Job Offers at Roqqu Nigeria Limited

Job Summary

• We are seeking a talented and experienced Brand Cinematographer & Editor to join our team.
• The ideal candidate will be a skilled storyteller with strong technical expertise, experienced in creating compelling brand content.

Responsibilities

• Collaborate with creative directors, writers, and other team members to develop and execute compelling video projects.
• Lead the creation of high-quality video content, including filming and post-production editing, to meet the growing demand for dynamic visuals in campaigns.
• Use editing software to creatively enhance storytelling and improve the overall quality of video content.
• Optimize video content for maximum effectiveness across various platforms.
• Apply color grading and sound design techniques to elevate video content.
• Ensure the organization, storage, and accessibility of digital media files follow established protocols.
• Stay up-to-date with industry trends, emerging technologies, and best practices in video production and post-production techniques.

Requirements

• Over 3 years experience editing high quality brand videos, commercials and documentaries.
• Creative self-starter who can leave their imprint on projects.
• Proven visual storyteller who has told impactful brand stories.

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Position Overview

• We are looking for a Customer Service Associate to join our team.
• The ideal candidate should have strong customer service skills and experience in account reconciliation.
• Banking experience is a plus but not required.
• role involves providing timely and accurate support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

• Provide prompt and courteous assistance to customers via various communication channels. including phone, email, and live chat. Address customer inquiries, concerns, and complaints promptly and professionally.
• Account Reconciliation: Perform account reconciliation tasks to ensure the accuracy and integrity of customer accounts. Identify and resolve discrepancies promptly and communicate findings to relevant stakeholders.
• Investigate and resolve customer issues, such as transaction disputes, account discrepancies, and payment processing errors, in a timely and efficient manner. Escalate complex issues to appropriate teams or management as needed.
• Maintain accurate and detailed records of customer interactions, transactions, and issue resolutions.
• Ensure compliance with data protection and privacy regulations in handling customer information.
• Collaborate with cross-functional teams, including operations, finance, and compliance, to address customer needs, streamline processes, and improve service delivery.

Qualifications

• Bachelor's Degree in Business Administration, Finance, or related field preferred.
• Banking operations experience is an added advantage.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• Commitment to providing outstanding customer service and building positive customer relationships.

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Responsibilities

• Collaborate with hiring managers and align with the Head of HR to understand specific recruitment needs and preferences.
• Promote a positive candidate experience, enhancing the company's employer brand by clearly communicating its values and culture.
• Implement standardized communication protocols for candidate outreach, feedback, and offer negotiations.
• Ensure a seamless transition from the recruitment phase to the onboarding process for new hires.
• Leverage data analytics, in coordination with the Head of HR, to track recruitment performance, identify areas for improvement, and optimize strategies for greater impact.
• Continuously assess and refine recruitment processes to enhance efficiency and effectiveness.
• Conduct comprehensive candidate evaluations through virtual interviews, resume reviews, phone screenings, and assess skills, experience, and cultural alignment with the organization.

Requirements

• Candidates should possess a Bachelor's Degree with at least 2 years experience (Required).