Supervisors at NigerDock

The Role

• The Claims Supervisor is responsible for overseeing and managing claims processes relating to damaged, missing, short-landed, or disputed cargo/materials. The role ensures proper investigation, documentation, resolution, and reporting of claims while maintaining compliance with company policies, contractual obligations, and operational standards.

Responsibilities

• Supervise and coordinate all claims-related activities and processes.
• Investigate cargo/material damage, shortages, losses, or operational discrepancies.
• Review and validate supporting documents, including delivery notes, tally sheets, invoices, manifests, and incident reports.
• Liaise with clients, warehouse teams, operations personnel, transport providers, and insurers regarding claims matters.
• Ensure timely processing, resolution, and closure of claims cases.
• Maintain accurate records and claims documentation.
• Prepare claims reports and provide updates to management.
• Monitor trends in claims and recommend corrective actions to reduce recurring incidents.
• Ensure compliance with company procedures, contractual obligations, and HSE standards.
• Coordinate inspections and assessments where necessary.
• Supervise and guide claims officers or support personnel.
• Support audits, reconciliations, and operational investigations related to claims.
• Escalate high-risk or unresolved claims issues to management promptly.

Requirements

• Minimum of a Bachelor's Degree in Business Administration, Logistics, Terminal Operations, Insurance, or a related field.
• 3–5 years’ experience in claims handling, logistics operations, warehouse operations, or cargo management.
• Strong analytical and investigation skills.
• Good knowledge of cargo documentation and operational processes.
• Proficiency in Microsoft Excel and reporting tools.
• Strong communication and stakeholder management skills.
• High attention to detail and problem-solving ability.
• Ability to work under pressure and manage multiple claims cases effectively.

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The Role

• The Tally Supervisor is responsible for supervising and coordinating tally operations related to the receiving, loading, offloading, counting, and documentation of cargo, materials, or inventory. The role ensures accurate recording of quantities, verification of goods, and compliance with operational procedures to support efficient warehouse and logistics activities.

Responsibilities

• Supervise daily tally activities during cargo receiving, loading, and dispatch operations.
• Ensure accurate counting, recording, and verification of goods/materials.
• Coordinate tally clerks and operational support staff during shifts.
• Cross-check cargo quantities against manifests, invoices, delivery notes, and other supporting documents.
• Investigate and report discrepancies, shortages, damages, or excess cargo.
• Maintain accurate tally sheets and operational records.
• Ensure timely submission of tally reports and documentation.
• Monitor cargo handling activities to ensure operational efficiency and compliance with procedures.
• Liaise with warehouse, logistics, transport, and operations teams for smooth coordination.
• Ensure compliance with company HSE policies and operational safety standards.
• Train and guide tally personnel on proper tally procedures and reporting standards.
• Support periodic stock counts and inventory reconciliation exercises.

Requirements

• Minimum of a bachelor's degree in logistics, terminal operations, or a related field.
• 3–5 years’ experience in tally operations, warehouse operations, logistics, or cargo handling.
• Strong numerical and record-keeping skills.
• Good understanding of cargo handling and inventory control processes.
• Proficiency in Microsoft Excel and basic reporting tools.
• Good leadership and supervisory skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and in fast-paced operational environments.