Career Opportunities at Nicole Sinclair

Description

This is the forefront of customer service. S/he is one of the first staff to meet and greet guests on arrival. This position ensures guests feel comfortable and valued while on the premises.

Responsibilities

• Responsible for ensuring the front desk is tidy and presentable with all necessary material.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages, etc. and distribute them
• Reviewing the arrival and departure list daily and assisting in preparing and distributing welcome amenities. 
• Welcome guests upon arrival/check-in and bid them farewell at check-out.
• Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).
• Respond to guests' needs and anticipate their unstated ones.
• Expect and react promptly to guests’ requirements and inquiries.
• Attends promptly to guests' inquiries and assists them with their needs.
• Responsible for providing information regarding the facilities and all other services available.
• Should have up to date information on daily room occupancy
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Ensures compliance with rules and policies.
• Adhere to strict staff grooming and hygiene standards.
• Logs the day's activities in a logbook to ensure that the next person on duty follows up and is familiar with everything that needs extra attention.
• Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.
• Actively listen and resolve guests’ complaints.
• Assists the guest in their travel needs.
• Ensures the guests are satisfied and maintains their satisfaction throughout their time.

Competency/Skill/Requirements

• HND in Tourism, Business Administration, or other related courses.
• About 1-3 years in the front office or customer service in hospitality or similar reputable industry.
• Should always be neatly dressed, wears the complete uniform within the standards set forth by management.
• Should always wear Identity tags at all times in order for recognition.
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Ability to work flexible hours.
• Excellent computer skills.
•  Ability to understand and carry out oral and written instructions and request clarification when needed. 
• Strong interpersonal and organizational skills.
• Must be guest service-focused and a team player.
• A positive attitude and outgoing personality are essential.
• Must be able to work shifts - days, evenings, weekends, and holidays.
• Ability to relate well with guests and employees. 
• Personable, enthusiastic, self-motivated, and able to work independently

go to method of application »

Description

Our client is from the hospitality and tourism industry based in Lagos and looking to hire an accounting officer/cashier. This role is responsible for computing, recording, collecting, analyzing, and verifying numerical data for use in maintaining accounting records of the financial operations of the company. Additionally responsible for generating Bills and collecting all revenue owed to the company in an accurate, timely manner in accordance with accounting policies and procedures. Also, Assist the finance manager in directing the financial activities.

Responsibilities

• Assist in managing revenues received and dispersed including accounts receivable, accounts payable, payroll, audit,
• Clarifies customers question or concerns about the charges on their bills
• Assist with financial and tax audits.
• Assist with preparing tax returns and corporate reporting requirements.
• Post ledger payments in property management system reconcile and bill all ledger accounts. 
• Perform follow-up billing and credit collection documentation and inform the Controller of any potential uncollected accounts. 
• Reconciles bank statements. 
• Prepare wire transfer confirmations for reimbursable invoices 
• Review the postings, payments, and revenue and guest balance reports on a daily basis.
• Ensure correct taxation is applied on all billing software
• Assists with reimbursable invoicing. 
• Set up new accounts in accordance with established credit policy. 

Competency/Skill/Requirements

•  HND & OND in Accounting preferred 
• At least between 1-3 years experience as a cashier or account officer
• Hospitality experience will be an added advantage
• Strong organizational skills with attention to detail. Ability to compile facts and figures. Command of the English language both written and verbal.
• Proficiency with MS Office (Excel / Word)

go to method of application »

Description

The primary role of this position is to ensure all rooms are sparklingly clean and in tip-top condition. You'll be expected to liaise with the general manager and heads of the department, attending regular meetings. And if the apartment is undergoing renovations, you could also find yourself consulting with architects, interior designers, and other specialists.

Responsibilities

• Dealing with suppliers of linen, cleaning materials, and guest supplies, such as soap, shampoo, etc.
• Controlling supply costs, as well as laundry, maintenance, and wages
• Overseeing stocktaking, budgets, and other paperwork, such as maintenance reports and safety audits
• Ensuring the lost property is kept safe and returned to its owner
• Possibly overseeing supervisors and linen room and cleaning supplies staff
• Awareness of green issues
• Ensure appropriate furnishing in all apartments
• Regularly replace or replenish apartment linen, towel, toiletries, and sundry supplies

Competency/Skill/Requirements

• OND in relevant field.
• With at least 1-3  years of work experience in a relevant field
• Ability to listen and follow instructions.
• Effective written and verbal communication skills.
• Able to work unsupervised.
• Able to maintain a professional manner at all times.
• Displays integrity and honesty.
• Maintains a positive attitude towards residents, guests, patients, and visitors.
• Demonstrates attention to detail and thoroughness.
• Able to follow and adhere to standard policies and procedures