Jobs at Fortics Lifecare Limited

Duties / Responsibilities

• Make outgoing calls to patients, referrals, and sales as needed
• Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Answer customer phone calls and provide them with the information that they request
• Resolve customer complaints in a fair manner
• Elevate customer concerns to managers and supervisors as needed
• Become knowledgeable about our company’s services
• Provide exceptional customer support in every phone call

Skills / Requirements
Interested candidates should possess:

• Excellent written and verbal communication skills
• 1- 2 years of work experience in a similar role
• Available to resume immediately
• Proficient with MS Office and the ability to navigate multiple platforms.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance the patient experience
• Relevant work experience in the hospital will be an added advantage
• Certification in customer service profession will be an added advantage
• Possess right work ethics of a client care personel.

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Duties / Responsibilities

• Tracking and evaluating clinical data
• Evaluating latest medical record
• Planning,implementing and directing clinical services
• Make program recommendations in areas where there are lapses
• Maintain accurate documentation using the EMR
• Carrying out administrative duties effectively
• Covering a total of 14shifts per month

Skills / Requirements

• Candidates should possess an MBBS / MBChB qualification with 2 - 4 years work experience.
• Dedication to patient safety and quality of healthcare
• Commitment to organization’s values and vision
• Ability to lead standardization of care
• Inspirational to the healthcare team
• Excellent listening skills
• A successful track record of fostering teamwork and collaboration among physicians.