leaders, women, government officials and state-level actors to improve their ability to peacefully manage disputes; to strengthen Early Warning and Early Response (EWER) mechanisms for timely response to violent conflict, and facilitate collaboration among communities with government agencies, civil service organizations and local leaders to address root causes of conflict. CIPP is implemented in partnership with Pastoral Resolve (PARE), Interfaith Mediation Centre (IMC), Savannah Centre for Diplomacy, Democracy and Development (SCDDD), and the African Radio Drama Association (ARDA).
• Having reached the third year of the life of the project, the CIPP team recognizes the need to develop a cohesive strategy for the coming implementing year, taking into consideration current and potential changes in its implementing environment, lessons learned, successes and challenges from the previous years. This strategy retreat also comes at a time when conflict contexts in CIPP sites will be affected by the upcoming 2023 general elections, highlighting the need to develop strategies to mitigate issues and address the changes in conflict context and operating environment that come with the election season.
• To achieve this, the team will hold a 5-day strategy review meeting and Team bonding retreat in a neutral environment that is free from distractions and will provide an opportunity to conduct deep dives into past program implementation, the CIPP process of change and detailed work planning for the coming year. The activity will allow the team to escape distractions of their daily routine to improve and adapt the program’s execution strategy for the coming 2.5 years of the project.
• The proposed strategy retreat will be held in Uyo, Akwa Ibom state, featuring a 3-day strategy review meeting with Mercy Corps CIPP leadership, partner Executive Directors and Program managers and two days team bonding and wellness retreat for extended CIPP team members across Mercy Corps and partner organizations. This retreat will focus on supporting teamwork and collaboration between team members across Mercy Corps and partner organizations. COVID-19 has greatly impacted staff welfare, mental fatigue, and morale.

Consultancy Description

• The consultant will lead the facilitation of key team bonding and trust-building exercises for the CIPP team during the 2-day team bonding retreat.
• The consultant will be expected to work in close collaboration with the CIPP Program Manager and Communications Officer to develop a series of activities that are appropriate for the caliber of participants in attendance. The team bonding activities will hold on the 7th and 8th of April, 2022.
• The consultant will report to: CIPP Program Manager
• The consultant will work closely with: CIPP Communications Officer

Participants:

• Participants include CIPP team members from Mercy Corps and its five implementing partners organizations across various leadership levels. A total of 45 participants will be in attendance and will participate in the team bonding activities.

Scope of Assignment:

• Develop and facilitate an effective team building program tailor-made for the CIPP team
• Consult extensively with the CIPP focal points to identify areas of need
• Provide tools and supplies needed to facilitate the activities

Consultant Deliverables:

• A team-building plan and schedule
• Design and facilitate the team bonding

Mercy Corps Responsibilities

• Provide support to the facilitator
• Approve final team building plan

Key Competencies:

• Minimum of 3 years experience facilitating team building activities for organizations
• Experience with NGO sector preferred
• Experience in sustained engagement with development partners, local agencies and community stakeholders
• Strong analytical, communication and writing skills;
• Languages: Ability to speak and write fluent English

Proposal Submittals and Evaluation Criteria
Applicants will submit the following key documents:

• Company profile outlining how the applicant meets the requirements of this assignment (30%);
• Curriculum Vitae (CV) of the lead facilitator (10%)
• Proposal outlining how they propose to undertake this assignment including a work plan (30%);
• Finance Proposal that includes daily professional fee, cost of logistics, supplies, and other reasonable associated costs (20%)
• One previous report on similar or related work (10%)

Payment Terms

• Mercy Corps will make payment within 10 days upon receipt of invoice through bank transfer.
• Mercy Corps will deduct WHT in line with government regulations.

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 The Program / Department / Team

• MicroMentor is an initiative of Mercy Corps’ Innovations Team. MicroMentor connects entrepreneurs and business mentors on an easy-to-use social platform that strives to overcome geographical limitations and deliver business resources at scale to under-resourced communities around the globe. We are the world's largest network of free business mentoring. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth.
• Since inception, our community has grown to more than 170,000 entrepreneurs and 50,000 mentors across 180 countries. Our team is diverse, driven, hardworking and highly committed to the mission of helping small businesses thrive through mentoring.

General Position Summary

• The MicroMentor Global Programs Manager oversees account management and program delivery across MicroMentor’s customer portfolio. The Global Programs Manager leads in building and expanding relationships with MicroMentor customers and ensures program elements are delivered on budget and on time, both by directly managing a portfolio of MicroMentor’s key accounts, supervising team members responsible for major accounts, and project managing contributions from internal and external subject matter experts.
• The Global Programs Manager designs and systematizes program management processes and tools, collects and analyzes program results against key performance indicators, ensures partners’ needs and expectations are met, and leads in collecting design and implementation best practices to guide MicroMentor’s programs strategy.The Global Programs Manager will also contribute to refining MicroMentor value proposition for partners, assist in designing new revenue models for MicroMentor, and will be responsible for driving renewals by demonstrating program ROI and transitioning warm leads to the MicroMentor Revenue team.
• The Global Programs Manager is a results-driven, strategic thinker, and customer oriented professional, with a strong record of successful account and program management. They have extensive SaaS and business mentoring experience and possess an in-depth understanding of virtual community management. The Global Programs Manager will assist in product management throughout the development of new MicroMentor platform features, representing customer program commitments and leading in designing the customer-community-facing user interface.

Essential Job Responsibilities
Accounts Management:

• Build positive working relationships with MM partners to identify opportunities to expand or renew our partnership.
• Understand partners’ current business, challenges and goals to develop trusted advisor status and build loyalty.
• Work cross-functionally to project manage contributions from MicroMentor Impacts and Insights, Marketing, Technology, and Country teams.
• Assess programs delivery as a whole to design and implement process improvements.
• Serve as an expert in delivering MicroMentor value proposition for customers.
• Effectively engage Revenue leadership at key points in the sales process to maximize leverage.
• Effectively assess program success metrics.
• Leverage customer interactions to proactively seek information and feedback to continually reassess needs.
• Monitoring customers' budgets to explain costs or negotiate new terms if necessary.
• Secure contract expansion or renewals with strategic partners in coordination with the Revenue Team.

Innovation:

• Ensure to interpret MM strategy and determine innovative solutions supporting strategy implementation, in partnership with Programs and Innovation Director.
• Design and model solutions for customer/partner innovation
• Manage and evaluate portfolio of innovation projects/experiments implemented with partners/customers

Team Management:

• The Global Programs Manager will have two direct reports, two Global Programs Officers, in charge of planning and implementing major and replication partners accounts.
• The Global Programs Manager works closely with the Innovation team.

The main functions as a manager includes:

• Supervise partners’ accounts planning and implementation to ensure partners’ success.
• Support partners’ conversations when needed to solve any challenges
• Following our mentoring culture, act as a mentor for their team.
• Act in accordance with MicroMentor’s Ethos and support team member growth across the petals of MicroMentor’s Ethos
• Planning and setting goals with its team contributing to MM strategic objectives
• Supporting Global Programs Officers to achieve their goals
• Conducting performance evaluations
• Supporting their team with training and development career opportunities

Accountability to Participants and Stakeholders:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work.
• We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility:

• Global Programs Officer

Accountability

• Reports Directly To: Director,Programs and Innovation
• Works Directly With:
  • Mentor in Residence
  • MicroMentor Product Team
  • MicroMentor Revenue Team

Minimum Qualification & Transferable Skills

• Candidates should possess a B.Sc, M.Sc qualification
• 5 years of experience as customer manager or leading the implementation of successful programs.
• Ability to independently lead projects end to end
• Proven experience managing a team
• Hands on experience with project management tools and best practices for driving program results across complex stakeholder groups while keeping projects organized and on track
• Persuasive oral and written communication skills with an ability to gain consensus.
• Executive presence, comfort with the unknown, strong teaming skills, and demonstrated ability to take initiative.

Transferable skills:

• Any skills you have gained through education, volunteer or work or life experience (including the military) that are relevant for this position will be considered. Be sure to describe any transferable skills and how they apply to this position in your cover letter.

Success Factors

• The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability and make effective communication a priority in all situations.
• Mercy Corps is a highly collaborative and lateral organization that encourages strong self-initiative as well as team spirit. In order to succeed in this environment, the candidate should be highly organized, and innovative.
• They shouldhave the ability to work under pressure to complete multiple tasks and meet demands and deadlines with a positive, constructive attitude under minimal supervision. They should alsodemonstrate proud workmanship, good communication and collaboration skills.

Living Conditions / Environmental Conditions:

• This position is remote or based in Portland, OR.
• Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning:

• In support of our belief that learning organizations are more effective, efficient and relevant to thecommunitieswe serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enrichingourorganization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving tobecomemore diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustainedglobal impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race,colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.