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  • Posted: May 16, 2024
    Deadline: May 20, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Fortics Lifecare LTD is a network of primary and healthcare providers with adjunct value-added services.
    Read more about this company


    Client / Customer Care Executive

    Duties / Responsibilities

    • Make outgoing calls to patients, referrals, and sales as needed
    • Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
    • Consistently meet and attain required Key Performance Indicators (KPIs)
    • Answer customer phone calls and provide them with the information that they request
    • Resolve customer complaints in a fair manner
    • Elevate customer concerns to managers and supervisors as needed
    • Become knowledgeable about our company’s services
    • Provide exceptional customer support in every phone call

    Skills / Requirements
    Interested candidates should possess:

    • Excellent written and verbal communication skills
    • 1- 2 years of work experience in a similar role
    • Available to resume immediately
    • Proficient with MS Office and the ability to navigate multiple platforms.
    • Strong customer service skills with the ability to resolve patient concerns.
    • Demonstrate soft skills to enhance the patient experience
    • Relevant work experience in the hospital will be an added advantage
    • Certification in customer service profession will be an added advantage
    • Possess right work ethics of a client care personel.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

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