Job Summary
We are seeking a experienced and results-driven Supermarket manager to oversee and manage the daily operations of the supermarket, ensuring efficient store performance, excellent customer service, achievement of sales targets, effective staff supervision, and compliance with company policies and operational standards. The ideal candidate will possess strong leadership and operational management experience, with the ability to coordinate retail activities while overseeing kitchen food production, bakery, and restaurant operations to ensure product quality, operational efficiency, and an exceptional customer experience.
Key Responsibilities
Store Operations
- Oversee the overall daily operations of the supermarket.
- Ensure smooth opening and closing of the store.
- Ensure the supermarket environment remains clean, organized, and customer-friendly.
Staff Management
- Supervise, coordinate, and manage employees across departments.
- Prepare staff schedules and allocate duties effectively.
- Monitor employee attendance, punctuality, and performance.
- Conduct staff briefings and ensure adherence to company policies.
- Identify training needs and support staff development.
Sales and Business Performance
- Monitor daily, weekly, and monthly sales performance.
- Monitor kitchen food production, bakery operations, and restaurant.
- Develop and implement strategies to improve revenue and profitability.
- Ensure achievement of sales targets and operational goals.
- Analyze reports and recommend corrective actions where necessary.
Inventory and Stock Control
- Monitor stock levels and coordinate replenishment activities.
- Ensure proper inventory management and minimize stock loss.
- Conduct periodic stock counts and reconcile discrepancies.
- Ensure products are properly displayed and merchandised.
Customer Service
- Maintain high standards of customer experience and service delivery.
- Address customer complaints and resolve issues promptly.
- Build and maintain positive customer relationships.
Financial and Administrative Control
- Oversee cash handling and store financial accountability.
- Monitor expenses and support cost-control measures.
- Prepare operational and performance reports for Management.
- Compliance and Security
- Ensure compliance with company policies and procedures.
- Enforce health, safety, and security standards.
- Protect company assets and maintain operational discipline.
Key Performance Indicators (KPIs)
- Sales growth
- Customer satisfaction
- Staff productivity and attendance
- Inventory accuracy
- Stock loss control
- Operational compliance
Qualifications and Experience
- Bachelor’s degree or equivalent qualification in Business Administration, Management, or a related field.
- Minimum of 3–5 years’ experience in supermarket, retail, or Hospitality management.
- Strong leadership and people management skills.
- Good organizational and problem-solving abilities.
- Proficiency in Microsoft Office and retail management systems.
Skills and Competencies
- Leadership and team management
- Communication and interpersonal skills
- Decision-making ability
- Customer service orientation
- Inventory and operational management
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Job Summary
We are seeking a proactive and detail-oriented Health, Safety and Environment (HSE) Officer to develop, implement, and monitor workplace health, safety, and environmental policies and procedures. The successful candidate will be responsible for promoting a safe work environment, ensuring regulatory compliance, minimizing workplace risks, conducting inspections, and driving a culture of safety across all operations.
Key Responsibilities
Health and Safety Management
- Develop, implement, and maintain workplace health and safety policies and procedures.
- Ensure compliance with company HSE standards and applicable regulatory requirements.
- Conduct routine workplace inspections and identify potential hazards and unsafe practices.
- Monitor and enforce the use of appropriate safety measures and protective equipment.
Risk Assessment and Compliance
- Carry out risk assessments and recommend corrective and preventive actions.
- Investigate workplace incidents, accidents, and near misses and prepare reports.
- Monitor implementation of corrective actions and follow up on closure.
- Ensure operational activities comply with safety and environmental requirements.
Training and Awareness
- Organize and conduct HSE induction and awareness sessions for employees.
- Deliver safety training and emergency preparedness programs.
- Promote employee awareness of workplace safety responsibilities and best practices.
Environmental Management
- Monitor environmental practices and ensure compliance with environmental standards.
- Support waste management and environmental sustainability initiatives.
- Maintain records relating to environmental compliance and inspections.
Emergency Preparedness
- Coordinate emergency response procedures and evacuation drills.
- Ensure emergency equipment and safety resources are available and functional.
- Participate in emergency investigations and response planning.
Reporting and Documentation
- Maintain HSE records, reports, permits, and documentation.
- Prepare periodic HSE performance reports for Management.
- Track safety metrics and recommend improvement initiatives.
Continuous Improvement
- Promote a strong safety culture across the organization.
- Recommend initiatives to improve health, safety, and environmental performance.
- Support Management in achieving operational and compliance objectives.
Key Performance Indicators (KPIs)
- Number of workplace incidents and accidents
- Completion of safety inspections
- Training completion rate
- Compliance audit results
- Corrective action closure rate
- Employee HSE awareness level
Qualifications and Experience
- Bachelor’s degree or equivalent qualification in Environmental Science, Occupational Health and Safety, Engineering, or a related field.
- Professional HSE certification is an added advantage.
- Minimum of 1–3 years’ relevant HSE experience.
- Knowledge of workplace safety regulations and risk management practices.
- Experience conducting inspections, investigations, and safety training.
Skills and Competencies
- Strong knowledge of HSE principles
- Risk assessment and hazard identification
- Investigation and reporting skills
- Communication and training skills
- Attention to detail
- Problem-solving and analytical thinking
- Leadership and teamwork
- Report writing and documentation
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